The staff was either rude or terrorized by management. We arrived at 12:30 from another hotel and we were told that check in is at two. While we appreciate that a busy hotel may not have room immediately available, the prospect of sitting in the lobby for an hour and a half was not welcome, either. So we enquired if they could give us a courtesy call on our cell once a room was ready. We were told that under no circumstances would we be let in a room before check in time, 2:00. We left and came back at 3:30. Our room was not ready. Since we had different personal schedules, we asked for a second electronic key. We were told by management that this is not possible under any circumstances. No surprise to us.
The most important thing to note is that when you come back to the room at night and engage the lights, small cockroaches scurry back into the bathroom from the bed area. We saw many, and we saw one on our luggage. Given our reception with management in the past, we took pictures and went to the front desk. The solution was to send up a man with a can of Raid. We asked to be moved to another hotel. First, they offered us an empty upgrade on another floor. When we went in the room to inspect, we found the same cockroach problem.
Stay away from the Heritage.
- Official Description (provided by the hotel):
- The Urban Hip Hotel mixes the richness of Thai culture with modern design and world-class facilities. We aim to offer the UNIQUE experience of Bangkok's new style of accommodation through the finest Thai hospitality and personalized services.The Heritage Bangkok is located between Silom and Sathorn Road, Bangkok's most vibrant Commercial Business District and shopping area. Just a one minute walk from the Chong Nonsi BTS Station. ... more less
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- Also Known As:
- The Heritage Bangkok Hotel Bangkok
- The Heritage Hotel Bangkok