I always come here when in Bangkok. I have only reviewed twice before but have enjoyed Lord Jim's for over 15 years, as have my children and GF.
I booked ten days ahead by mail, asked for my usual table by the window and received a confirmation..." for your usual table". We arrived at the time I advised, told the girl my name and waited...and waited.
No...we don't have a booking for you....... Yes you do........ No, I don't see your name here. There is no Mr Clarke. Is your name Barry (or something)?...No my name is Clarke.....Are you sure you have a booking?..... Yes I do, you mailed me to confirm the booking..... No, I can't see you here. More waiting......Ah...I see your name, sorry follow me!
How could she possibly miss my name and not find my reservation for near on 4 minutes as we were the third last to arrive?
OK this wasn't too bad but it got much, much worse....now to table and she steered me to a side table. No...I booked my usual by the window........ Sorry we have none left....... I booked and you (Lord Jim's) confirmed by mail to me ("We (sic) pleased to provide your usual table") on the 22nd January. ....Sorry the tables are gone...... Excuse me but I booked this days ago.....Blank look and no answer. This went on for 3 minutes.
Now for the interesting bit.....She then said, you must not have asked for a window table...... Yes I did. I always do for over 15 years now........ No, if you booked it we would have kept it for you You didn't book a window table, you didn't ask for one!!
So here we are ...no here I am ....being doubted by the hostess, standing in the middle of the dining room and she does not believe me!! Just so unwelcome, embarrassing and disgraceful. Then she actually said...I'll get your booking and we will see. I will show you that you never asked for a window table!! Please do I said as I know what I got in writing. My GF at this stage was understandably annoyed and told the girl that she knows what her BF has received. So with yet further embarrassment and a touch of anger now I actually had to go back to her desk. A long time guest of the Mandarin Oriental being brought to a desk to be shown that I was wrong?! Bizarre, and never ever had this happen to me before on 5 continents.
But then Lo and behold she read my reservation mail and Lord Jim's confirmation...... for my usual, a window table. I was quite annoyed by now.
Anyway to cut a yet longer story short (that was not the end of it) we we choose to stay in the booth and break 15 years of tradition for which we were offered a mere 2 glasses of wine . I really genuinely felt like getting the boat to the Peninsula but as my GF was treating me I was not going to spoil her treat.
Now the meal was more or less finished for us.
Service was attentive and our waiter a nice guy and friendly. I tasted, and was very surprised with, the Thai Hua Hin wine. Very smooth, medium dry and a bit of fruit. and so drinkable. Ideal for lunch.
The food? The sushi has gotten a bit tired and needs a shake up, the tempura was stone cold and inedible (no excuse at all for cold food), the crab claws were full of dirt (yes, black dirt and the manager apologised profusely), the salad/fish selection was not as good as before. What was excellent were the desserts ( I am a dessert fiend and addict!) and the roast beef...succulent, rare and one of the best I have tasted but none of that essential sauce... horseradish. The Thai prawn curry was delicious as was the foie gras (always a favourite of mine) but this was also barely warm and just needs to be served having been seared....nothing else. It also goes well with the beef.
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