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“Novotel Fenix Silom”

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Novotel Bangkok Fenix Silom
Ranked #85 of 867 Hotels in Bangkok
Certificate of Excellence
San Diego, California
Level 3 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Novotel Fenix Silom”
Reviewed September 3, 2013

I have stayed at this hotel many times and I always recommend others. The staff is very friendly and always helpful. This time I checked in within 5 minutes and I was given free upgrade to. Nice suite room. I prefer this hotel for its price and location. The location is a bit away from shopping districts, I prefer to stay away from crowed of Siam or Sukhumvit. One can of course get there within few min as BTS (Surasak) is only two blocks away. Patpong is 15 min walk. Its good for street food lovers too. Saphan Taskin Pier is 5 min walk if you want to go for Chao Phraya Cruize, which I always do once in my Bangkok Trip. I went to the Irish Pub Jameson/ -5oC bar with a friend and had a good time there. They have pool tables for THB 20 a game, we played 3-4 games but the waitress did not even charge us for that. I used most of the facilities of the hotel Gym, Pool, Sauna, breakfast etc. I would definitely stay here next time and highly recommend others.

Room Tip: I would choose suite room or Superior room.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sagun0t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, September 6, 2013
Dear Sagun T,

Thank you for your recent review and for selecting Novotel Bangkok Fenix Silom as your preferred choice of stay whilst in Bangkok.

Were delighted to receive your detailed review regarding your recent stay with us. We endeavour to provide great value for money accomodation without compromising on key service elements. With the intention of building customer loyalty such as yours.

Thank you once again for your review, myself & the team are looking forward to welcoming you back on your next visit to the land of smiles.

Yours Sincerely

Samuel Ashworth
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,674 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (252)
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Hua Hin, Thailand
Level 1 Contributor
3 reviews
Reviewed August 31, 2013

rooms are moderatly large, very functional, the aircon is very strong , noice insulation is good, location is slightly away from any restaurants, or sightseeing , very good parking, good price value relation

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Hotelvalue2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, September 1, 2013
Dear Hotelvalue,

Thank you for your review and for selecting Novotel Bangkok Fenix Silom as your preferred choice of stay whilst in Bangkok.

We truly appreciate your value feedback in light of your most recent stay with us. To which we are encouraged to learn you enjoyed the comfort & functionality of the room.

Vast amounts of restaurant & bars are not located directly on our doorstep unfortunately. However within 10-20 minutes walking distance you may find the heart of Silom area with plenty to select from. Mindful of this we hope you will consider returning to us next time.

Thank you once again for your review and we hope to seeing you again soon.

Yours Sincerely

Samuel Ashworth
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 1 Contributor
4 reviews
Reviewed August 28, 2013

My wife and i stayed 1 night at this hotel...it is situated at a good location very close to skytrain and not very far from the river as well. Good helpful staff. It is a good clean hotel and the rooms are very spacious. We really enjoyed our breakfast at the hotel. Nothing really to complain about.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Collin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, August 30, 2013
Dear Collin S,

Thank you for your recent review and for selecting Novotel Bangkok Fenix Silom as your preferred choice of stay whilst in Bangkok.

We are delighted to see you enjoyed all aspects of your stay at our hotel. In particular the creature comforts & staff service which form the most part of an enjoyable experience, It is also a pleasure to see you appreciated our breakfast buffet which we are continuing to review and rotate our selections to appease all tastebuds.

Thank you once again for your review and we look forward to welcoming you back on your next stay in Bangkok

Safe Travels

Samuel Ashworth
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Berlin, Germany
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 27, 2013

We got an amazing room for a great price on booking.com and just spent our last two nights here. great shuttle service to the skytrain (although it is only a short walk to surasak bts), very friendly staff, especially the concierge was very helpful. I would recommend this hotel for anyone who values clean, modern and spacious rooms for a very fair price! will stay here again! thank you

Room Tip: booking.com!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wenonah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, August 28, 2013
Dear Wenonah,

Thank you for your review and for selecting Novotel Bangkok Fenix Silom as your preferred choice of stay whilst in Bangkok.

We very much appreciate your candid feedback and are delighted you enjoyed all aspects of your stay at our hotel. I will take great pleasure in conveying your credits to our friendly & courteous staff, in particular the concierge team whom went that extra mile to ensure your stay was all the more fulfilling.

Thank you once again for your feedack and we look forward to receiving you again upon your next visit to the city of angels.

