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“Very good location, nice staff”

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Novotel Bangkok Fenix Silom
Ranked #83 of 881 Hotels in Bangkok
Certificate of Excellence
Reviewed February 20, 2014

The location of the hotel is very good: a 10min walk to Surasak skytrain station and some 10mins to Oriental ferry stop which can take you the the grandpalace or any of the main wats for about 15baht. Of course if you do not use the tourist boat but the boats that locals use.

Room on 18th floor. Very good view, excellent ac/c, quick lift. The room is perfect when it comes to its size and it does not smell.

Breakfast is reasonable. Skme European style and Thai style food to choose from.

We were leaving at 5a.m. And we asked for a taxi toDon Muang airport which they reserved for us. We also asked for takeaway breakfast as that was included in our stat and in the morning when we were checking out we got out packed breakfast+water pack. That was very nice of them.

Stayed: February 2014, traveled with family
Thank TTo108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 20, 2014

Dear TTo108,

I would like to thank you for your recent visit to Novotel Bangkok Silom and glad to learn that overall you had a fantastic experience and memorable stay with us especially for the room, breakfast and the efficient service of our staffs.

Please rest assured I will take great pleasure in sharing your feedback with the rest of the team whom are already eagerly welcoming your next return to the land of smiles.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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1,226 - 1,232 of 2,753 reviews

Reviewed February 15, 2014

On February 14, 2014, I stayed here with my date by booking through hotel's website. I am a member of the accor club, I booked standard room with special request and upgrade voucher.

I'm really happy that my room got 2 step upgrade to executive floor, the highest one on 20th with the view of the great ChaoPhraya river. Though my room wasn't spacious but it had everything from coffee maker, free wifi, radio with ipod dock ( couldn't use with iphone 5 &5s), nice shampoo and shower gels. However i wish it had a toothbrush or toothpaste.

We ate buffet dinner at hotel restaurant, 'the square' on 6th floor for only 351 baht each ($11). The price was quite cheap but there was too little choices for you and the drink wasn't included. The taste of all the pastas was so so, the appitizer like egg salad was good and the cake I saw when I just arrived, all gone and replaced by something else really fast though it's only 6pm.

Lastly, I will come back to stay here again because of its price and its room and you can find a lot better dining just a few step from the hotel.

Stayed: February 2014, traveled as a couple
Thank Tuang_Padlom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 19, 2014

Dear Tuang_Padlom,

Thank you so much for your review. Delighted to hear that overall you were satisfied with your stay. Your remarks on the amenities in bathroom is well noted, I appreciate you sharing your concerns. This comment would be shared with our staff in order to improve our service.

Thank you once again for your feedback, we hope to see you again at Novotel Bangkok Silom!

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2014

We stayed in room 2001 which is a Suite for a week.
The value for money was excellent and will definitely go back again.
Breakfast was good.
Room service was excellent (Indian food) & went to the evening Buffet one evening which was popular with local people and great quality.
Service was funky and I found all staff well trained, dynamic and sincere.
The boys at the Concierge were really pleasant but it will be unfair for me just to state them as all of them were excellent.
The location of the hotel for us is excellent - just close to all the places we need to go.
Will be back but this time with the kids!

Room Tip: There is an Arcade center near by with a Lebanese & Thai restaurant called (Tapling Palin) just...
  • Stayed: February 2014, traveled as a couple
    • Value
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Thank soapopera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 16, 2014

Dear soapopera,

We would like to thank you for choosing to stay with us during your recent visit to Bangkok and for sharing your appreciation with us.

Delighted to learn you had an excellent stay with us and particularly value our hotel. All of your comments are most gratifying and will be shared with whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Novotel Bangkok Silom.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

  • Stayed: February 2014, traveled with family
    • Value
    • Location
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    • Rooms
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Review collected in partnership with Accorhotels.com
1  Thank Mikel2rock
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 10, 2014

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Reviewed February 5, 2014 via mobile

It was really good for us to take rest in hotel. As we wanted to stay at hotel room all day long due to protest in Bangkok, it was good to have lunch and dinner very near to hotel.

Stayed: January 2014, traveled with family
Thank Minyoungcool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 6, 2014

Dear Minyoungcool,

We would like to thank you for choosing to stay with Novotel Bangkok Silom during your recent visit to Bangkok and for sharing your appreciation with us.

Your comments will be shared with whole team and we all look forward to welcoming you again soon to the Novotel Bangkok Silom.


Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2014

It takes a full day to travel from home to southeast Asia. Rolling off a plane at BKK at midnight, we had prebooked the Novotel Fenix for the night. Bleary, we arrived to an efficient front desk staff, a hilarious sign by the elevator instructing that your durian was not welcome upstairs and a very clean room to pull ourselves together in. The full glass wall between the shower and the rest of the room was a first for me. Pretty cool. Good wifi, a fairly decent buffet breakfast (but was disappointed that there was not congee) and great location for bumming around for the day. The price was right and Novotel gave us a good start to our trip.

  • Stayed: January 2014, traveled with friends
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Thank Meercoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 6, 2014

Dear Meercoll,

Thank you very much for your wonderful reviews. We are very delighted to hear that you have a great experience from our service staff. We will share your feedback among the team and we look forward to welcome you back soon.


Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

This hotel is situated on the quieter side of Bangkok, the room was only okay. However, the service made up for all the little missing details. The Front Office and F&B were very accommodating, the only reason why we rate it as average is because we feel it is a little outdated.

  • Stayed: August 2013, traveled as a couple
    • Value
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Thank MSMC28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 3, 2014

Dear MSMC28,

Thank you for staying with us and help us to provide some great feedback, we
we will definitely look into your given comments for improvements.

We look forward to welcome you back in the future.

Yours Sincerely

Ampawan Boonsantisuk
On behalf of the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Fenix Silom

Address: 320 Silom Road, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#75 Luxury Hotel in Bangkok
#116 Business Hotel in Bangkok
#148 Romantic Hotel in Bangkok
Price Range: $59 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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