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“good value” 4 of 5 bubbles
Review of Novotel Bangkok Fenix Silom

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Novotel Bangkok Fenix Silom
Ranked #122 of 849 Hotels in Bangkok
Certificate of Excellence
australia
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“good value”
4 of 5 bubbles Reviewed March 18, 2012

Got a very good deal for this hotel about 50% off which made it fantastic value for what seemed to be a recently renovated hotel. Bit of issue in the bathroom as water goes everywhere. Not overly big rooms but nicely done. Some distance (15min walk) from the action end of Silom road (there is a shuttle to BTS) but convenient for Riverside at a fraction of the price of a Riverside hotel. Nice pool for when it all gets too hot.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kbuckle3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, March 25, 2012
Dear Valued Guest,

Thank you for your comments.

It was good to see you appreciated the very good value and the hotel location and faciilities.

We do have a few rooms with the sink level problems, and we are endeavoring to have them adjusted.

I appreciate you giving me your feedback and we hope we may see you again in the future.

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,302 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Adelaide
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 16, 2012

Friendly and helpful staff. Good location , room is clean and well equipped. Good value for money. Will definitely come back again

  • Stayed March 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravellerSA12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, March 25, 2012
Dear Valued Guest,

Thank you for your comments.

I am glad you enjoyed the hotel facilities, service and location!,

We look forward to seeing you again in the future.

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broome, Australia
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 3, 2012

I stayed at Novotel Silom because I needed to be in this area, the hotel I usually stay at was full, this is a good alternative, except for the fact that there is no wifi in your room unless you pay for it, and it's expensive which is crazy as wifi is so cheap in Thailand. There are two computers for use downstairs, which is fine if they are not being used. The room itself was fine, clean, had everything needed for a few nights stay and the staff were efficient.
Had a massage downstairs and it was very good, why go elsewhere when it's so close, price similar to others in the area.

  • Stayed February 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank broomekim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, March 20, 2012
Dear Valued Guest,

Thank you for your comments, and I am glad you enjoyed the hotel.

We have a contract with the provider for WI-FI and it costs about 25% of the room rate, so we are trying to address that to be able to provide the service at minimal price or FREE!

In the meantime we have our Premier package which for an extra B 800 ++ gives you acces to the Premier Lounge, providing free Wi-FI plus access to all the facilities including evening cocktails and drinks.

You will notice that many of the guest comments on Trip Advisor recommend for a little extra to stay in the Premier Lounge, as it is good value.

Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 1, 2012

Room not comfortable, with only few furnitures and decoration. Little bathroom amenities, air condition noisy, even if on the lowest stand. No good sleep comfort, due to the beds and pillows.
Service in this hotel is NON EXISTING. In the food and beverage outlets hardly any staff around, and if they are there, you are lucky to get their attention. Breakfast dissapointed. This hotel is managed by Accor, so at least you would expect fresh bread for breakfast ! Well forget it, all breads where at least one day old. Location of this hotel is good, as it is still new it is clean and everything still works.Good for a one night stay only, due to lack of comfort and service.

  • Stayed February 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank orinocoflown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, March 20, 2012
Dear Valued Guest,

Thank you for your comments.

It seems nothing went right for you during your stay, which totally surprises me and goes against 95% of the other guests comments.

However, every experience is a personal one, and I will certainly take note of your comments, and hopefully solve some of the areas of concern you mentioned.

Thankyou

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed February 28, 2012

Thanks to the breakfast we were satisfied. The rooms are a bit small compared to what you can get elsewhere in Bangkok for a similar price and our A/C was a bit weak. Also, the pool was a big disappointment...way too small. The location is good - near BTS stations - and the hotel offers a free shuttle to Silom metro/Sala Deng BTS station, which is convenient.

It is an ok hotel but compared to what's available around Bangkok, it's a good thing they have a great breakfast on offer!

  • Stayed February 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Angela987654321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, March 13, 2012
Dear Valued Guest.

Thank you for your comments.

The rooms are considered by some to be compact, but the design and layout especially with the conectivity facilities, make them an ideal choice for short stay accommodation.

Breakfast is such an imporatnt component of the hotel stay, and I am glad you enjoyed it.

Kind Regards.

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Fenix Silom

Property: Novotel Bangkok Fenix Silom
Address: 320 Silom Road,Bangrak | Suriyawong, Bangrak Bangkok, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#106 Luxury Hotel in Bangkok
#117 Business Hotel in Bangkok
#149 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
Reservation Options:
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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