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“Clean and new”

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Novotel Bangkok Fenix Silom
Ranked #86 of 866 Hotels in Bangkok
Certificate of Excellence
Los Angeles, California
Level 2 Contributor
7 reviews
“Clean and new”
Reviewed January 8, 2012

The building was remodeled when Novotel took over so the hotel has a 'new' feel to it. The bed also felt new and was very comfortable. Stayed there a week. Overall very satisfied with my stay there.

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lafirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, January 9, 2012
Dear Valued Guest,

Thank you for your comments.

I am glad you enjoyed the hotel and the comfort of the bed, which is an integral part of staying in any property or destination.

Hope to see you agian in the future.

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,660 reviews from our community

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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (251)
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English first
A TripAdvisor Member
Reviewed January 7, 2012

Clean & not expensive but swimming pool too small & no free internet in the room.
Clean & not expensive but swimming pool too small & no free internet in the room.
Clean & not expensive but swimming pool too small & no free internet in the room.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Level 4 Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed January 3, 2012

We stayed 4 nights in this funky,modern hotel, in an Executive Club room, which was large and very comfortable. The Executive Club lounge was great for snacks and drinks during the day - and 'happy' hour each evening with free drinks and canapes.The buffet breakfast was very good,both western and Asian food with an egg cooking station .The staff were excellent- friendly and curteous, and the hotel provided a free hourly shuttle to a nearby BTS skytrain. Central pier was a short tuk tuk or taxi ride,and lovely boat ride to all attractions.
A couple of negatives- the pool area is very small, so not good for relaxing -also the location is not very close to eating areas,or Skytrain - things to consider in the hot weather.

Room Tip: Select an Executive club room with buffet breakfast
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bubajane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, January 9, 2012
Dear Valued Guest.

Your comments are very much appreciated.

I am glad you enjoyed the hotel, and while the BTS is only 500 metres away, we do have the hourly shuttle service for the convenience of our guests.

Hope to see you again in the future.

Kind Regards,

Robert Atlee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 29, 2011

The only real downside to it is that it doesn't have much personality and had a leaky loo. Otherwise - very well priced, really nice staff, clean, pretty well located, really well appointed room.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zhivkod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, January 9, 2012
Dear Valued Guest,

Never heard any body call us "unflashy" before but probably a good thing to remember!!

Glad to see you were happy with all the other aspects of your stay, and hope to see you again in the future.

Kind Regards,

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 14, 2011

i enjoy my stay at the hotel . Staff is courteous and very pleasant.

the only differcult is most taxi must make one big round to reach the front lobby.which cost us.

Cleanliness of the room is very excellent. The amenities also goodt

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, December 16, 2011
Dear Valued Guest,

Thank you for your comments.

The road system does have some restrictions, due mainly to the configuration and the traffic flow adjacent to the airport expressway.

I understand that a U turn facility 100 meters from the hotel is being considered, so that will assist greatly and solve any problems.

Glad you enjoyed the hotel, and we hope to see you again in the future.

Kind Regards,

Robert Atlee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 14, 2011

overall service level was average. rooms were quite small, and air-conditioner did not work well. executive rooms were on 19th and 20th floors, but executive lounge was located on the 7th floor. quite inconvenient...

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, December 16, 2011
Dear Valued Guest,

Thank you for your comments regarding your recent stay in the hotel.

The original layout of the hotel had the space on the 7th floor, which also provided the area for the swimming pool, so it was technically better to combine all the facilities together.

Rooms start on the 8th floor, but the expectation of an Executive / Premier floor is high in the building, so a little inconvenient for you.

Kind Regards,

Robert Atlee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level 5 Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 11, 2011

It’s hard to find fault with this hotel. I booked 2 rooms on the executive floor and one of the rooms was upgraded to a suite room. Both rooms were excellent and without fault. The housekeeping staff also went out of their way to make us feel comfortable.

The pre-dinner canapé and drinks are a bonus if staying on the executive levels s as is the executive check-in service. The young lady in charge of the executive floor was truly wonderful. Nothing being too much trouble for her.

The hotel is approximately a 30 minute walk to Patpong and the MRT/BTS train services. However, a taxi will cost 50 baht (US $1.75) if you so desire (Trust me .. when its 35 degrees Celsius and humidity at 80 percent you will take the taxi). The hotel also has a free hourly shuttle bus that runs between the MRT/BTS at Patpong making transportation very easy. The concierge will advise you of things to do and organise the hotel bus to take you there as they did with us. Once again, excellent service.

The breakfast was very good with a wide selection of both Asian and Western cuisine. Eggs and omelettes are cooked fresh to your liking in front of you and the staff are very friendly. The pool although small was spotless and clean as was the gym when I strolled past it (To afraid to go in there).

I congratulate the management of this hotel in the training of their staff. I have booked this hotel for a further 3 stays in December and January. It was simply that good.

I would give this hotel 5 stars.

Room Tip: Stay on the executive floors. it is worth the little extra.
See more room tips
  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoldCoastTezza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelSilom, General Manager at Novotel Bangkok Fenix Silom, responded to this review, December 13, 2011
Dear Valued Guest,

Thank you for your comments, or more like a short story.

How great for you to go to so much trouble to tell us about your experience in the hotel, and the staff are really happy about your very positive response.

I can't trace your name, so when you check in again in December or January let the front desk know and I will endeavor to catch up with you to say hello!

Kind Regards

Robert Atlee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bangkok Fenix Silom

Property: Novotel Bangkok Fenix Silom
Address: 320 Silom Road,Bangrak | Suriyawong, Bangrak Bangkok, Bangkok 10500, Thailand
Location: Thailand > Bangkok > Silom
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#78 Luxury Hotel in Bangkok
#116 Business Hotel in Bangkok
#148 Romantic Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Bangkok Fenix Silom 4*
Number of rooms: 216
Official Description (provided by the hotel):
Whether your trip to Bangkok is for business or leisure, Novotel Bangkok Fenix Silom puts you right where you want to be. Ideally located in the heart of Bangkok, Silom is the original cosmopolitan district of Bangkok and remains the city's best blend of old and new. From ancient temples, to corporate headquarters, to the hottest clubs - Silom has it all. Novotel Bangkok Fenix Silom is between two BTS Sky Train stations, Taksin and Surasak. Likewise nearby the hotel is Sathorn Pier where you can catch a Chao Phraya express boat for exploring historical sites such as Rattanakosin Island and the Old City. Along with 216 guest rooms and suites, Novotel Bangkok Fenix Silom offers facilities and amenities including: The SQUARE all-day-dining restaurant, lobby venue STONE Bar, outdoor swimming pool, fitness centre, sauna room, 24-hour room service and free Wi-Fi internet. ... more   less 
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Also Known As:
Novotel Bangkok Fenix Silom Hotel Bangkok

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