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“Booking System Disastrous”

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The Heritage Bangkok
Ranked #729 of 852 Hotels in Bangkok
London, United Kingdom
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Booking System Disastrous”
3 of 5 bubbles Reviewed September 25, 2012

I like this hotel, position, courtesy of staff in the public areas and good value for money. I stayed in February and want to stay again in November. However trying to book by email is disastrous - two replies (one quoting me a price which I accepted) to 17 emails and then still no confirmation of the booking. Eventually I asked a Thai friend to go and book for me and he was told I must book by email - I tried again and still no reply. So I asked a Thai speaking American friend to go to the hotel. He was kept waiting for an hour and then the staff member from reservations was very rude (this is very non Thai and most shocking). Eventually another member of staff contacted me and I have confirmation.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank simon87_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Venice, Italy
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed September 1, 2012

we were a group of 8 people and we spent there 3 nights. the location of the hotel is ok (in front of the skytrain station..) but apart from that we were more than disappointed.
we arrived in the hotel at 11am after a 20hours trip from PhiPhi Islands, we were completely wet and visibly tired, we checked as we got there but the manager told us we could have the rooms only at 2pm, we kindly asked if maybe we could have at least one room as to leave our backpacks and have a shower, but he insisted that the check in was at 2pm (even if some of the rooms were available and ready!). moreover we had to pay all nights for all rooms in advance at the check in and he "invited" us 4 times in a very impolite way to "have a seat"!
the other girl at the reception was as arrogant and impolite as her boss..

we came back at 2pm and asked for the rooms, as they told us that only one room out of 3 was ready we almost shouted at them...so they suddenly found out that indeed all three rooms were ready...
they gave us 1 key (magnetic card) per room (even for triple rooms!).

the room was ok, very wide and with a very big bed; the maintenance of the room was not so good, the view from the window was a dirty courtyard. the second day they replaced only the big shower towels and the small ones disappeared; then we finished the toilet paper because they didn't leave an extra roll and the next morning i had to go downstairs to ask for it at 7am. we also found a cockroach in the bathroom...something that in this kind of hotel you woudn't expect!!

the third day one of my friends lost the room key and the receptionist told him that he had to pay 500baht (15euros) for a new one; my friend said he would first look for it everywhere, so the receptionist opened the door of the room for him but didn't give him an extra key to turn on the electricity system (the room had one of those systems where you have to insert the key-card to turn on the light and the air conditioning).
I gave him a card from an old hotel and he managed to turn the electricity on; if it were for the staff of the hotel, my friends would have well been without electricity, light and a/c in the room...

the next day we checked out and had to pay 500baht for the lost card: in which kind of hotel they charge you for a key card?!?!!?
on top of that, they also charged us for a water they said we took from the minibar (19baht).
as a matter of fact I tried to explain to the receptionist that in the room we had one bottle of free water each, so it made no sense for us to take the one we had to pay for...!!! moreover the brand of the water from the minibar was the same we used to buy at the 7eleven in front of the hotel, so it might well have been that the cleaning lady found an empty one in the trash bin and thought we took it from the minibar...

after half hour of arguing (at that point it was just a matter of principle..) we had to pay 19baht for the bottle of water we never touched.

the feeling we had is that they really do not care about clients, they just care about your money.

  • Stayed August 2012, traveled with friends
    • Value
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Helpful?
5 Thank susanna c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Bangkok hotels

manila
1 review
3 of 5 bubbles Reviewed August 22, 2012

i stayed in this hotel for 3 days and nights. I've been travelling alot, this hotel are so di and comparing this hotel with previous hotel i stayed. I was disappointed, this hotel doesnt have complimentary slipper and everything is on charge (spoon, glass etc.) you can find the list of prices for each on a laminated card. when i was in hk i booked in a hostel. comparing both i rather like the hostel, in the hostel no charge for the spoon or glas and their is a complimentry slippers. The GOoD side of this hotel is that it was few step from BTS station, if i will going back to BKK i will not booked again on this hotel.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikaella2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed August 20, 2012

This is the 4th year in a row I have stayed at the Heritage and recommended this hotel to many people. The location in proximity to the BTS Chong Nonsi has always been an important selling point for this hotel, as the friendly and knowledgable staff and proximity to the fresh market. But this year difficulties in communicating with management and shoddy maid service finally forced me to change hotels to a new contender "Glow" down the street. The rooms at the Heritage are getting a bit "old". The corner studio is very dark, noisy, television reception poor and wifi horrible. A previous 4 night stay one week before in a Deluxe room, less expensive, was considerably better. I found myself without toilet paper and handtowels on day 4 of this stay and the bath towel I recieved was frayed. The reservation department does not recognize the value of a repeat guest and refused to include breakfast or renegotiate rate to move me to another room. I managed to book a very nice, fresh room just down the street for considerably less and was very pleased with the competing accomodation. I finally spoke to the manager the day after I checked out and all he could say was he was sorry and made no attempt to regain my business for a future stay so I will now be staying at Glow Trinity for my future trips to Bangkok.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mamasansxm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
91 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed August 17, 2012

Location was all about our reason for choosing The Heritage Bangkok.

