I stayed with my family ( 3 children 2 adults in a 2 bed apartment) at BU place for 4 nights, leaving yesterday after a terrible experience.
Upon arrival with tired children we were informed that we needed to leave a cash deposit of 5000 baht, which we had not been informed about in any of our correspondences. They stated that it could only be cash and unfortunately this is where the difficulties began. We were also informed that the wifi worked on a token system whereby only one device could have access per day.
The rooms initially appeared clean, however the showers and water had problems (only boiling hot or cold or not working at all).
We were asked to pay extra for towels to be washed and bedding to be changed and reception staff harassed us at every oppurtunity to pay for a broken water bottle even though we had paid the fee on the same day and at the time time the breakage happened.
Ants infested the apartment in the kitchen cupboards and bathroom meaning that we had to throw away food and toiletries.
BU place is also very tucked away and taxi drivers find it incredibly hard to find which caused immense difficulty even after we had the address written in Thai.
Upon trying to book out of the apartment it was very difficult to obtain our deposit back which was again frustrating and demoralising as much of the harassment took place in the lobby in front of other guests. It became very clear that they wanted to make deductions where there was no need. The room was checked and they could not fault the condition in which we left the apartment upon our departure.
We had hoped to stay at the accommodation again after traveling around the neighbouring towns and counties but due to the way we have been treated we will be making alternative arrangements and staying as far away from BU place as possible.
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