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jsvarre
Frederiksberg, Denmark

Will be back

4.0 of 5 bubblesReviewed Sep 12, 2011
We arrived much too early since the hotel advertises that you can arrive early subject to availability. There were no vacant rooms, so we asked the staff to call us when a room was ready. A couple of hours later, and still hours before we could claim our reservation, the staff called us and we went back to the hotel. Despite the fact that we actually got in before we were entitled to, we got an upgrade to an executive suite and many apologies for the wait. Very nice.
The rooms were very nice and clean with a great view og Bangkok (and the pool). The kitchen however is apparently just there for show since there were almost no utensils, pots or pans. The bathroom was big, clean and very inviting, but the plumbing was very typical Thai and water was running in places it wasn´t meant to. That is just not good enough for an executive suite at that price.
However - the location, the cleanliness, the very nice staff, the great breakfast and the general nice feel of the place makes me want to come back.
Date of stay: August 2011
Trip type: Traveled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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adelphigrande, General Manager at Adelphi Grande Sukhumvit, responded to this review
Responded Sep 20, 2011
Dear Valued guests,

We would like to take this opportunity to thank you for your kind feedback and understanding of the situation regarding an early arrival. However, we will continue to do our best to accommodate our guests in any way we can in order to fulfill the guest needs as well as to provide the convenient to our guests.

However, your comments regarding the kitchen utensils and plumbing have been noted. Please accept our most sincere apologise for the inconvenient and unpleasant incident about the plumbing and lack of information provided upon checked-in regarding the kitchen utensils. As usually the kitchen utensils will be provided upon request. The associate who assist you with the checked-in should have provided you this information. Please note that all department heads concern have been informed about the incident and will address all points mentioned.

Once again we apologize profusely for the inconvenient and unpleasant incident. We sincerely hope that this experience will not tarnish your impression with us so that we will have an opportunity to serve you again as well as remedy the poor impression created.

Yours sincerely,

Sorayuth Sutthipholpaiboon
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed August 31, 2011

We were two young couples in our lates 20's early 30's traveling to Thailand from San Diego, CA, we booked this hotel after doing a huge research based on opnions of different websites and trip advisor and we were not dissapointed... it is an excellent value for the money. First: Location is great!!! you can get anywhere easily and fast taking the BTS since metro station in only a five minute walk and the hotel has a Tuk Tuk that will take out to the main street in less than 1 minute ride and then you can walk from there 5 minutes to BTS Station. The area is very good many restaurants a super market, many massage business around which we all enjoyed very much, etc. Employees at hotel are very nice and kind, they help you in anyway they can, service is excellent. Overall hotel looks are great it is modern, confortable, not too big, no noise at all since it is in a small street beside big Avenue, pool is great and refreshing, WIFI works great in both common areaas and rooms.
Free breakfast is also wonderful lots of options to start your day, very tasty, good quality.
Rooms... OMG they are super nice, spacious, spotless clean!!! super confortable bed, modern, did I mentioned EXTREMELY CLEAN!! our view from 10th floor was amazing, bathroom is also spacious. The AC works very well, it even has a small kitchen, fridge and a table with two chairs, and a washer / drier (kind of funny to use but works just fine) which are all very convenient.
Pictures in websites do not do this hotel justice, hotel is better in person!
Also front desk provides power converter and adapters (which is super useful)!!!
I would definitely recommend this hotel to my friends and family, speacially if you are on a budget and want a good value for your money dont look anywhere else... just book this hotel you would not be dissapointed.
Thank you for a great stay (5 nights).

Date of stay: August 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank NathaliaSoto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
adelphigrande, General Manager at Adelphi Grande Sukhumvit, responded to this reviewResponded September 1, 2011

Dear Valued guests,

Thank you very much for your comments regarding your recent visit to our property on this tripadvisor review. I was extremely delighted to see that we exceed your expectations in most categories. It is most rewarding to learn that our facilities, services, and personal attention provided are appreciated by our guests.

