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All reviews river view shuttle boat barge restaurant main pier grand suite free boat chao phraya river large balcony boat service hotel boat saphan taksin breakfast buffet one bedroom suite top floor excellent hotel welcome drink the hotel offers
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Reviewed 1 week ago via mobile

When we arrived at 5:30pm for check in, we were informed that we could check in immediately but would not have the river view we paid extra for -or- we could wait in the lobby bar until they had the level of room we paid for available. We took the second option as no compensation for accepting a downgrade was offered. The wait was about 30-40 minutes.
**IMPORTANT UPDATE -- after posting this review at Hotels dot com, I was contacted by management - apology was issued along with an upgrade to their highest level in my next visit. I left the above paragraph in this review because it was important to share - also important to note that management stepped in as soon as they became aware.**
That being said, the room and the view were exquisite. Amenities and toiletries were plentiful. There is a free shuttle boat that leaves every 20 minutes to Tha Sathorn (the main pier on Chao Phraya) which is where you can catch a variety of boats to any pier along the river.
HINT: Iconsiam shopping center offers free shuttles to many piers, but the catch is they all stop at the Iconsiam pier. Still worth investigating as many paid shuttles make multiple stops.
Breakfast buffet had an excellent selection of western and Asian cuisine - everything I tried was fresh and delicious. When sitting outside, you have a nice view up and down the river.
The pool area is kept in excellent condition and features very large, thick towels. The grounds are immaculate and quite nicely landscaped. Room service is very reasonable and available 24 hours. All employees were friendly and helpful.
Taxis and Tuk-Tuks are available just outside. Be careful to negotiate a Tuk-Tuk price before you get in. The going rate for a ride to nearby Asiatique Night Market was 100thb - we tipped an extra 20. Always ask taxis to turn on the meter and be aware that if they ask if it's okay to take the highway they are really saying "there will be tolls". From the hotel to the DMK airport, we paid 250thb, plus 50 for highway toll plus 50 for tip.
Our two night stay at Chatrium Riverside was a fantastic value for the large suite and balcony with a river view. I highly recommend this property. This was my second visit to Bangkok and next time I would stay here again.

Date of stay: July 2019
Trip type: Traveled as a couple
1  Thank BrianRooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 1 week ago

Dear BrianRooney,

Greetings from Chatrium Hotel Riverside Bangkok.

Please allow me to take this opportunity to sincerely thank you for your detailed feedback regarding your stay at Chatrium Hotel Riverside Bangkok. I am thrilled to read that you had an overall wonderful time and that our facilities and services could enhance your stay.

Thank you once again for your kind feedback. Meanwhile, my team and I are looking forward to welcoming you back soon to Chatrium Hotel Riverside for another remarkable stay.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

It's my first stay in a riverside hotel. I stayed at the Chatrium residencies (building adjacent to the hotel) because they had full occupancy at that time. The two bedroom suite was spacious with amenities like a full oven and washer/ dryer among others. The view of the river and the Bangkok skyline from the balcony was incredible. I just wish the water pressure from the shower was a bit stronger. The breakfast at the River Barge was delicious. Free shuttle boat service to Saphan Taksin pier from 6AM to 11PM, from there you can take the BTS going to other parts of Bangkok or hop on to the other boat to experience ICON SIAM mall.

Room tip: higher floors facing the river for the best view
Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank johnpaulner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 1 week ago

Dear johnpaulner,

Greetings from Chatrium Hotel Riverside Bangkok.

Please allow me to take this opportunity to sincerely thank you for your feedback regarding your stay at Chatrium Hotel/Residence Riverside Bangkok. It is with great pleasure that I read that we were able to provide you with a pleasant experience.

We hope it will be not too long before we have the opportunity to welcome you again at Chatrium Hotel Riverside Bangkok.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

We stayed here for 3 nights and were lucky enough to be upgraded to a suite with a river view. The suite was incredible and made us feel very special.
The breakfast selection is unbelievable, with every possible breakfast from around the world available!
All staff were so friendly and helpful
Lovely pool, and the view from the restaurant on the 36th floor is fantastic!
Loved staying here and wished we could have stay longer .
Highly recommended!

Date of stay: August 2019
Trip type: Traveled as a couple
Thank Claire33m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 1 week ago

Dear Claire33m,

Greetings from Chatrium Hotel Riverside Bangkok.

Many thanks for taking the time to write a review of your recent stay at our hotel and for the high ratings you have given us. We are delighted to hear that you enjoyed so many elements of your time with us, especially the suite, our breakfast buffet and the hospitality of our staff.

We hope it will be not too long before we have the pleasure of welcoming you back at Chatrium Hotel Riverside.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

This is a top quality hotel with professional staff who were always eager to please. After the wonderful chaos of Bangkok it was always a delight to return to the relaxed, cool environment of this hotel and having a swimming pool with views across the river was a real bonus. Breakfast buffet was incredibly varied. We found the free shuttle boat service to Central Pier invaluable as it gave us access to the river taxi's and sky train from Saphan Taksin station. We would recommend an evening at Asiatique night market which is a short taxi ride from the hotel (don't take the free boat service from Central Pier as the queues are horrendous).

Date of stay: July 2019
    • Location
    • Cleanliness
    • Service
Thank Sarah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 1 week ago

Dear Sarah E,

Greetings from Chatrium Hotel Riverside Bangkok.

Thank you for having chosen Chatrium Hotel Riverside Bangkok as the hotel of choice and for having taking time to share your feedback on Trip Advisor. We are delighted to read of your enjoyable stay and it is a pleasure to receive this kind of feedback from you.

May I end by saying that we hope to have the opportunity to be of service to you again on your next vacation in Thailand.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

A good maintenance in room 2602 by P' Waraporn.

5 start as always.

Chatrium residence very good and comport.

Easy in access to any where such as BTS,Ship and Bus.

Very worth it to spent the time for vacantion.

Thank you for team work of P'Waraporn ,K. anutsera, K. paitoon, and
K. Siriporn.

My family is very happy and comport with this team.

Date of stay: June 2019
Trip type: Traveled with family
1  Thank riki-hermawan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmchatrium, General Manager at Chatrium Hotel Riverside Bangkok, responded to this reviewResponded 1 week ago

Dear riki-hermawan,

Greetings from Chatrium Hotel Riverside Bangkok.

First and foremost, thank you for taking some of your precious time to write a review on TripAdvisor and share the experience of your stay with us and with all the other TripAdvisor readers. We are very happy to hear that you have such a high impression of our products and services.

Sincerely,

Patrick Manthe
General Manager
patrick.man@chatrium.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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