we stayed for 4 nights here. the room was clean, staff friendly. yes, the bed was very hard and unforgiving, but we slept ok. other reviews have mentioned the noise on the non-river side and i did find this a bit too much. The noise went on til about 2am. if i had known about this beforehand i would have considered a river view. we didnt have much of a city view. mostly of a very run-down block of apartments above the bar/s. the material on the bedhead had seen better days. only one card-key so can't leave aircon on when sightseeing. in fact the notes in the provided folder say that the aircon should be turned off when out of the room, so that seemed a bit mean of them.....are they trying to cut costs?? a few pictures or a bit of carpet in the corridors wouldn't have been out of place either.....very echoey when walking or talking. made it feel very clinical. however, having said all this i WOULD stay there again, but this time on the river side of the hotel.