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“Value for Money” 4 of 5 bubbles
Review of Citin Pratunam Hotel by Compass Hospitality

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Citin Pratunam Hotel by Compass Hospitality
Ranked #288 of 849 Hotels in Bangkok
Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Value for Money”
4 of 5 bubbles Reviewed May 5, 2014

I have to say this is not my first time with Citin so I do quite like this place.

The location is very strategic ; 5-10 mins walking distance to Pratunam/Platinum Mall and night market right below at night. However, had problems with taxi drivers who wasn't able to find the hotel as it is tucked along a small narrow lane.

Room is generally clean, but not sound proof - had to put up with people walking/talking loudly along the corridor at 4am in the morning. Could be quite disturbing for light sleepers. Other than that, the room is average and at least clean.

I hate the TV channels though - all China based channels and nothing else. If you can't understand Mandarin you will be better off not switching on the TV.

Overall I paid about average $45/night for 2 persons which is quite a steal. Good service from the hotel staff as well. And I miss the luxury of grabbing supper right outside the hotel lobby.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank iceyun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, May 6, 2014
Dear valued guest,

Thank you for staying with us and very nice to know that your accommodation is value for money. About TV channel we provide as satellite system there is more variety but sometime not familiar to guest so please contact our staff for assistant. We hope to get a chance to welcome you back again.

Best regards,

Tatsani PHOSING
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

992 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 1, 2014 via mobile

We booked the hotel for 3 nights stay but we only stay there for 2 nights as the room aircond was under maintenance and the hotel was fully booked!We were totally shock when the receptionist told us that we need to stay in another neighbor hotel but they compensate us with free massage for all 4 of us and they do explain patiently on all our questions for the changing room issue. One thing that really impress me that the bell boy (Kung, if I remember correctly his name)that help us to move our luggage back to Citin was very friendly and responsible because he do asked us whether the luggage are all in place in the room when he saw us later of the day(we went out early in the morning).
Beside,the hotel is very near to all the eateries..we had most of our meals by buying from the stalls.
There are few drawback of the hotel:
1) Very deep inside the road, so not easy to find. You must be able to direct the taxi driver but you can always mentioned nearby to Baiyoke hotel.
2) The toiletries provided was really basic..no face tissue provide just toilet paper.
However,overall services of the hotel was very impressive and we will definitely visit this hotel again in future.

Stayed April 2014, traveled with friends
Helpful?
Thank Wong Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, May 1, 2014
Dear valued guest,

Thank you for kind comment about our staff service. We will share this information to our team and maintain this service for all guests satisfy. Finally, we are looking forward to service you soon.

Best regards,

Tatsani PHOSING
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kulim, Malaysia
1 review
4 of 5 bubbles Reviewed April 30, 2014

It was quite hard to find the hotel on first day reached Bangkok, most taxi drivers don't know where this hotel located...but after you found the hotel, you will find it is at good location, as near to most shopping malls, many food stalls on the street, opposite the hotel got 7-11, the hotel also provides tuk-tuk service to Platinum Fashion Mall and nearest BTS station, Rachathewi, they drop us at the junction, we walk few minutes and cross the road will reach the destination. Ratchaprarop rail link station also just within walking distance from the hotel, this is convenient to us as most time we travel by using BTS, Airport Rail Link, MRT during our trip...although the path to Ratchaprarop station very dark during night and quite dangerous because need to cross train tracks...all the staffs were very friendly and provided good service, helped us carried our luggages during check-in and check-out..helped us call a cab and negotiated reasonable fare for us. The room was clean, comfortable, free wifi in room provided. Overall we do satisfied with this hotel.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank SS Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, May 2, 2014
Dear valued guest,

Thank you for staying with Citin Pratunam Hotel during trip in Bangkok. We are glad to know that facility and service provide is satisfy guest need. And we are expect to treat you someday.

Best regards,

Tatsani PHOSING
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed April 27, 2014

My room is too narrow. And not really bright. I have request that I don't want a darkness room.and too behind.but at the end I not really like my room. And beside my room customer is very noisy at early in the morning. I can't sleep well.But bed,lift,service,information counter,and the staff there,all is very goods. And location very good,and convenient.just the room I not really like...thanks you and ur service.keep it up!

  • Stayed April 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cherrysieu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, May 1, 2014
Dear valued guest,

Thank you for staying and sharing your feedback to us. We will keep up for the good service to all our clients. And we hope to welcome again you in the near future.