Once again, we would like to take this opportunity to thank you for your kind observations, fine compliments, and feedback as it would helps us to improve our facilities and services in order to strive for the highest level of service excellence. We look forward to the privilege and pleasure to welcome and serving you again at Adelphi Grande.

Faithfully yours,

Sorayuth Sutthipholpaiboon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2011

We were 2 adults and a child staying at the Adelphi Grande for 13 nights and we had a very wonderful stay there. The hotel location is not right smack in the middle of things, but easily accessible with the skytrain and also within walking distance of Emporium shopping mall on Sukhumvit, next to Prohm Pong station. The hotel also provide a tuk- tuk to take you to the main road, and City center is only a few stops away on the train. It was good for us as the location was quiet for when we returned home after days out with the little one. Our grande suite on the 17th floor was impeccable,amazing view, all modern facilities;microwave,kettle, 2 flat-screens, fridge/freezer, cutlery (however a bit strange that there's a cooker, but no pots and pans if you actually wanted to COOK)and perfectly cleaned every day. The breakfast buffet was also good, fresh and well prepared food with an adequate choice. Extras included putting a cot in the room, and bringing me a lovely complimentary fruit basket with a card for my birthday.
But the best thing about this hotel was the staff! They were always very polite and very friendly, and there to help if we needed it. We were travelling with a very boisterous toddler, but they seemed unfazed by her; very patient and playful with her when we came trough the lobby or at the buffet restaurant. My only tiny complaint for our stay, was that the wi-fi connection for our room did not work, but then again after not being able to resolve the matter, the hotel did lend me a cord so I could still access the internet.

Date of stay: June 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank adipa80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
adelphigrande, General Manager at Adelphi Grande Sukhumvit, responded to this reviewResponded August 23, 2011

Dear Valued guests,

Thank you very much for taking the time to share us and others your feedback and experiences regarding your recent visit to our property. We would like to take this opportunity to sincerely apologise for the inconvenient which caused you during your stay with the internet service, and lack of the information about the kitchen utensils. I was disappointed to learn that we fail to provide you the information about the kitchen utensils upon your arrival as it's available on requested, and with the internet issue please note that our IT support is currently working on the internet system up grade on both signal and speed.

Once again, please accept our sincere appreciation for your kind observations and feedback as it is communication such as this that will help us to improve our services, and strive for the highest level of service excellence. We look forward to the privilege and pleasure of serving you again at Adelphi Grande.

Yours sincerely,

Sorayuth Sutthipholpaiboon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2011

The Adelphi Grande - Room 1807 was the ideal hotel for us. Tucked down a residential street off the main drag in the Sukhumvit neighborhood, the hotel provided a quiet stay, easy walk to public transit, plenty of things to do and LAUNDRY! After 12 days in China on a group tour with OK accommodations, this hotel really fit our needs and was quite a luxury. I could have stayed longer.

Spacious room was really a little apt with kitchenette, dining area, sitting area with flat screen TV, desk, safe, and large comfortable bed. Bathroom was generous with tub and shower. Kitchen had an all in one washer and dryer which we loved. Instructions are a little confusing but have patience, clean clothes are worth the wait. Marble floors, wood accents created a sleek appearance. Housekeeping kept everything very clean and neat.

Hotel is very well maintained. Restaurant serves breakfast, lunch and dinner. Our rate included a hearty breakfast buffet with both Western and Asian options. Bar service and happy hour daily. Nice sized pool and fitness center, computers in lobby for hotel guest use a plus. Taxi service easy to come by but less than ten minute walk gets you to the elevated train that can get you just about anywhere. Dining and shopping are easy to come by as well. On the corner towards the main street is a full-sized grocery store too so you can't beat the convenience or value. Great hotel for couples and families.

Room tip: rooms facing east provide view of train and skyline
Date of stay: May 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank RidlerGirl67
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
adelphigrande, General Manager at Adelphi Grande Sukhumvit, responded to this reviewResponded August 23, 2011

Dear Valued guests,

We would like to thank you for your wonderful comments and feedback as well as the clear explanation about the property as the communication such as this that give others an idea and clear picture about our facilities and services. We are delighted to see that you enjoyed with our facilities and services on your recent visit to our property. However, we will do our best to keep up the standard of our facilities and services.

