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“lovely stay”

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Novotel Bangkok Fenix Silom
Ranked #85 of 867 Hotels in Bangkok
Certificate of Excellence
Malmo, Sweden
Level 4 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“lovely stay”
Reviewed December 30, 2010

This is a old hotel in a new disguise

Novotel took over the Silom Plaza a while ago

This is a good alternative to Sofitel down the road

Book the suites and you get a 2 room / 2 bathroom accomodation that have free broadband and lounge access

The location is perfect - close to skytrain, river and restaurants

We enjoyed our stay very much and made a return later coming week
before returning to Europe

We definetely recommend it

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cd5collector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,665 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (251)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Hong Kong, China
Level 6 Contributor
108 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 25, 2010

Although the Hotel is not exactly in the central Silom area (Patpong), it is close enough to a BTS station and one could actually walk to the central Silom area in about 20 minutes time.

The service is as good as you could get... the staffs there especially the Front Office staffs, from the Manager to the bell boys, are very welcoming, attentive, friendly and efficient. I am very very happy and would indeed makes me forget about the minor faults they have with the hardware of the hotel...

The hardware of the hotel has a bit to be improved... Some of the things there are not quite practical - e.g. their writing desk is too small for me to having a snacks on the size when I am working and the desk lamp is not bright enough! There are also a minor problem with the water pressure (shower) especially in the morning.

But as I've mentioned, I am only too pleased to overlook those faults and stay there again if they could keep up the great services.

  • Stayed December 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank onelightyear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level 4 Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 25, 2010

New and excellent! Everything is clean, room service very good, staff extremely helpful, very good breakfast.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ania-o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 19, 2010

This hotel exceeded our expectations. Its brand new, located in the centre of Silom.
The staff were excellent, always there to help and even helped us organise some tours from their front desk in short notice. They also were very attentive to our needs and helped us find all the necessary things we required on our trip.
We were lucky enough to stay during their grand opening night on 16th December where the hotel went all out. There was a red carpet entry, finger food served and lots of camera and government officials attending the celebration. On two other floors were wonderful buffet and unlimited alcohol and dessert. It was wonderful.
The buffet breakfast at the hotel was also great, with lots of choices.
Our room was modern and the bed was also comfortable to sleep on. Room was very clean and well looked after. No noise can be heard between the rooms.
We really appreciated the staff being helpful and courteous at all times. We would definately stay at this hotel again.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sagrules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
1 review
Reviewed December 12, 2010

Great stay...nice surprise to walk into a hotel that is either new or recently renovated. This is the case here (recently renovated). The location is good--sort of mid-upper middle class neighbourhod--slightly away from the crowds at the other end of Silom Road...yet still close enough to walk to two metro stations. The pool is smallish, but for inner city, rooftop pool, it is very relaxing. Staff are all willing to help, free internet in the lobby. I've reccomended the hotel to several friends who visit BKK occasionally. I've stayed at 5 star places costing much more, but I left this hotel feeling very happy and satisifed. Super value.

  • Stayed December 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gonorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
198 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
Reviewed December 8, 2010

I usually stay in the best 5 stars hotels in the world but during my last visit in Bangkok, i wanted to try again Novotel since a friend told me this brand improved a lot the standards of service as well as the design much more trendy.
Consequently, we booked a suite in the recently opened Novotel Fenix Silom and it has been such a good surprise.
First of all, this hotel is really well located in the middle of Bangkok at walking distance from the river or Lumpini Park which is a great relaxing place. It's also close to Patpong or Chinatown.
Regarding the hotel in itself, this building is not a new one but has been totally renovated and quite well. From outside, it looks brand new and everything look totally new inside. A nice airy lobby, ultra modern corridors and a very agreable and great accomodation: very spacious with a fantastic soundproofing, very comfy bathroom with a separate rainshower and bathtub and a bed from where it's hard to move. Sincerely, there is a long time i haven't seen such a great value for such a good quality. I'm not very agree with some other travellers who complain about it cause i'm very demanding about hotels and don't have a lot of bad things to say.
About the staff, if some of them still have to be trained a bit and more confident, some others are already providing a true five stars service. At the Club Lounge, the staff is just delightful and extremly efficient. One adorable girl helped us to make a reservation for cinema we weren't able to do it by ourselves. The next day, she asked us how was the movie... That's really WAOUH and we were really happy about the staff in general. Even if it's not yet perfect, all of them provide the best they can do and with a good heart.
For about 95 US$ per night for the suite including Club benefits, WIFI and breakfast, i don't think we can complain. We can just realize this kind of hotel is a gem for people who don't wanna spend too much but still enjoy of a very good hotel.
Now, let's talk about what is a bit less good:
-check in and check out for Club rooms and suites would be better directly at the Club lounge.
-Housekeeping could be more efficient: we have had amenities only the first day, they forget the turn down service one time, they didn't change the linens an other day...
-"canapés" at the Club Lounge are not so good and the choice is too limited.
-lighting in the living room of the suite is not good... Not enough light...
But to conclude, i highly recommend this new Novotel and will do not hesitate to stay in this hotel again if i don't wanna spend for my favourite hotel in Bangkok which is Mandarin Oriental. I'll try again to check if the management improves the few wrong details but please don't have a doubt, this hotel is truly a good choice.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RCBLHKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyneham
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 22, 2010

This hotel opened mid September this year, and was offering very good rates. i stayed there 3 nights at the beginning of my holiday, and three nights at the end.
The staff are all extremely polite with great focus on customer service. The lobby is gleaming, furniture/fittings, bedding/towels in rooms absolutely brand new. Good buffet breakfast. Small pool but has loungers round. Nice fluffy pool towels. Good gym/sauna.
Rooms a bit small, you'd call them "compact", but we did not spend a lot of time in our room. Outside hotel usual Bangkok mess, broken pavements, dust etc, the hotel could maybe make the outside a bit nicer? Location - OK if you want to be that end of town.

  • Stayed November 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jana_sonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Public Relations Manager at Novotel Bangkok Fenix Silom, responded to this review, November 24, 2010
Dear Jana_sonia,

Thank you very much for your comments. We do value our guests' comment and strive to improve.

We look forward to welcoming you back again.

Best regards,

Novotel Bangkok Fenix Silom
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Fenix Silom

Property: Novotel Bangkok Fenix Silom
Address: 320 Silom Road, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#77 Luxury Hotel in Bangkok
#116 Business Hotel in Bangkok
#148 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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