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“Hilton must do better”

Flow - Millennium Hilton Bangkok
Ranked #112 of 11,055 Restaurants in Bangkok
Certificate of Excellence
Price range: $19 - $43
Cuisines: International
More restaurant details
Restaurant details
Good for: Business meetings, Scenic view, Families with children, Romantic, Local cuisine, Special occasions
Dining options: Lunch, Breakfast, Dinner, Late Night, Buffet, Outdoor Seating, Reservations
Neighborhood: Sarn
Nottingham, United Kingdom
Level 6 Contributor
142 reviews
131 restaurant reviews
common_n_restaurant_reviews_1bd8 96 helpful votes
“Hilton must do better”
Reviewed January 17, 2013

this is the first negative review I have ever left !

I have been to Flow many many times and enjoyed it immensely, sitting out on the river. Usually perfect.

This lunchtime was absolutely awful. Just as the food arrived the background music started blaring out. And i mean blaring. I and my 3 guests couldn't hear each other speak. We asked the waiter to turn the music down. To no avail. We asked 3 times and didn't get an explanation. Meanwhile it completely spoiled our meal. No one took any responsibility.

I was quite frankly embarrassed at having told my guests how wonderful it was. The music was so loud we could not sit there in comfort. We asked for the bill. No one had any thought of , for example,taking the drinks off the bill. We paid the bill and proceeded to leave. As we were leaving another guest told us the manager was very apologetic and they had a problem with the electrics. Pity he didn't personally come out and apologise. So the management should be ashamed of themselves.

Trying to make a complaint via e mail or the web is also difficult. The hotel site doesn't allow you to contact them direct. You have to fill in a general form ( no room for complaints) to Hilton central which restricts comments to 500 . So it seems Hilton management don't want complaints and they don't take personal responsibility. After bringing many guests to Flow for 10 years I will never go again.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank steve w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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479 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Davenport, Florida
Level 5 Contributor
94 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 86 helpful votes
“Nice location, good food”
Reviewed January 11, 2013

We stayed at the Millennium Hilton Bangkok, so we had several meals at the Flow. They serve a good variety of food for breakfast (English/Continental, Eastern) however seeing and eating the same set of food everyday for more than a couple of days was not enjoyable for us. The location of the restaurant is excellent, from the deck you will be watching the busy river either during breakfast, lunch or dinner.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank Segebaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentosa Island, Singapore
Level 5 Contributor
51 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Good Service overlooking the River”
Reviewed January 11, 2013

We enjoyed our meal at Flow. The restaurant is well laid out and spotlessly clean. It was a little quiet when we were there, but it did not feel impersonal. The menu is varied and all the food was good. My fish was delicious. We had a table with a view over the river and it was a magical evening.

Visited November 2012
Thank linshimm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Food and drink”
Reviewed January 2, 2013

Pizzas were terrible. Either nothing on them or not cooked. For example the Marinara pizza had nothing at all on it but garlic!
Margarita cocktail was undrinkable

Visited January 2013
Thank MandyCanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 4 Contributor
24 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Great Selection”
Reviewed December 27, 2012

Great Selection of breakfast foods and the staff was very nice and helpful. We sat outside and it was very relaxing.

Visited December 2012
Thank Lusiski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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