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“Executive rooms are worth the extra”

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Novotel Bangkok Fenix Silom
Ranked #109 of 858 Hotels in Bangkok
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
171 reviews
126 hotel reviews
common_n_hotel_reviews_1bd8 303 helpful votes
“Executive rooms are worth the extra”
Reviewed February 12, 2013 via mobile

I didn't agonise too much about booking an executive room for four nights over Chinese New Year. The rate difference was not that great and it included both breakfast and the mini-bar as well as things like wifi throughout the hotel.

So I checked in at midnight and got a room on 20th floor with a view of Bangkok. Facing the wrong way to be an interesting view of anything but the motorway but a view nonetheless.

Room is surprisingly small but fitted with quality furnishings and has everything you want including international plug sockets, espresso machine, iPhone dock and the all-important minibar. It was warm. I mean, actually warm and not even slightly cool.

I asked reception if this could be fixed and when I returned it was getting slightly below room temperature but it never actually felt cold.

It was also not refreshed every day. The water was replaced but not the beer and I wasn't sure if the bottles of branded spirits were included or not (can the manager confirm this?). I had to ask twice one day for some more beer when it wasn't replaced and neither was the chocolate. That's one way of ensuring guests don't get their full value from the included minibar.

No matter. Breakfast in the cafe was fine with an egg station that livened things up. Two days I chose room service breakfast which arrived on time to the minute and was a lot better than battling the crowds downstairs.

Have to mention the speedy lifts. There are two lifts but even from the 20th floor I never had to wait long. I noticed this for some reason.

Location is great. It is about 15 minutes walk to the fun end of Silom and about ten minutes to the main pier for boat buses to the main attractions or Riverside at night. So great location. Staff all were friendly.

So I wouldn't hesitate to stay here again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Mumbai
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 7, 2013

The hotel is well located and the best landmark is the Holiday Inn opposite it at some distance. The rooms are good and clean.

On the negative side the staff have very poor english skills and you need to confirm back every word. They goofed up on a cake for us ordered by our office back home and when the air conditioning was not operating properly, the technician just did some cursory settings with no improvement until a not so very polite insistent request was made, then a more experienced and effective technician was sent!

But still great place and real value for money place!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2010Dissapointed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Level Contributor
134 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed February 5, 2013

Hotel is well located for most things you might want to do in Bangkok, but it was probably built before the motorway next door came around. Pool area needs an urgent upgrade (some expansion would not harm the total impression) and it needs some soundproofing as the motorway is way too present.
Business centre next to the pool area was a pleasant surprise. Relaxing atmosphere and attentive service.
Rooms are not huge at this hotel, but once you get over that, functional and comfortable for the price. Choose top floor rooms for better views.
Check-out procedure... not impressed. Our bill was converted into card issuers currency without asking and at a rate that was far from favourable for us. This so called service is certainly not designed to benefit the card holder. Honest business practice would be offering the choice, but leaving the final decision with the customer, this was not the case here. The hotel management has a job to do in instructing their front desk staff since the hotel has chosen to offer this service of very dubious nature.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PINELights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lillestrom, Norway
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 30, 2013

Nice staff and clean room. Staff on lounge is excellent as always! Love this hotel. Always stays here when Im in Bangkok.
Great location and walking distance to the BTS station Surasak.
Im traveling to Bangkok alot and havent been so saticfied as at Novotel Fenix Silom. Always warm welcome and bright smile from the staff.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neethedee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludhiana, India
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 29, 2013

Located in a quite and peaceful area, this is a modern and contemporary hotel for those who want to stay away from the hustle and bustle of the city. But if you want to be near to the main attractions, malls and the nightlife area, then this hotel is not for you. Its otherwise a great and comfortable hotel to stay in, definitely value for money with the spacious rooms and the amenities on offer, and of course, a delicious spread of breakfast. A BTS station is located quite nearby, which definitely adds on to the allure for the people who are environmental -friendly and prefer to use public transport.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mapfarer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Fenix Silom

Property: Novotel Bangkok Fenix Silom
Address: 320 Silom Road,Bangrak | Suriyawong, Bangrak Bangkok, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#98 Luxury Hotel in Bangkok
#116 Business Hotel in Bangkok
#148 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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