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Reviewed 4 weeks ago

Wonderful service and facility. Staff are pretty friendly, helpful and polite. I love the egg multiple options for the breakfast. We stayed Lancaster for 4 nights, and it’s the best memory in Bangkok, we start miss it when we check out on the counter.

Date of stay: January 2020
Trip type: Traveled with friends
Review collected in partnership with this hotel
Thank ZoeTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin_GM_Lancaster, General Manager at Lancaster Bangkok, responded to this reviewResponded 3 weeks ago

Dear ZoeTraveling,

Thank you for sharing a review of Lancaster Bangkok. I’m pleased to read that you had such a remarkable stay with us and that you liked everything about the hotel especially our egg corner at breakfast. I’m glad we left you with good memories and we'd love to see you back at Lancaster Bangkok on your next visit.

Best wishes,

Martin Hurley
General Manager
Lancaster Bangkok
martin.h@lancasterbangkok.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Location is really good, MRT and ARL just need to Location is great, MRT and ARL just need to walk about 10 mins, it’s convenience to everywhere. The room is very bright and clean, it’s really comfortable. The best service ever! All the staff are really friendly and kind. We really had a wonderful stay here.

Date of stay: January 2020
Trip type: Traveled with friends
Thank Adventure378722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin_GM_Lancaster, General Manager at Lancaster Bangkok, responded to this reviewResponded 3 weeks ago

Dear Adventure378722,

Thank you for your review of Lancaster Bangkok. I’m very happy to read that you liked our great location and your spacious rooms but particularly that you enjoyed the service levels provided by the team. Next time you can enjoy our 24 hour gym and our Viva Jiva spa and we look forward to welcoming you back soon.

Best wishes,

Martin Hurley
General Manager
Lancaster Bangkok
martin.h@lancasterbangkok.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Nice hotel only 5 min walk from mrt(subway) and airportlink. At arrival I was welcomed from the nice staff. Check in with no problem and within 5 min later all luggage was send to room. The room is spacious and clean. Have nice pool area.

Room tip: I was stay in suite you get big room with kitchen and nice bath
Date of stay: January 2020
Trip type: Traveled solo
Review collected in partnership with this hotel
Thank kai822020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin_GM_Lancaster, General Manager at Lancaster Bangkok, responded to this reviewResponded 3 weeks ago

Dear kai822020,

Thank you for your nice review of Lancaster Bangkok. I’m glad to read that our team was able to assist with making your visit to Bangkok this time such a memorable one and that you enjoyed your stay with us. We look forward to welcoming you back soon.

Best wishes,

Martin Hurley
General Manager
Lancaster Bangkok
martin.h@lancasterbangkok.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

One of the best properties I have ever stayed. Very clean and modern rooms.nice breakfast. Geart staff and location. Keep it up the good work. Much enjoyed my stay. Definitely staying again here. Thanks

Date of stay: January 2020
Trip type: Traveled solo
Thank 286amrits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin_GM_Lancaster, General Manager at Lancaster Bangkok, responded to this reviewResponded 3 weeks ago

Dear 286amrits,

Thank you for review and for judging us to be the best hotel you’ve ever stayed. It’s a pleasure to see how much you enjoyed your room and appreciated our large breakfast selections. It seems that we ticked all of your boxes and we hope to see you back at Lancaster Bangkok again soon.

Best wishes,

Martin Hurley
General Manager
Lancaster Bangkok
martin.h@lancasterbangkok.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

My husband and I stayed a week and experienced two different room types, one at club deluxe and another at club suite over the Christmas season.

Pros.

