We booked this place to be right near the Khao San Road for Songkran this year. It's kind of pricey for the area, but we were willing to spend up as it had a pool. What they didn't tell us was that the pool would be shut. As we had booked it through their website we had no choice but to stay there, as cancelling on the day we arrived meant they could charge the full price of the stay (3 rooms x 3 nights) to the credit card that honored the booking.
Upon complaining about the closure of the pool, the desk staff were rude and unhelpful. I asked for a discount, and was informed that the pool was not included in the cost of the room. Ridiculous. Eventually, after about ten minutes persistence, we were rewarded with a voucher for free breakfast for the first day (worth 600 Baht on a total room cost of 14400 Baht). The cafe downstairs has slow service for overpriced, sub-par food. The room I got stunk of damp due to the shower not draining properly and soaking the carpet. The rooms were decorated OK but not great for the money.
Upon leaving we were given the third degree about the location of one of the complimentary bottles of water - apparently only the water is free - the bottle is the property of the hotel and must not be taken out of the room - they tried to charge us for the missing empty bottle, but eventually backed down - absolute jokers. There's tonnes of cheaper places near by which are nicer, and equally priced places which are better. Probably the worst value hotel I've stayed in in Asia.
- Official Description (provided by the hotel):
- This property is very conveniently located near the historical area. We are a 10-15 minute walk from the Grand Palace. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, Hotwire, Cancelon and TripOnline SA so you can book your Villa Cha-Cha reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Villa Cha-Cha Hotel Bangkok
- Cha Hotel Bangkok