This is my 2nd stay in President Palace, staff were not helpful most of the time. We were kind of invisible upon arrival to the hotel, the Frontdesk didn't notice us as there were 2 of them who were attending to a guest, I repeat, a guest. the 2nd Frontdesk Agent only noticed us after a couple of minutes, check-in was slow and a hassle. Hotel seems to be short on staff, English was lacking, they had difficulty understanding simple question and requests.
We were given a smoking room on the 5th floor, near to the elevator and next to service lift, we could hear doors banging, people walking along the corridor and all their communications.
We called the Frontdesk and requested for a late check out art 2pm, she was somehow reluctant but the request was granted though. There were no further instructions about the late check out request, so the next morning I approach the Frontdesk to reconfirm my late check out request just to make sure that everything is in order however the lady at the Frontdesk did not acknowledge me nor my question but instead, she attended another guest who was behind me for check out.
Nevertheless, above all these, hotel location was alright, accessibility is fine, price was okay, hotel was clean, furniture in the room was rather old, we were given a complimentary late check-out and last but not least, we do appreciate some of the assistance we receive from your Guest Services Team or Bellman, not forgetting the Housekeepers and those from Champions Bar & Restaurant too.
***It seems that the feedback I wrote on my first stay was not read or attended too as I encountered the same experience as my first stay.
- Official Description (provided by the hotel):
- Situated in Sukhumvit Soi 11, one of the most happening lanes off the fabled Sukhumvit Road. Restaurants, bars, entertainment, and awesome shopping surround the hotel. BTS Skytrain Nana station is a five-minute walk, so easy to scoot around the city. We have 236 spacious rooms, with Superior, Deluxe, Superior Club and Deluxe Club categories, all with either city or pool views. Families on vacation? The hotel has plenty of connecting rooms and also rooms with all the conveniences needed for the disabled. A private Club Lounge, on Level 16, is for guests who prefer extra perks. Wi-Fi access is provided free in the rooms and the public areas. At leisure, guests can take a relaxing dip in our outdoor swimming pool or work out at the fitness centre. Meeting or social gatherings for up to 80 guests can be easily arranged at our banquet room. ... more less
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