Things got off to a rocky start when we were taken to rooms that were supposedly an upgrade.

When we made the booking we were concerned that HotelClub called what could only be a Corner Suite (what the hotel calls it) a junior suite, a room the hotel doesn't have. So when we checked in and got our room cards I knew my concerns had been valid when we were both taken to standard hotel rooms. Even worse, ours was a twin with two singles.

Back at the reception desk, I explained on HotelClub it had standard, deluxe then junior and that what’s what our two rooms should be. Not sure who the hotel called but we were soon in our corner suites.

Both rooms very different 502 two separate rooms, shower only; 715 one giant space with a huge bath (shower over).

The room positives - huge room, comfy bed, lots of tv channels, wired and wifi internet. The negatives - noisy aircon even on lowest setting. Because the rooms are huge takes ages to cool them down. No sheer curtains - this is an issue because corner suites have floor to ceiling glass down both sides so it's either a room of darkness or "Hello Bangkok". Rooms very worn – someone had put a big hole in the wall above our bed and it had been patched up very poorly with a bit of tape and some mismatched paint. Nowhere in the bathroom to put anything except on the vanity top. Shower temp was very up and down. One of the curtain tracks was coming off.

Good breakfast that is open really good hours – 6am to 10am. Bar in lobby open 24 hours. All three of us had massages in the Senses Spa attached to the hotel that we voted very highly. Really nice staff all through the hotel. Great roof top pool, sadly the bar is closed up there. Appears to attract a lot of gay clientele, so we never felt uncomfortable. Great restaurant Feuang Nara right across the road and Eat Me down the road (maybe 500 metres).

Watch out for charges at the bar up by the pool. 200 BHT corkage pp (plus taxes) so three cheap beers became three very expensive beers (by Thai standards of course).

As I said, location was very important to us. Hotel is directly across from Chong Nonsi BTS. Chong Nonsi is above the BRT (bus rapid transit) but we didn’t try it. Silom and the Patpong Night Market are less than a 10 minute walk away.

This review sounds very negative but it wasn’t a bad experience. My partner liked the hotel a lot more than me.

I wouldn’t stay here again unless I knew the lesser rooms had sheer curtains as well as the block-outs. The corner suites didn’t work for us at all. Actually no, no matter what, I’d give I-Residence right across the road a go instead.

Room Tip: Although the corner suites are huge, lack of sheer curtains makes them either public open space or v...
See more room tips
  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pandaboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 14, 2012

Pros: - minute walk away from Chong Nonsi BTS, spacious room! Big beds! Big tv! Coffee table and sofa for comfy tv time. Dining table. Everything the room provides!

Cons: too far from Siam/Pratunam area. Walls not sound-proof! Minimal breakfast choice.

Basically a pretty quiet area as far from the heart of Bangkok (Siam). But, just along the roadside, there is Lek's SEAFOOD which is freaking good! My friends and I all had at least TWO bowls of rice! There's 7-11 just 30 secs away, good if you're feeling hungry at night. The fried chicken uncle food is damn good, push cart. He is another always there. Anyway, this hotel is just good for me.

Room Tip: Ask for the room where there is coffee table, sofa, dining table and king size bed, the room super s...
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ronaelekol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 9, 2012

I spent 3 nights here from 07 to 10 Jul 2012. At check in, the recept. said they run out of deluxe room and gave me a free upgrade to corner studio room. Wow! the room was big! If I'm not wrong, the whole room excluding balcony was almost 40sqm. There's a living room, dressing table etc. The bathroom was a nice shade of green colour. However the room was still dim with most of the lights on at night. Maybe more romantic this way. Breakfast was included. The food was ok, considering this was a boutique hotel. It included western and chinese dishes, cornflakes, fruits, salads, and juices. There was also a chinese soup for breakfast. Now that's something new. I tried the pool on the 2nd day of my stay, it was refreshing to have a morning swim to freshen up. I was enjoying my swim as I had the whole pool to myself. That's something good about boutique hotels. Good!

Room Tip: Choose the corner suites if you want more living space...
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SingaporeRookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Heritage Bangkok

Property: The Heritage Bangkok
Address: 198 Soi Narathivas 3, Narathivas Road | Silom, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#161 Spa Hotel in Bangkok
#265 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Heritage Bangkok 4*
Number of rooms: 109
Official Description (provided by the hotel):
The Urban Hip Hotel mixes the richness of Thai culture with modern design and world-class facilities. We aim to offer the UNIQUE experience of Bangkok's new style of accommodation through the finest Thai hospitality and personalized services.The Heritage Bangkok is located between Silom and Sathorn Road, Bangkok's most vibrant Commercial Business District and shopping area. Just a one minute walk from the Chong Nonsi BTS Station. ... more   less 
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Also Known As:
The Heritage Bangkok Hotel Bangkok
The Heritage Hotel Bangkok

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