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Reviewed 3 weeks ago via mobile

My experience about the maid the help me clean up the room is good especially khun Risa and Wacharai that assisted by khun Silaporn. They worked really detail and tidy. Every part of the room is set on point and also clean.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank Lenni Citra A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 3 weeks ago

Dear Lenni Citra A,

Greetings from Chatrium Hotel Riverside Bangkok.

Thank you very much for your positive review of your experience at our residence. We are delighted to hear that you enjoy your time with us and especially appreciate the service provided by the room maid looking after your apartment.

We truly hope we will have to pleasure of your company for many more years to come.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

How I can say something we stayed there thirds times they treat us VIP guest they’re know my birthday celebration they’re prepared decorations in our room and expression is your staff when was check in she is smiling and helpful person but I forgot her name
My first room 2212 when second stay
The reason I returned because all of your staff and whole team of your hotel is perfect even I go to silverware restaurant yes they’re helpful and took our photo together
I will return back about 4 months more with big group
Thank for all of u look after us we feel like home

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank khengdana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 3 weeks ago

Dear khengdana,

Greetings from Chatrium Hotel Riverside Bangkok.

Thank you very much for your great review of your experience at Chatrium Hotel Riverside and for the high ratings you have given us. We are delighted to note that you found your stay with us highly satisfactory and that the quality of service rendered by our staff greatly contributed to making your stay at the riverfront even more pleasant and comfortable for you.

We hope it will be not too long before we have the pleasure of welcoming you at our hotel again.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

A fantastic hotel experience for the price. Our room was amazing - huge, sound proofed rooms, incredible view of the river (choose river view on high floors) and an exceptionally comfortable bed! The hotel also arranged lovely surprises for us as we had just got engaged! Facilities are top notch and what you would expect from 5* hotel - great gym and pool area. Breakfast is fantastic - huge selection and delicious.

The hotel asks for your feedback during your stay and will do its best to correct any niggles, eg our air conditioning was pretty loud and they sent an engineer to investigate immediately.

Our only minor points of feedback: the air con was loud in our room and it was difficult to get it to a nice temperate level even after the engineer tried to fix it (but it does make it super chilled which is key in this city!); the hot water takes a long time to heat up and the shower heads are a little dated now and not as powerful as you would expect; the coffee isn’t great.

Overall, fantastic experience and fabulous value for money.

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank sherryr85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 3 weeks ago

Dear sherryr85,

Greetings from Chatrium Hotel Riverside Bangkok.

I wish to sincerely thank you for posting a review on TripAdvisor, this means a lot to us. I am delighted to read that you enjoyed so many aspects of your stay and would like to thank you for sharing your impressions with other people from around the world.

I've noted your critical comments which will be discussed with the respective people of my team. Thank you for bringing them to my attention.

For your next visit to Thailand, please do not hesitate to look us up at our hotel’s website, where you will find one of many of our exciting packages and offers, and our associates will be more than happy to serve you.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

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Reviewed 3 weeks ago via mobile

Excellent Hotel and Service All Round

Special mentioned to staff Chukwan Pokasawas, Kurkul, Bella of house keeping and Nopparat of Reception who made the stay much better

Very good Chinese restaurant and staff

Date of stay: September 2019
Trip type: Traveled with family
2  Thank tamittl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 3 weeks ago

Dear tamittl,

Greetings from Chatrium Hotel Riverside Bangkok.

Thank you for having chosen Chatrium Hotel Riverside Bangkok as the hotel of choice and for having taking time to share your feedback on Trip Advisor. We are delighted to read of your enjoyable stay and it is a pleasure to receive this kind of feedback from you, especially about the individual persons mentioned in your review.

May I end by saying that we hope to have the opportunity to be of service to you again on your next vacation in Thailand.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

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Reviewed 3 weeks ago via mobile

Have stayed here 7 times now over many years. Standards are The same now as when I stayed the 1st time 6 years ago.

The place is spotless clean and has a relaxed atmosphere the gives you that " at home" feeling.
From the moment you arrive and the concierge team greet you, till you leave all, the staff are helpful and polite but never in your face they seem to materialise just when you need them.
Fabulous pool and restaurants and a great knowledge of bangkok.
I think the Chatrium is one of the best hotels I've ever stayed in, it is a jewel in the Thailand Crown.
Bob Hill

Date of stay: September 2019
Trip type: Traveled as a couple
1  Thank bobhN1705OZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 3 weeks ago

Dear Mr. Hill,

Greetings from Chatrium Hotel Riverside Bangkok.

May I offer a heartfelt word of thanks for your kind review of your Chatrium Hotel Riverside Bangkok experience and for being one of our valued returning guest. We truly appreciate your loyalty and trust in our product and services.

It is always extremely gratifying when we receive comments such as yours because as a Chatrium Group property our overwhelming intention is that we take care of our respected guests as if they were members of our own families.

We hope this time it will be not too long before we are able to welcome you back at Chatrium Hotel Riverside.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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