Best regards,

Tatsani PHOSING
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 25, 2014

Its quite hard to find the hotel if you didn't know that there is a shortcut by the train tracks @ ratchaprarop station. After taking the lift down from the station, walk along the train tracks until you see a telephone booth that's no longer in use, turn into that alley and walk straight. Citin pratunam main building will be on the left. Becareful of on coming trains. The tracks may look old but it is still in use.

The hotel is located just at the borders of pratunam market so make a few turns and you will find yourself shopping in no time.

Coming out from your hotel and walking straight through petchaburi soi 19 will lead you to the famous wanton noodles.

There's a gym on the 2nd building's eight floor, no applicable fee ^^.

Enjoyed my stay and even had fun at prapadaeng's after-songkran party

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank ShawnTangJiaJun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, April 26, 2014
Dear valued guest,

Thank you for choosing Citin Pratunam Hotel as your choice of accommodation in Bangkok. It is very nice to found that the hotel surrounding and facility are meet your expectation. We also looking forward to service you someday.

Best regards,

Tatsani PHOSING
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 24, 2014

Stayed at Citin from 21-25 April 2014.

Overall:

Service, was good. When i entered into the hotel for the first time no one helped me with my bags.. However, they redeemed themselves throughout the stay. The staff were friendly and gave me good travelling tips & advices.

Room: Very clean, very comfortable & cozy. For the price you are paying, it is worth it.

Location: good, but its in a lane so you'll have to ask the locals with you can't find it

  • Stayed April 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jarrel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, April 26, 2014
Dear valued guest,

Thank you very much for staying with us and we are glad to know that our staff service and room cleanliness are impress you. Besides, we will do repeat training staff to immediately help guest with luggage to make guest more convenient. Lastly, we hope to welcome you again soon.

Best regards,

Tatsani PHOSING
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed April 23, 2014

We have stayed at the Citin Pratunam Hotel at least five times during the recent years. The hotel provided us value-for-money: we liked the location, the service and the decent facilities. We were extremely disappointed, however, when we stayed there from April 16 to April 20. We were given room 1507 where the bathroom is extremely dilapidated: the toilet seat is cracked, the shower door leaks and the soap dish in the shower is falling off. There are no facial tissues anymore - they give you toilet paper instead. There is a general feeling of dirty-ness in the hotel. We found a teaspoon unwashed with some substance from a previous user still encrusting it. If I was not asked to pay up-front for the four night stay upon check in, we probably would have switched to another hotel.

This deterioration is probably the result of cost-cutting measures but they are losing repeat customers as a result. It is as if nobody cares what happens to the hotel anymore.

We are going to stay in another hotel next time we visit Bangkok.

Room Tip: Book a room at another hotel.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Rene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, April 27, 2014
Dear valued guest,

Thank you for supporting us since the past until now. We are happy to heard that the hotel price is value for money in guest perception. Regarding the hotel age almost 6 years and some facility start to be in order. But we not neglect in this issue and do renovation in the relate area one by one room as hotel occupy still running. However, thank you once again for your comment, we will improve immediately and hope to get a chance to welcome you back in the next future to see our improvement.

Best regards,

Tatsani PHOSING
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Citin Pratunam Hotel by Compass Hospitality

Property: Citin Pratunam Hotel by Compass Hospitality
Address: 117 Soi Chunladit | Thung Phayathai, Ratchathewi, Bangkok 10400, Thailand
Location: Thailand > Bangkok
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Airport Transportation
Hotel Style:
#100 Spa Hotel in Bangkok
#176 Business Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — Citin Pratunam Hotel by Compass Hospitality 3*
Number of rooms: 126
Official Description (provided by the hotel):
Nestled in the heart of the city's vibrant Pratunam neighbourhood, Citin Pratunam features 126 studios designed in a modern style. Facilities and services include 24-hour reception and security, WiFi Internet connection, in-room electronic safe, LCD flat screen TV with satellite channels and more. Additional facilities include Citin Cafe which serves vegetarian fusion cuisine, Citin Spa for those tired feet, a sauna and gym. Within walking distance or a short ride by our free tuk-tuk shuttle service are Pratunam Market, Platinum Mall, Pantip Plaza, Central World and more. ... more   less 
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Also Known As:
Citin Pratunam Bangkok
Hotel Citin Pratunam

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