The hotel is a new renovated and has change the management and become Accor group, so there are many thing that there are not fix yet. I am a gold member of A-Club and we are traveling to BAngkok every 15 days and we always stay at the accor hotels. We stayed at Novotel Silom fenix for two nights. Everything starts at the check in where the receptionist has assume that the lady traveling with me is a prostitute, asking her is she will stay in the same room with me. The lady with me happen to be my wife and only because I am a foreigner and she is Thai he believed he should ask that question. I have booked and payed for a king bedroom and the check us in a twin instead, I called and asked to change the room for us and give us what we are paying for. The hotel has no parking yet so we have to park in front and leave the keys at the concierge. The next morning we what to leave the hotel but our car has 4 cars parked in front and they don't know who is the owner of one car so we have to wait for 30 minutes. I all ready wrote to the manager of the hotel and told him about my experience, they wrote back and they send a one night free stay as apologize. I understand that the hotel is new but as part of the Accor group they should have a better standard for the opening and training the staff in a better way. I am sure they will improve soon but unfortunately I will not stay there anymore.
- Official Description (provided by the hotel):
- Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more less
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- Also Known As:
- Novotel Bangkok Fenix Silom Hotel Bangkok