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“Not so good hotel now”

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Citin Pratunam Hotel by Compass Hospitality
Ranked #290 of 866 Hotels in Bangkok
Kuala Lumpur, Malaysia
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Not so good hotel now”
Reviewed April 8, 2014

For the last several years we have been staying at Citin Hotel each time we go to Bangkok, as a convenient place for us to do some shopping at Pratunam. At the beginning, the hotel was clean and the service was good. we were dissapointed last week when we stayed at Ciin Pratunam. The place no longer appeals to us as a hotel as the TV business seems to have taken over. A new TV business centre has now been created at the expense of the breakfast room in Building 2 and it was dirty, full of junks (which doesn't fit into a hotel appearance). Motor cycles and scooters were allowed to park right at the entrance, obstructing the passage to the hotel. There was no porter at the entrance of the building. In the past there was always somebody at the door to whom we can ask for assistance. Now there is a phone instead. The TV channels were full of Indian stations. As the whole the hotel seems to have lost its atmosphere it had about a year ago when we stayed over there.

Room Tip: Building 1 seems to have better service than Building 2
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kim775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, April 10, 2014
Dear valued guest,

First of all, we would like to thank you for supporting us since the past until now.

Regarding the comment about TV shop which located at hotel building and break out the image, even we cannot do the change but we will strictly focus on cleanliness and parking control.

And normally we always assign porter to stand by in each building. However, as your mentioned, we will brief staff concern again to keep the standard of service.

For the TV channel, there are more variety than before as we change the system from cable TV to be satellite TV. But the system quite not familiar to guest so please feel free to call our staff assistant.

Once again, thank you for your feedback. This is very important for us to improve the service. We hope to get a chance to welcome you back and see our improvement in the near future.

Best regards,

Tatsani PHOSING
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
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English first
Level 3 Contributor
8 reviews
7 hotel reviews
Reviewed March 28, 2014 via mobile

This is my first tried in Bangkok after a few considering & research just to avoid it ended up with some dodgy hotel.Citin was highly recommended by some friends and we decided to give it a go.It was disappointment at the beginning as the hotel building is not as grand as others & the room is rather small compare to the photos. However, it has been overcome when the days goes by.We've been assigned into the second building which directly connected to the SPA & Massage on the top floor, surprisingly facilitate with gym & sauna.The room then was comfy for 2 & safe to keep our belonging.The staff are all helpful and attentive enough.It was once I went down require for an additional key card but was told key card not available until the next day. Unexpectedly the bellman deliver it later on into our room when we required for assistance for the weak TV signal, which I thought the receptionist should have forgotten & expect me to pick it up over the counter the next day as informed.Ohya...TV channel should improve.Hotel is centralised located to the night market and shopping area, as well as convenient store & plenty of massage centers for your choice.The hotel are ready with it's own tuk tuk, taxi are available right in front of the hotel.I would say it is well worth paid for for a budget & quality trip.

Stayed March 2014, traveled as a couple
Helpful?
Thank Evelyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, March 30, 2014
Dear valued guest,

We are extremely happy to know that our product and service are worth to your trip. And thank you for choosing Citin Pratunam Hotel to be your choice. We will maintain such standard of staff service for all our guests. Finally, we are looking forward to welcome you again soon.

Best regards,

Tatsani PHOSING (Ms.)
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 24, 2014

Hi , is my first Time staying at Citin Pratunam For 5 days (last week) Very Good Location Hotel saff are very friendly ENGLISH not a problem.any Q u ask they are very helpful to ans.The room is very Clean Outside this hotel street is clean,street Foods are very good Nearby Pratunam Maket are OPEN at 5am . After go cheap cheap Shopping CAN take cheap cheap Breakfast back to citin hotel take a rest shiok !!! location of shopping malls are nearby this hotel (walking distance)Free tu tu to nearby BTS and shopping malls every half hour from this hotel.make me feel very comforable < I love citin hotel > ^`^everythings at there are cheap cheap . I will come back to this citin Pratunam N stay again n again hahaha ....
# (use the backlane to Citin )
Location of Citin Pratunam Hotel IS very easy to find . From Suvarnabhumi Airport to citin Pratunam Hotel just TAKE skytrain to (Ratchaparok Station ) 40 baht per person Only 20 mins Come out the station TURN Right follow the train track toward to behind (BAIYOKE sky hotel) AFTER BAIYOKE sky hotel . turn left to small lane to CITIN Pratunam hotel ONLY 5 mins .
I love CITIN ! ! !

Room Tip: just walk out the street n take Meter Taxi cheap cheap . ;)
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank xseb5555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, March 24, 2014
Dear valued guest,

Thank you very much for all kind comment about us and sharing the necessary information to other reader. We will distribute this wonderful feedback to hotel staffs. It is nice to know that the provided service is reach your expectation. Citin Pratunam hotel will waiting for your next trip in the near future.

