This hotel was great on the first night. Comfortable, clean (despite the mildew smell in the shower) and friendly staff. Until the second morning when I was stopped at breakfast and informed that I didn't get breakfast with my room. Which was clearly not the case. And when I spoke to the manager he was not helpful. He attempted to negotiate even after I showed him the documentation which said it was included. It wasn't until I told him I would contact my credit card company and reverse the charges that he honored the rental agreement.
If it weren't for that manager and the several trips I had back and forth to resolve the situation I would have rated this hotel higher. The breakfast buffet was excellent and the rooms were comfortable.
- Official Description (provided by the hotel):
- Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more less
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- Also Known As:
- Novotel Bangkok Fenix Silom Hotel Bangkok