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Reviewed September 12, 2011

We stayed in the Navali river hotel few years in a row. The hotel is very close to Kaho San Roa, yet not in the middle of the chaos, which made it a very good place for us to stay.
The hotel did not manage to keep up with its standard as it was in past years.
1. There is a big noise coming from the bars in the streets. the further the rooms are from the river, the higher the noise it.
2. The aircondition engines are in the balcony of each room. the noise and viberations out of these enginees is such that even wtih earplugs we could not sleep
3. They used to have a deal wtih the massage SPA, so that hotel's visitors got a discount. This does not exist any more
4. When you want an ummberlla (due to the Monson rains) there is a procedure to sign in a notebook when you take the unbrella and then you need to sign again when you return it.
5. When you want to leave a bag for few days, you are charged per bag per day.
6. The hotel staff are not pleasant, their hospitality is not welcoming.
7. A bit earlier in August, friends of ours (a family wtih 2 kids) stayed their - following our recommendation - and they were disapointed from the bad servicem just like we felt two weeks afterwards.

all in all, in our view, Navalai River is not an hotel to return to. They lost thier charm and good service.

Date of stay: August 2011
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank iritv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jimmy R, Manager at Navalai River Resort, responded to this reviewResponded October 20, 2011

Dear iritv,

Thank you for taking time to post your feedback on Trip Advisor, your comments are all important for us to consider.

First of all, we would like to apologize that some experience you have been received during your last stay with us didn't meet your expectation. However we will improve on that.

Once again, thank you for staying with us and sharing your feedback.

Best regards,
Jimmy R.
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2011

Small hotel in ancient area, beautiful restaurant next to river, hotel staffs are quite polite, friendly and helpful. The room is quite ok with old Bangkok atmosphere.

Date of stay: September 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jiran K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jimmy R, Manager at Navalai River Resort, responded to this reviewResponded October 20, 2011

Dear Jiran K,

First of all we would like to take this opportunity to thank you for your kind feedback and fine compliments on your review. We are delighted that you enjoy staying at Navalai River Resort and that the room suites you well. I shall share your comments with all staff who will be pleased to read them. We are looking forward to welcoming you back.

Best regards,
Jimmy R.
Management Team

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Reviewed September 6, 2011

Stayed here twice in 3 weeks, the rooms on the 4th floor are significantly nicer than the 3rd floor. Bathroom was ok but not great and the shower temperature was luke warm with weak pressure.
Staff are very friendly and willing to help. Hotel is in a great location on the river front but also a 5min walk to Kao San Road. Would advise asking for a side room the front of the hotel in on a busy road and opposite bars.

Date of stay: August 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Chaz7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jimmy R, Manager at Navalai River Resort, responded to this reviewResponded October 20, 2011

Dear Chaz7,

First of all we would like to take this opportunity to thank you for your kind feedback and fine compliments on your review. We are delighted that you enjoy staying at Navalai River Resort. I shall share your comments with all the staffs who will be pleased to read them. We look forward to welcoming you back.

Best regards,
Jimmy R.
Management Team

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Reviewed August 29, 2011

The hotel and staff are nice but ... we booked the "Serene Corner With Breakfast" which sounded lovely as, just coming from the noise and bustle of Vietnam, we were looking for something very serene! The room was almost at the front by a main road and opposite a bar that was packed out every night and played quite loud music until late, so that's the 'serene' and 'corner' myths debunked. Also, the Buddhist centre is opposite the room too, and there's a sign saying that you can get into trouble if you're seen in your undies etc. so no sitting on the balcony in underwear or bikinis. The room was clean with good shower etc and the hotel's 2 minutes walk from the backpacker area so lots to do, I do think you could find cheaper in this area though as there are lots of options.

Room tip: If looking for a serene corner check with the staff exactly what room you're going to get!
Date of stay: August 2011
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Matteo247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jimmy R, Manager at Navalai River Resort, responded to this reviewResponded October 20, 2011

Dear MattAndSamEngland,

Thank you for taking time to post your feedback on Trip Advisor, your comments are all important for us to consider.

First of all, we would like to apologize that some experience about the room you have been received during your stay with us does not meet your expectation. However we will improve on that.

Once again, thank you for staying with us and sharing your feedback. We will appreciate to have another opportunity to accommodate you in the future.

Best regards,
Jimmy R.
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2011

Have stayed here several times in the last few years and am always impressed with the rooms and value for money. The location is excellent right on the river and at an express boat river stop. The terrace is a great place for an early evening beer and the whole hotel hits the spot every time - can't recommend highly enough.

Room tip: Get a riverside room - the view is great
Date of stay: March 2011
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank bhacker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jimmy R, Manager at Navalai River Resort, responded to this reviewResponded October 20, 2011

Dear bhacker,

Thank you so much for your nice comments for our hotel, we are so delighted to hear that you enjoyed staying with us and your comments for our hotel will be informed around the world to many travelers to know more about our hotel.
Thank you & We are looking forward to welcome you on your next visit to Navalai River Resort.

Kindly Regards
Jimmy R.
Management Team

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