Once again, thank you very much for your kind observations and feedback. We look forward to welcome and serve you again at Adelphi Grande.

Faithfully yours,

Sorayuth Sutthipholpaiboon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2011

Our family of 5 stayed here from July 31 to August 3, and we absolutely loved this hotel! Everything from the room reservation, airport pick-up, room service and check-out was just flawless.

The entire hotel is smartly designed, very modern with all the glass and mirrors yet warm with touches of Thailand such as carved furniture and woven wall panels. The rooms were spacious, we occupied 2 connecting rooms and they were equally clean, gorgeous and beautifully decorated. The appliances were a nice bonus, especially the washer and dryer since it was raining during most of our stay.

The staff, lovely! Some of the friendliest hotel staff we have ever encountered. All very accommodating and happy to assist us with whatever request or inquiry we may have had. Their hospitality truly made our stay in Bangkok wonderful. It was so good in fact, that I have already decided to go back for my birthday this December.

Truly an exceptional hotel! :)

Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank pam2akai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
adelphigrande, General Manager at Adelphi Grande Sukhumvit, responded to this reviewResponded August 10, 2011

Dear Valued guests,

Thank you very much for taking the time to share us and others your comments and experiences regarding your recent visit to our property. We are extremely delighted to learn that you and your family had a wonderful stayed with us as well as enjoyed with our facilities and services. It is our pleasure to see that we exceed your expectations in most categories. It is most rewarding to learn that our special efforts to provide the highest quality of service and personal attention are appreciated by our guests.

Once again we would like to take this opportunity to thank you for your kind observations, and fine compliments. We look forward to the privilege and pleasure of welcoming you and your family back in December so that we will have an opportunity to be a part of your birthday celebration as well as serving you and your family again.

Sincerely yours,

Sorayuth Sutthipholpaiboon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 27, 2011

As middle aged couple thorughly enjoyed stay here.
Wonderfully clean spacious apartmenht-stayed executive 1 bed suite. had good views on 19th floor and was non smoking as requested.
Really good amenities as shown on their website-appilance easy to use incl washing machine.
Yes beds are hard over there then what we are used to but so tired end of day didnt matter.
Good breakfast-reasonable choice-cereal/fresh fruits and fruit salad , yoghurt, bread to toast and selection of cooked food. Eggs cooked while you wait -scrambled/fried or omelette-different choices like bacon/fried rice/baked beans/potato/tomato.
Lovely staff-very frinedly and helpful.
Good supermarket-TOPS end of street-range of pre packed fresh meals to have if want to eat in.
Easy walk even in heat to sky train station-few times used hotel Tuk-tuk to end of street.
Can easily catch sky train anywhere centrally on same line or other line.
Sky trains rung very frequently-never usually wait more than 10 mins. if travelling bit on them buy pass as makes it easier then having change to get tickets.
Lots of restauramts around-more bit further up Sukhumvit or down side street-Get on skt train go to Asok and get of and walk further up Sukhumvit and choose place to eat and watch nightlife/street stalls then get back on train-safe and easy.
Would readily go there again.

Date of stay: July 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Blenheim1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
adelphigrande, General Manager at Adelphi Grande Sukhumvit, responded to this reviewResponded July 29, 2011

Dear Valued guests,

We would like to thank you for taking the time to share us and others your feedback and experiences on your recent visit at our property. We are glad to learn that you had a wonderful stayed with us as well as enjoyed with our facilities and services, especially with the buffet breakfast. It is always our pleasure to deliver and provide the excellence services to our guests.

Once again, thank you for your kind observations and comments as your comments and feedback will help us to improve our facilities and service, and strive for the highest level of service excellence. We look forward to the privilege and pleasure of serving you again at Adelphi Grande.

Yours sincerely,

Sorayuth Sutthipholpaiboon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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