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“Clean Modern”

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Novotel Bangkok Fenix Silom
Ranked #118 of 852 Hotels in Bangkok
Certificate of Excellence
Melbourne, Australia
Level Contributor
53 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Clean Modern”
4 of 5 bubbles Reviewed October 28, 2012

I recently stayed here for a couple of nights on a Bangkok stopover and found it it a pleasant comfortable stay. The staff were friendly, the room well looked after and clean, the room is medium sized, not big, but definitely not with a crowded feel like some city hotels. The buffet breakfast was well stocked with various styles of western and Asian food available.

The hotel is about a 15-20 minute walk (or 5 min tuk tuk) from the Sala Daeng train station, Silom MRT, and Silom markets and so makes an easy base to get about from.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank landersonic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,369 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (235)
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Bengaluru, India
Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed October 28, 2012

As we booked our all the tours from India itself so we got picked up from Airport by the coach from our travel agency. The room and bath area had a glass partition in between which gave a grandeur look. The room had all the amenities in proper place. It gave a good view of the city from its window . Staff was well behaved and polite, of helping nature. The only shortcoming I found was its short of VEGETARIAN CUISINES due to that we couldn't enjoy any lunch/ dinner there. On the whole it was a nice experience of our stay.

Room Tip: 8-17 are guest rooms' floors and 18-20 are executive rooms.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rashmi186
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Krabi Town, Thailand
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed October 23, 2012

Check in and out was okay.
The elevators hhmmm. There is only two elevators. Cant remember number of rooms or floors, but one thing is sure and that is it always took 3-5 min. Before you could board the elevator. Just to slow in a new building in bkk.
The rooms are like every other novotel rooms. Not very attractive. There is not all the extras in the room that other 4 stars hotels in bkk have (slippers,bahtrope etc). The BF is also soso. You have to pick up your coffee your self, but then you dont have to wait on it. The selection of food is not great and many items go again day after day.
The location is close to the expressway but a good distance from the bts skytrain, but they provide transfer to the bts. So if your are not in the jewelry trading (center for jewelry trading in thailand around the hotel) the location is not good. The price will be around 2000 baht a night and thats not to bad but you can find better deals in the same area.
There is just to many small things that should have been better, when they call them self a 4 star hotel, compared with other 4 star bkk hotels. But maybe Novotels are gonna be accors new lowcost flagship chain. Novotel, ibis, etap, formula.....
By the way no free WIFI. Wunder when accor hotels stops making 5-10 years IT supply deals. Everybody else is giving the wifi free but they are locked by and old deal with I think it is Orange Telecom.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tarochili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, October 29, 2012
Dear Reviewer,

Thank you for sharing your experience of your stay in June at Novotel Bangkok Fenix Silom.

Please accept our apologies for our hotel not meeting your expectations at that time. At Novotel Bangkok Fenix Silom we strive ensure our guests enjoy a great value and comfortable stay at Novotel and a memorable visit to Bangkok. We will visit some of the matters you have highlighted and take some urgent steps to improve these areas where possible.

I do hope we have an opportunity to welcome you back to Novotel Bangkok Fenix Silom once again in the future so you can see first hand the many improvements we have made and will continue to make going forward.

Thank you again and best wishes,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed October 23, 2012

This hotel is next to the highway, which is very convenient to reach by taxi.

The set-up of this hotel came across as more of a business hotel, as can be seen from the simple lobby and counter, with a small lounge by the side. The size of the room further confirm my impression of a business hotel - relatively small size, and the absence of basic items like room slippers, toothbrush, moisturizer.

The room and hotel overall is very clean, with polite and helpful staff. However, the cleaning crew does not seem to embrace the eco-friendly initiatives of the hotel. We left our towels hanging, instead of leaving on the floor (an indication of the need to change), but they still change it for us everyday.

The pillows are too soft and thin for our comfort, but we were too tired to check with room service if they could provide thicker or harder pillows. Even though my partner used 2 pillows, it doesn't help.

The choice of cable TV programmes are also rather boring, not even HBO was available.

But what I am rather disappointed is the absence of Wifi for hotel guest; more so when it is a business hotel (I assume). Even though it is not too expensive (THB100 for 30mins, THB150 for 1hour, and THB400 for 24 hours), I would think that the hotel should provide free for us, given that free Wifi is also available in back-packers hostel just minutes away from our hotel, and in many cafes in Bangkok.

The buffet breakfast is the same everyday, except for some minor change, which makes it rather boring after 2 days. And although they provide a flask of coffee or tea (according to your preference) for your table, it isn't hot enough, just slight warm. And the irony is that there is a coffee machine which you can choose from coffee, cappuccino, etc; and it's hot!

The hotel is around 10 mins away from the BTS Surasak station, so it is still easy to travel around. They do provide a free shuttle service to the BTS Sala Daeng station, but I find that the timing are abit short (from 8am to 6pm), and you have to book in advance.

If you are looking to visit the Sirocco Sky Bar, it is just 5 mins walk from this hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WMLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed October 20, 2012

I used to stay at other Novotel hotel. In my impression, the hotel is good. But this time expeirences was quite disappointing. The hotel is quite smaill, the room is very small with a lower ceiling, the lobby is small, the swimming pool is small. Speaking of the breakfast, the price is about 550 THB, more expensive than than the other Novotel, but there are few choices. As to drinks, there are three kind including ice water, there is cold milk. There are three kinds of bread, four kinds of fruit, water melon, pine apple, I paid 400 THB for 'Free Wifi". But the server had problem so that I could not use it half of the time. However, the hotel did not deduct it from the total amount in my bill as they promised. There is two pc available in the lobby. But it was alwayed occupied. The room is very samll and poorly equipped. There are only shampool and shower gel, soap and toothbrush, There were not slippers. When I aksed the hotel, they said the hotel did not provide slipper to guest. It was not expected. But however, the housekeeping sent my slippers. I had more experiences at this hotel. I don't want to list them one by one. In short, the impression is not good.
In short, the facility is poor compared to the Novotel I've ever stayed. Talking aobut staff, some of them were helpful if a guest asked about the way to somewhere. The hotel is more like a hostel instead of a nice hotel of Novotel brand.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Y C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Fenix Silom

Property: Novotel Bangkok Fenix Silom
Address: 320 Silom Road,Bangrak | Suriyawong, Bangrak Bangkok, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#105 Luxury Hotel in Bangkok
#116 Business Hotel in Bangkok
#148 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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