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“What a disaster.......”

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Novotel Bangkok Fenix Silom
Ranked #69 of 889 Hotels in Bangkok
Certificate of Excellence
Reviewed October 20, 2010

The hotel is a new renovated and has change the management and become Accor group, so there are many thing that there are not fix yet. I am a gold member of A-Club and we are traveling to BAngkok every 15 days and we always stay at the accor hotels. We stayed at Novotel Silom fenix for two nights. Everything starts at the check in where the receptionist has assume that the lady traveling with me is a prostitute, asking her is she will stay in the same room with me. The lady with me happen to be my wife and only because I am a foreigner and she is Thai he believed he should ask that question. I have booked and payed for a king bedroom and the check us in a twin instead, I called and asked to change the room for us and give us what we are paying for. The hotel has no parking yet so we have to park in front and leave the keys at the concierge. The next morning we what to leave the hotel but our car has 4 cars parked in front and they don't know who is the owner of one car so we have to wait for 30 minutes. I all ready wrote to the manager of the hotel and told him about my experience, they wrote back and they send a one night free stay as apologize. I understand that the hotel is new but as part of the Accor group they should have a better standard for the opening and training the staff in a better way. I am sure they will improve soon but unfortunately I will not stay there anymore.

  • Stayed: October 2010, traveled as a couple
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4  Thank andybony_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,901 - 1,907 of 2,964 reviews

Reviewed August 20, 2009

The hotel is quite clean and consider a very old hotel. This hotel is in need to be refurbished. The room is very BIG and can fit into 3 ppl. Kettle is provided and water heater is functioning well. One thing good about this hotel is the food. The buffet breakfast is really yummy! The hotel location is very far from Saladaeng skytrain station. The staff are not friendly.

  • Stayed: March 2009, traveled with friends
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Thank Kimmi Zarul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Public Relations Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded November 14, 2010

Dear kimmi-ckj,

Thank you for your comment. Please allow us to clarify a few points. The hotel that you kindly commented on was indeed the old Silom Plaza hotel and not our hotel, Novotel Bangkok Fenix Silom.

Novotel Bangkok Fenix Silom is indeed a brand new hotel managed by one of the world's largest hotel management companies, Accor. The hotel soft opened on September 20, 2010 and it features all state -of -the-art amenities and facilities.

And we can reassure you that our staff have been complimented for their manners and professionalism throughout. The nearest BTS skytrain stations are the Taksin and Surasak of which are 10 minutes away from the hotel by foot traffic.

Would love to welcome you to our new hotel soon. See you!

Best regards,

Novotel Bangkok Fenix Silom

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed yesterday
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  • Stayed: November 2017, traveled as a couple
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Thank golfeurBruxelles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 days ago
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  • Stayed: March 2017, traveled with friends
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Thank Roi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: December 2017, traveled with friends
Thank Ziota D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: November 2017, traveled solo
Thank Yoann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: December 2017, traveled as a couple
Thank Marion 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Fenix Silom

Address: 320 Silom Road, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Luxury Hotel in Bangkok
#116 Business Hotel in Bangkok
#148 Romantic Hotel in Bangkok
Price Range: $65 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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