Best regards,

Tatsani PHOSING (Ms.)
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 21, 2014 via mobile

Got a shock when I alight from my taxi, as per reviews from trip advisor its really located in a small lane.asked the friendly thais they will eagarly point it to you(ignore the tuk tuk drivers they will offer to bring you to other hotels who knows you will be ripped off there) reached lobby was given new building actually other than its small size and back lane location its more like a 4 star hotel(even some 4stars doesnt have spa in Singapore) other than the tv channels everything is near perfection from facilities to location(near shoppings) cleaniness and staff.will certainly stay here next time.thank you citin

Stayed March 2014, traveled as a couple
Helpful?
Thank antantan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, March 22, 2014
Dear valued guest,

Thank you for your remark regarding Citin Pratunam Hotel. We will maintain the good point of cleanliness and staff service. For the mention about TV channel, please inform us the detail of incorrect issue so that we could find out the solution. And we are waiting for your revisit soon.

Best regards,

Tatsani PHOSING (Ms.)
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Badung, Bali, Indonesia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 19, 2014 via mobile

As a leader of the group, i stayed 21-24 February 2014 with 13 pax at Citin Pratunam. We had a pleasant stay there, perfect location, reasonable prices, safe, tidy room, smart receptionist and fullfilled our request for our breakfast box on our early check out. There is my 2nd time to visit Bangkok with second group and 1st time to stay in Citin Pratunam. Just my idea, it will be good for amenities if you put toothbrush and toothpaste in the bathroom, so the client no need to go out to get them. It is located closed to Pratunam Market, it makes the location very strategic for shopping.

Stayed February 2014, traveled with friends
Helpful?
Thank UtariUdiyani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Operation Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, March 20, 2014
Dear valued guest,

It is our pleasure to know that your stay is impress and be worthwhile, both with our staff service and accommodation. In the meantime, thank you for your advise about set up toothbrush and toothpaste amenities in the guest room, we would bring up in the next management meeting for discussion. Lastly, we are looking forward to welcome you back to Citin Pratunam Hotel.

Best regards,

Tatsani PHOSING (Ms.)
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia422
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 17, 2014

the location is not bad considering the morning market that is nearby, never got the chance to use the shuttle that is provided every 30min, and furthermore, the shuttle covers only the Soi area, but you can take it to the nearby BTS Ratchathewi if u need to get elsewhere. the bed is kinda hard though, hopefully they can change it to something more comfortable soon...one great point is that they will help us move our luggage to the roadside and help us to hail a taxi as well....

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank truelove422
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tatsani P, Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, March 17, 2014
Dear valued guest,

Thank you for your comment about staying experience with Citin Pratunam Hotel. We will correct in the mentioned area as suggestion. And we expect your next visit to see our improvement in the near future.

Best regards,

Tatsani PHOSING (Ms.)
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 12, 2014

We stayed here after coming back to Bangkok a few times and wanted to get away from the 'Khao San' region. This place was in an awesome location with a massive market, street food and huge shopping malls very close by. It is also very close to the airport link and other public transport so makes it a cheap get-to if you're only in Bangkok for transit.
The hotel has a tuk tuk and will take you anywhere in the vicinity for free, you also get a free 30 minute foot massage which was very good!

If you stay here there is a gym on the top floor in the second building that is free to use for guests, we only found this out on our last day so take advantage of that! This place was a nice little bit of comfort on our backpacking adventure. Will definitely stay here again it's all about the location for this one!

Room Tip: They're all the same I think. The higher up you go the less street noise you are going to get s...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tyler_deallio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prawit C, General Manager at Citin Pratunam Hotel by Compass Hospitality, responded to this review, March 15, 2014
Dear valued guest,

First of all we would like to thank you for your good feedback. We will keep up the standard of service and accommodation. Lastly, we are looking forward to welcome you back to Citin Pratunam Hotel soon.

Best regards,

Tatsani PHOSING (Ms.)
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citin Pratunam Hotel by Compass Hospitality

Property: Citin Pratunam Hotel by Compass Hospitality
Address: 117 Soi Chunladit | Thung Phayathai, Ratchathewi, Bangkok 10400, Thailand
Location: Thailand > Bangkok
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Airport Transportation
Hotel Style:
#102 Spa Hotel in Bangkok
#176 Business Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:3 star — Citin Pratunam Hotel by Compass Hospitality 3*
Number of rooms: 126
Official Description (provided by the hotel):
Nestled in the heart of the city's vibrant Pratunam neighbourhood, Citin Pratunam features 126 studios designed in a modern style. Facilities and services include 24-hour reception and security, WiFi Internet connection, in-room electronic safe, LCD flat screen TV with satellite channels and more. Additional facilities include Citin Cafe which serves vegetarian fusion cuisine, Citin Spa for those tired feet, a sauna and gym. Within walking distance or a short ride by our free tuk-tuk shuttle service are Pratunam Market, Platinum Mall, Pantip Plaza, Central World and more. ... more   less 
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Also Known As:
Citin Pratunam Bangkok
Hotel Citin Pratunam

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