-Transport : a great location. we could easily access to the tube stations nearby by the tuk-tuk service provided. It normally took only 5 minutes. From/to the airport by train was very quick and convenient.
-Facilities : lobby area, bars, swimming pool, sauna and gym, everything was perfect and very well-managed.
-Breakfast : not huge but good vegetarian dishes and delicious.
-Bars : the bar at ground floor served a decent cocktail menu and a decor was impressive. the club lounge was wonderful.
-Housekeeping : moderate, provided a high quality of amenities. a wide selection of pillow menu was great, helpful for a better sleep.
-Concierge : prompt
-Room : a club deluxe was good decent size and furnishing was neat and clean. a club suite split into a living area, a bedroom and two bathrooms. the room was specious and we could see how carefully structured for the homey staying as well as a business trip.
-Club lounge : a wonderful layout of the space and an elegant service.
-Service : the reason we leave this review now. the staff was amazing, so kind and professional.

Cons.

-Noise : When my husband stayed alone at club deluxe, the room was great but noise from outside and the next door were quite considerable. The staff helped to resolve the issue promptly and thank Fongbeer.

Overall.

We used to stay at another hotel in Bangkok before, and the Lancaster was a kind of challenge for us this time, but we would definitely go back to the Lancaster for my next visiting.

We like to thank the Lancaster to give us such a fabulous memory ending 2019. All the staff we met or pass by at the hotel was always nice and kind-cannot find any other words. Pran at the concierge, who made my birthday such a memorable day and gave us warm welcome and farewell, Fongbeer at the concierge and the club lounge, who had a great smile and did his best to help out every single issues and care of us, Lars at the club lounge, who was very friendly-well, we honestly felt a kinda friendship when we left- and welcomed us everyday, and a telephone operator at the room-service, who promptly responded for our questions and needs, we were happy to having your great service and thank you all. We hope to visit you again soon.

정말 멋진 호텔, 친절한 스탭이었습니다.
새로 개장한지 오래되지 않은 곳이라 깨끗하고 편리한 시설이었고, 아담한 수영장, 깨끗한 운동 시설과 사우나 등 정말 좋았어요.
지하철역과 공항 철도와 가까워서 교통 역시 기대 이상으로 편리했습니다. 특히 호텔에서 제공하는 툭툭 서비스는 언제든 바로 이용할 수 있습니다.
아침식사 룸은 규모가 크지 않고, 메뉴도 많지는 않지만, 모든 음식이 맛있는 편이었고 채식 메뉴도 생각 보다 많아서 좋았습니다.
소음이 있다는 리뷰가 많아서 걱정했는데, 첫번째 묵었던 방에서 바깥 소음과 옆방 소음이 새벽까지 계속되어서 리셉션에 리포트했는데, 바로 해결이 되었습니다.
두번째 묵었던 클럽스윗은 완벽히 조용하고 넓고 깨끗함은 물론 가구며 베딩까지 정말 편리하게 되어 있는 훌륭한 방이었습니다.
하우스키핑은 인상적이지 않았습니다. 비치 용품이 떨어져도 보충되지 않아서 따로 몇 번 요청해야 했고, 뭔가 조금 부족한 느낌이었어요.
무엇보다 스탭분들이 열심히 도와주시고, 항상 친절하게 웃으며 맞이해주셔서 좋았습니다. 어느 호텔이라도 기대할 수 있는 바이겠지만, 실제로 그런 호텔이 많지 않더군요. 반면 랑카스터 호텔 직원분들 한 분 한 분 정말 훌륭한 호텔리어들이었습니다. 진심으로 감사드리며 다음에도 방문할 생각입니다.

Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank kkO35CC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin_GM_Lancaster, General Manager at Lancaster Bangkok, responded to this reviewResponded 3 weeks ago

Dear kkO35CC,

Thank you for your lovely and detailed review. I'm pleased to read that you had a remarkable stay at Lancaster Bangkok and enjoyed the service levels of our team members. Khun Pran, Khun Fongbeer, and Khun Lars will be delighted to see that they have been complimented. We do our utmost best to ensure that each guest’s stay with us is unique and special. We look forward to seeing you back at Lancaster Bangkok again soon.

Best wishes,

Martin Hurley
General Manager
Lancaster Bangkok
martin.h@lancasterbangkok.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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