We usually are delighted with Ibis Nana and my previous review says so. I however felt a sense of coldness and a very regimental air when we checked in. To begin with we were trying to call them from 5.30 pm and finally contacted about 1 hr later after trying continuously. There was no friendly atmosphere that I was used to and I felt I really was with the 'Wrong Place'. The Thai courtesies were no more. The whole night we were disturbed by noisy people opening and banging doors and screaming along the corridor. Only the shuttle service driver had the old charm. Morning breakfast was like a market around 9 am and no one bothered to caution the guests causing disturbance. CCTV should show. Final shock came when we politely requested a late check out as usual. The DESK informed IT WAS NOT POSSIBLE and added we need SUPERIOR membership, and the membership I held did not matter to him. On request to see manager, resulted in an apology and an extension. WHY IS THIS CHANGE OF ATMOSPHERE & ATTITUDE..?
- Official Description (provided by the hotel):
- ibis Bangkok Nana offers fresh, funky accommodation in the heart of Bangkok. Walk to everything from this ultra central location on bustling Sukhumvit Road. Shopping malls, bars, restaurants, public transport, all just minutes away. 200 rooms, 24 hour service, snacks and drinks, a trendy Tapas restaurant. Friendly staff, great services, a colorful atmosphere - find it all at Ibis Bangkok Nana. Soak up the excitement of the city at this great-value Bangkok hotel. ... more less
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- Also Known As:
- Ibis Bangkok Nana Hotel Bangkok