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“Modern and clean but location could be better” 4 of 5 bubbles
Review of Novotel Bangkok Fenix Silom

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Novotel Bangkok Fenix Silom
Ranked #122 of 849 Hotels in Bangkok
Certificate of Excellence
Jerrabomberra
Level Contributor
413 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
“Modern and clean but location could be better”
4 of 5 bubbles Reviewed January 11, 2012

At the wrong end of Silom Road from the Patphong area (which could be a positive to some), a15 to 20 minute walk to river ferries and a 15 minute walk to the sky train, we found that the location could be better. It's reasonably near to the Australian and some other embassies though.
The place is very modern (with a good bathroom and generous shower area) but the general room space was tight for its price. We had to get a second room for our 16 year old but, as a family option, that was at 50% of ours. Aircon and TV were at Novatel standard. The room was also very quiet although facing the street.
Although we often use Novatel when travelling, we'd try another one in Bangkok next time - if we went Novatel there.

  • Stayed December 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RobandMaryJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, January 16, 2012
Dear Valued Guest,

Thank you for your comments.

You are exactly right with location because Bangkok offers that option for either Sukhumvit or Silom areas, which basically provides specifically what the guests are looking for during their stay.

We have quite a few Novotels in Bangkok so you are spoilt for choice in your preferred location.

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,302 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Sichon, Thailand
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed January 11, 2012

My first visit to stay this hotel. I travel by BTS skytrain and have to walk around 500 meters from Surasak station. The welcome drink served as a complimentary drink from lobby bar which is simply sweet water. The internet is free only 20 minutes per guest. The room is just a standard form of Novotel. The swimming pool is quite small for only 3-4 people to swim. There is a service transfer to BTS skytrain by booking at concierge.

  • Stayed January 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ake_Sichon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, January 20, 2012
Dear Valued Guest,

Thank you for your comments.

Obviously the hotel did not meet all your requirements, but I noticed from the ratings it was acceptable.

Location can be a positive for some and negative for others, so thank you for advising us about your experience.

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
thailand
Level Contributor
65 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed January 10, 2012

I can’t fault this place. I have a lot of faith in the Accor brand and I have their card. This hotel fits between the Sofitel and the Ibiz almost to a fault. Even the quality of the breakfasts fits right in the middle of Ibis/Sofitel. I booked on the executive floor as it was almost silly not to for the price offered. It was no mistake. The rate included breakfast and also cocktails and canapés in the early evening. The reception on that floor on arrival was almost over the top with attention and the evening cocktails and canapés were excellent. Bangkok hotels must be the best in the world for value and service and the Accor Silom is no exception. Remember though that this is a semi budget hotel. It is brand new, but the rooms are not huge. Just big enough, but they contain everything you’ll need for a short stay in Bangkok.
The area isn‘t greatly convenient for the sky train. However, a short walk away is the bus stop and most numbers will go to the Sala Deng sky train station. If you go to the airport by train, it’ll take a lot longer than by taxi. For peak time travel though, try to avoid using taxis in this area of Bangkok as the traffic is terrible. Far better to use the sky train and walk or bus the rest of the way. If you want real convenience for travelling around Bangkok, this area is not really all that great. Sukkumvit is better, but that area is very sleazy compared with Silom.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ianthailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, January 20, 2012
Dear Valued Guest,

Thank you for going to so much trouble to share your experience of staying in the hotel.

It is very rewarding to the Management and staff when guests enjoy the facilities and services, and we appreciate you letting us know.

Hope to see you again!

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed January 9, 2012

We stayed here as a group of four couples all arriving at different times. The early arrivals were allowed to check in early which was great. Our stay was for three nights. The rooms are nice and clean. The concierge was very organised and very helpful and gave us good ideas on where to go and helped us with the planning of our river trip. The hotel will organise transport to and from the hotel which is much easier than haggling with taxi drivers. Definitely recommend staying at this hotel. It is very central and most places are within walking distance and the train services are nearby.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LynetteB2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, January 20, 2012
Dear Valued Guest!

Always nice to hear that a group of fellow "Aussies", enjoyed the hotels facilities and services..

We appreciate you going to the trouble of sharing your experience, and we thank you for your kind words.

Hope to see you again in the future.

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
7 reviews
4 of 5 bubbles Reviewed January 8, 2012

The building was remodeled when Novotel took over so the hotel has a 'new' feel to it. The bed also felt new and was very comfortable. Stayed there a week. Overall very satisfied with my stay there.

  • Stayed December 2011, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank lafirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, January 9, 2012
Dear Valued Guest,

Thank you for your comments.

I am glad you enjoyed the hotel and the comfort of the bed, which is an integral part of staying in any property or destination.

Hope to see you agian in the future.

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 bubbles Reviewed January 7, 2012

Clean & not expensive but swimming pool too small & no free internet in the room.
Clean & not expensive but swimming pool too small & no free internet in the room.
Clean & not expensive but swimming pool too small & no free internet in the room.

  • Stayed January 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 bubbles Reviewed January 3, 2012

We stayed 4 nights in this funky,modern hotel, in an Executive Club room, which was large and very comfortable. The Executive Club lounge was great for snacks and drinks during the day - and 'happy' hour each evening with free drinks and canapes.The buffet breakfast was very good,both western and Asian food with an egg cooking station .The staff were excellent- friendly and curteous, and the hotel provided a free hourly shuttle to a nearby BTS skytrain. Central pier was a short tuk tuk or taxi ride,and lovely boat ride to all attractions.
A couple of negatives- the pool area is very small, so not good for relaxing -also the location is not very close to eating areas,or Skytrain - things to consider in the hot weather.

Room Tip: Select an Executive club room with buffet breakfast
See more room tips
  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bubajane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, January 9, 2012
Dear Valued Guest.

Your comments are very much appreciated.

I am glad you enjoyed the hotel, and while the BTS is only 500 metres away, we do have the hourly shuttle service for the convenience of our guests.

Hope to see you again in the future.

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Fenix Silom

Property: Novotel Bangkok Fenix Silom
Address: 320 Silom Road,Bangrak | Suriyawong, Bangrak Bangkok, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#106 Luxury Hotel in Bangkok
#117 Business Hotel in Bangkok
#149 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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