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“Overexpectation”

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Novotel Bangkok Fenix Silom
Ranked #82 of 879 Hotels in Bangkok
Certificate of Excellence
Reviewed February 20, 2012

Overall was excellent, we will be soonest! The front desk staff was great, night manager. He had helped us to rebook, since we reserved the room with wrong date, and we nearly arrived. The breakfast was value of money, equipvalent to some five star hotel.

  • Stayed: December 2011, traveled with family
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1  Thank Anny238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded March 4, 2012

Dear Valued Guest,

Thank you for your comments.

I am glad you enjoyed the hotel and I was pleased to see that the staff gave you the necassary assistance.

Kind Regards,

Robert Atlee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,746)
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1,659 - 1,665 of 2,746 reviews

Reviewed February 17, 2012

Stayed 4 nights. Upgraded to suite on 16th floor. Everything was perfect, the room, gym, breakfast, and most of all the Premier Lounge on the 7th floor. The 2 ladies were fantastic, remembering the preferred drinks of guests just after 1 day, and always offering more drinks, food, and checking if everything was ok.

They really make a big difference to the overall staty experience. The management should reward them for their hard work.

  • Stayed: February 2012
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2  Thank travelbugsgp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded March 2, 2012

Dear Valued Guest,

Thank you for your comments.

It was great to see rhat you enjoyed the hotel facilities.

Hope to see you again in the future.

Kind Regards,

Robert Atlee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2012

We stayed here for 5 days and our room was excellent. Beautiful views of Bangkok. Close location to the markets, shuttle bus to the MRT or BTS and markets along the streets. The breakfast was nice except for the fruit. Go out to the streets and the fruit is much nicer and a better selection for a few baht. The rooms were spotless but when we got room service they struggled to get our order right but what we received was fresh and delicious. The street food near the hotel is delicious and definitely worth investigating. The front desk staff are very helpful. The massage parlour at the entrance of the hotel gives the best Thai massage and is worth the rate. The concierge I spoke to twice struggled to understand English over the phone; however in person was very helpful. The pool area is also excellent with a decent gym if you feel inclined (I didn't).

  • Stayed: February 2012, traveled as a couple
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3  Thank Clarissa1461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 15, 2012

Dear Valued Guest,

Your comments are very much appreciated.

I am pleased you enjoyed the hotel and the facilities, and will look into those areas of concern that you highlighted.

Thank you!

Kind Regards,

Robert Atlee

Kind Regards

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Reviewed February 9, 2012

They upgraded me to the suite.This is a very luxury and comfortable room for me.I enjoyed my daily breakfast there also.I had Chinese poriddge as my breakfast every morning during my stay and the Chinese porridge absolutely delicious.
This hotel perfectly located in the city centre.Only short walk then we can find the local foods and also 7-11 there.This hotel also pretty close to some tourit attractions like Chao Phraya river and etc.


  • Stayed: February 2012, traveled on business
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2  Thank Brian-kenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 15, 2012

Dear Valued Guest,

Thank you for your comments.

We get a lot of comments about our suites, and they are really great value especially as they give you access to the Premier Lounge.

Many people are seeing the value of paying only a little more for the facility, so I appreciate you highlighting your experience.

Hope to see you again.

Kind Regards,

Robert Atlee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Accor traveler
Bangkok, Thailand
25
Reviewed February 8, 2012

  • Stayed: February 2012, traveled on business
    • Value
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3  Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 15, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 7, 2012

I booked our stay here on Priceline about a week prior to the trip. It seemed to be the most reasonably priced hotel in the area...and it had a gym and pool. While the gym was small, there was plenty of room, as there were never more than two persons in there at one time. The staff there were the most friendly and professional that I have ever dealt with - and I've been to Bangkok at least ten times. If the language barrier is a concern, fear not...their English was better than most native speakers I know. You will find awesome food, cheap (price as well as quality) souvenirs, and attractions close by. The drinks inside are pricey...just buy them elsewhere. Overall, I'd say this hotel is awesome!

  • Stayed: February 2012
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2  Thank ltdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 14, 2012

Dear Valued Guest,

We appreciate you taking the time to make comments about the hotel.

Many of our staff have great command of the English language which is very much appreciated by our guests, and that combined with their natural ability to smile and assist is one of our greatest assets.

Better to buy the drinks from the hotel because they are reasonably priced and this increases the service charge, which is a reward for their efforts and provides additional incentive for them.

Hope to see you again in the future.

Kind Regards,

Robert Atlee

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Reviewed February 5, 2012

  • Stayed: January 2012, traveled solo
    • Value
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Thank ExperienceFooty
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this reviewResponded February 14, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Bangkok Fenix Silom

Address: 320 Silom Road, Bangrak, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#74 Luxury Hotel in Bangkok
#116 Business Hotel in Bangkok
#148 Romantic Hotel in Bangkok
Price Range: $59 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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