Yours Sincerely

Samuel Ashworth
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
84 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed August 27, 2013

Traveled with family and friends and we stayed 2 nights there in 3 rooms on the same floor. The general cleanliness is acceptable and free wifi was provided. The problem is that the room air-con is not cool enough and it took an hour to cool down the room from 31C to 24C so when we came back from outside, we really had to bear the hot temp in the room for almost an hour.

Secondly it seemed that the hotel reception did not really care about us. My shower did not work properly; the diverter was stud and not able to divert water from the top shower to the hand-held shower. The response from the reception was rather negative; they said " it was the intended design". How could this be convincing. I finally fixed it myself. You may wonder there might have been language communication problem. No, we had our local native speaking guide who also speaks our language to talk with the reception. The good point is that the room is equipped with sufficient sockets which can fit 3 square pins, 2 rounds pins and 2 straight pins electric plugs; besides, an USB socket is also provided for charging mobile equipment. In summary I would only give 3 stars to this hotel as the service is not really up to Novotel standard compared with other Novotel hotels I stayed in the past.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hnlchan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, August 28, 2013
Dear hnlchan,

Thank you for your review and for selecting Novotel Bangkok Fenix Silom as your preferred choice of stay whilst in Bangkok.

We very much appreciate your feedback in light of your recent stay with us. However I would like to extend my apologies that we evidently fell below your expectations due to an unexpected room defect & staff mannerisms.

Kindly be rest assured the air condition temperature has since being tended to and is now operating efficiently thanks to your observation, We will also be continuing in our efforts to improve staff communication levels to safeguard improved service mind & guest response situations.

Thank you once again for your review and it is our hope despite thew inconveniences you will provide us with the opportunity to serve you better upon your next visit to the land of smiles.

Yours Sincerely

Samuel Ashworth
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi
Level 5 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 22, 2013

We stayed here for three days Aug 14 - Aug 17.
Room # 1713

Positives:

- New Property
- Amazing front desk staff
- Free wifi at reception
- Nice Lobby
- Fast Lifts
- Nicely decorated rooms
- Nicely priced We paid through Booking com ~ THB 9000
- Sound insulated room
- I requested higher floor and that request was entertained
- 7-Eleven, Star-Bucks 5 mins of walk away
- Close to some indian veg food places
-

Negatives

- Free shuttle has to be scheduled through front desk - it doesn't operate at a fix schedule of every 30 mins - if you don't register you will lose that slot
- Nearest MRT Sala-Daeng is about 1.5 km away. If you are young and can walk - no issue - however if you are with kids or old then it is not possible to walk through crowded streets and with hawkers clogging the side walks
- Taxi can be arranged through front desk - but they operate on fix fare basis - I schedule a taxi through hotel to the airport - he charged me THB 500 (including the tolls). If you get a metered taxi it will be very cheaper - because my flight was in the morning around 7 AM and roads were deserted
- Free shuttle is offered until 6:00 PM - Not Practical at all
- Not close to any Halal Muslim food places (which we were desperately trying to look for).

Room Tip: Request higher floors
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank R0nin1770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, Manager at Novotel Bangkok Fenix Silom, responded to this review, August 23, 2013
Dear ROnin1770,

Thank you for your recent review and for selecting Novotel Bangkok Fenix Silom as your preferred choice of stay whilst in Bangkok.

We very much appreciate your constructive review in relation to your experience with us. I will take great pleasure in sharing your positive remarks with the team, in particular the friendly & courteous service and centralized location. Which positions our hotel as a preferable option above other hotels in the vicinity, with fantastic access to local restaurants/bars & sightseeing hotspots.

To summarize the negatives transportation can often deem to be a hindrance due to mass traffic congestion Bangkok is synonymously renowned for. Inspite our hotel offering free shuttle service, during high season this can lead to increased demand therefore prior reservation is recommended. They are ample Vegetarian restaurants available amidst the Sala Daeng area, please kindly enquire to our concierge team upon your next visit whom will be happy to provide some suggestions.

Thank you once again for your review and we look forward to receiving you again upon your next visit to the land of smiles.

Yours Sincerely

Samuel Ashworth
On behalf of the General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Fenix Silom

Property: Novotel Bangkok Fenix Silom
Address: 320 Silom Road, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#77 Luxury Hotel in Bangkok
#116 Business Hotel in Bangkok
#148 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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