I have stayed at Adelphi Suites many times and decided to try the Adelphi Grande for thsi trip to BKK. I arrived to find that my booking was booked for the wrong date. Now this is as much my fault for not double checking the dates as the Compass booking agent who got it wrong. The staff assured me that they could give me the same deal and same rate. I had booked 2 deluxe rooms on the same floor as I was travelling with my mum. I was asked to go over to the computer and cancel the incorrect booking ??? I couldn't get a straight answer on why I had to do this (other reviews show me I have not been alone in this unusual practice). I was asked to wait for 40 mins for the rooms to be prepared and then was given 2 rooms on different floors (no big deal) except when I went to my room I found it was a smoking floor and the whole floor smelled very strongly, I asked to be moved as I had booked non-smoking and was told that there were no other free rooms and I would have to stay there tonight and could only be moved to a smaller twin tomorrow, I was unhappy with this for 2 reasons 1. I am very sensitive to smoke and 2. they should have told me they didnt have non-smoking rooms. After waiting for an hour to get the room its not when you want to find out you have no options other than checking out.

The next day I was moved and after a discussion with the manager a deluxe room was 'found' but I could move in after 4pm (lucky I had shopping to do). As a regular BKK travellor I can say the hotel has good rooms, good location (near BTS) and even a pretty good little resturant (handy on a rainy night when you don't want to venture out) BUT I would say some of the staff need some more experience and coaching to take the level of customer service up.

We arrived much too early since the hotel advertises that you can arrive early subject to availability. There were no vacant rooms, so we asked the staff to call us when a room was ready. A couple of hours later, and still hours before we could claim our reservation, the staff called us and we went back to the hotel. Despite the fact that we actually got in before we were entitled to, we got an upgrade to an executive suite and many apologies for the wait. Very nice.
The rooms were very nice and clean with a great view og Bangkok (and the pool). The kitchen however is apparently just there for show since there were almost no utensils, pots or pans. The bathroom was big, clean and very inviting, but the plumbing was very typical Thai and water was running in places it wasn´t meant to. That is just not good enough for an executive suite at that price.
However - the location, the cleanliness, the very nice staff, the great breakfast and the general nice feel of the place makes me want to come back.

We were two young couples in our lates 20's early 30's traveling to Thailand from San Diego, CA, we booked this hotel after doing a huge research based on opnions of different websites and trip advisor and we were not dissapointed... it is an excellent value for the money. First: Location is great!!! you can get anywhere easily and fast taking the BTS since metro station in only a five minute walk and the hotel has a Tuk Tuk that will take out to the main street in less than 1 minute ride and then you can walk from there 5 minutes to BTS Station. The area is very good many restaurants a super market, many massage business around which we all enjoyed very much, etc. Employees at hotel are very nice and kind, they help you in anyway they can, service is excellent. Overall hotel looks are great it is modern, confortable, not too big, no noise at all since it is in a small street beside big Avenue, pool is great and refreshing, WIFI works great in both common areaas and rooms.
Free breakfast is also wonderful lots of options to start your day, very tasty, good quality.
Rooms... OMG they are super nice, spacious, spotless clean!!! super confortable bed, modern, did I mentioned EXTREMELY CLEAN!! our view from 10th floor was amazing, bathroom is also spacious. The AC works very well, it even has a small kitchen, fridge and a table with two chairs, and a washer / drier (kind of funny to use but works just fine) which are all very convenient.
Pictures in websites do not do this hotel justice, hotel is better in person!
Also front desk provides power converter and adapters (which is super useful)!!!
I would definitely recommend this hotel to my friends and family, speacially if you are on a budget and want a good value for your money dont look anywhere else... just book this hotel you would not be dissapointed.
Thank you for a great stay (5 nights).