We booked 2 rooms(3 nights) executive deluxe suite promotion. We arrived for check in at 2pm & found out only 1 room available, they promise within an hour the other room should be ready. My friend come back in 2 hours but room is not ready & room ready at 6pm.
Our room didnt get clean on following day which is ok for us because we didnt leave our rooms at noon, but we requested toilet rolls/ shampoo for 3 times on that day.
We asked for late check out at 3pm or at least for 1 room but we had rude & unprofessional answered, i told her that when we booked the condition for late check out is 3pm but she didnt try to compromise with us with told us u have to check out by 1pm.
This my first time & the last time i stay at this hotel
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