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Sofitel Bangkok Sukhumvit
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Reviews (3,503)
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Reviewed January 20, 2014

I was there 7 nights. we were not happy from the first mint we entered to the room. No soap in bathroom! Second day, they made only half room till we called them to come to complete. the cleaning of the room is not good. Sometimes they washed our glasses, sometimes they didn't wash. The cleaning seems no standard! Any how, in service point of view, it's not worth this money

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Sofitel.com
2  Thank Xie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelSukhumvit, Manager at Sofitel Bangkok Sukhumvit, responded to this reviewResponded January 20, 2014

Dear Xie T,

Thank you for sharing with us your feedback regarding your recent stay at Sofitel Bangkok Sukhumvit.

We would like to apologize for the level of service you received throughout your stay with us. Your feedback will be shared among our ambassadors and we will work on those issues you mentioned, and will do our best to increase the standard of our hotel in order to meet guest expectation.

We take our guest feedback seriously. Your feedback serve as an indicator of the area we need to work on. We will put in even more effort to regain your trust and confidence in us.

In Sofitel Bangkok Sukhumvit, we try our best to strive for excellence and to deliver uttermost service to ensure guest comfort and satisfaction.

Sincerely,
Christian Schlegel
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2014

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelSukhumvit, Manager at Sofitel Bangkok Sukhumvit, responded to this reviewResponded January 19, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 17, 2014

This hotel is all that a 5 star hotel should be. The staff were excellent and very helpful, the concierge in particular. The rooms are well appointed and a good size. We used the club lounge facility and this proved to be really good value for money, the afternoon tea and evening cocktails were something to look forward to. My only criticism would be that we were unable to get a seat or bed anywhere near the pool when it was sunny.
The location is excellent, close to lots of bars restaurants and public transport. I would definitely stay at this hotel again if I visit Bangkok.

  • Stayed: December 2013, traveled as a couple
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Thank julesA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelSukhumvit, Manager at Sofitel Bangkok Sukhumvit, responded to this reviewResponded January 19, 2014

Dear julesA1,

Thank you for choosing to stay with us at Sofitel Bangkok Sukhumvit on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us.
At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we will definitely take your feedback into account and communicate this with our staff/management.

We look forward to welcoming you back soon and hope that your next visit with us will be as pleasing as the previous one.

Yours sincerely,

Christian Schlegel
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SofitelSukhumvit, Manager at Sofitel Bangkok Sukhumvit, responded to this reviewResponded January 16, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 15, 2014

Previously stayed from 24/12 for 4 nights and enjoyed it. Same goes for this stay (5 Nights). This time we took advantage of a special rate inclusive of the Club Lounge facilities. The experience certainly enhansed our stay. The stand-out feature for me was the quality of breakfast.

  • Stayed: January 2014, traveled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Jim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelSukhumvit, Manager at Sofitel Bangkok Sukhumvit, responded to this reviewResponded January 16, 2014

Dear Jim O,

Thank you for your second review. It is great to hear that both of your stays have been magnifique.

At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback is very important to us and we thank you again for providing it.

We highly appreciate your loyalty and hope you welcome you soon and that your next visit with us will be as pleasing as the previous two.

Yours sincerely,

Christian Schlegel
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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