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“Tuk Tuk Driver Spoils Our Visit”

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Aspen Suites Sukhumvit 2 by Compass Hospitality
Ranked #268 of 867 Hotels in Bangkok
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Tuk Tuk Driver Spoils Our Visit”
Reviewed November 20, 2013 via mobile

Six of us stayed in this apartment for 4 nights just this week. For the price we paid, there is value for money. Reception and cafe staff is not 5-star standard but most employees make an effort to give a good customer experience.

However, one tuk-tuk driver stuck out like a sore thumb. We use the tuk-shuttle each day to get out to the main road and to return to apartment at night. The tuk-tuk driver we had to put up with at night was particularly unfriendly and rude. (If I recall right, he had a tattoo on his forehand). I must have stayed in more than 20 hotels in my Bangkok experience but nowhere have I come across a hotel service staff as unfriendly and belligerent as this individual. My travel companions were mostly elderly, patient folks who were unanimous in their disdain of this unfriendly rouge-like character we had to put up with. Perhaps it is because we rejected his recommendation on a cab driver to take us to some sea-food place the first night, but we learnt from one other tuk-tuk driver that guest complaints on this individual (name sounds like Pan or something like that) were very common. Huh? Why then hasn't management done something about it? It is highly regrettable for the service standard and group effort of the entire hotel staff to be undone by one individual. Sorry to say, we're not coming back to this Soi 2 apartment.

Stayed November 2013
Helpful?
1 Thank jwseah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-Aspen, General Manager at Aspen Suites Sukhumvit 2 by Compass Hospitality, responded to this review, November 24, 2013
Dear Value guest,

Thank you very much for your share kind review our hotel, I would like to sincerely apologize for the inconvenience while you experience with our service and TUk Tuk driver. Your advice will taken seriously by the hotel management.

Therefore, we would certainly take your comments for other to improve our services and hope to have a chance to welcome you in the near future.

Best regards,
Pejlada B./ Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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696 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (103)
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Mumbai (Bombay), India
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 17, 2013

Loved the place and the staff to be specific. If you treat them well they go that extra mile. From Reception to Restaurant to cleaning staff to TUKTUK guy to the watchman. Amazing staff and location. Neither Noisy nor deserted. Loved it!! Three cheers for them. They are a part of our memorable trip to Thailand. Thanks

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AnupamD19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-Aspen, General Manager at Aspen Suites Sukhumvit 2 by Compass Hospitality, responded to this review, November 18, 2013
Dear Value guest,

Thank you very much for your review on TripAdvisor.

We are delighted to hear that you enjoyed to stayed with us, convenience location and your appreciated to our team member. We will share your comments with our associates who are the key to our guest's satisfaction.

We look forward to the privilege and pleasure of serving you again at Aspen Suites Bangkok.

Best regards,

Pejlada B./ Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Pakistan
Level 5 Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 13, 2013

I liked my stay at Aspen. While it might not be ideal if you are looking to spend a lot of time in your hotel and use the pool etc (because it wasnt the best for that). But because we were travelling with friends, our suite served as a very nice hanging out space, where we could eat and chat very comfortably, without having to sit on beds. The suite has a full kitchen with utensils, so very useful if you are staying for a longer period or on a budget. The tuk tuk service was readily available to drop us to Sukhumvit and so the location worked out as well. And we were usually out and about. But if you plan to take the train (BTS) a lot, you need to know that Aspen is right in the middle of two stations (Phloen Chit and Nana), and you have to walk 5-10 min in either direction, once on Sukhumvit, to get to any one of the stations.

There was a very good Egyptian restaurant across the street from Aspen, where we ate once. Breakfast was not that great, but adequate. All in all, pretty decent if you want a bit of space and be economical.

Room Tip: If travelling with friends, get a larger suite. Great hangout space.
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nadia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-Aspen, General Manager at Aspen Suites Sukhumvit 2 by Compass Hospitality, responded to this review, November 18, 2013
Dear Value guest,

Thank you very much for your kind review on the TripAdvisor. We are delighted to see that you had a pleasant stayed with us as well as happy with our facilities and services. We hope that we will be one of your accommodations choices whenever you’re visiting Bangkok.

We look forward to an opportunity to welcome and serve you again at Aspen Suites Bangkok.

Best regards,

Pejlada B. / Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hawaii
Level 2 Contributor
8 reviews
8 hotel reviews
Reviewed November 13, 2013

We stayed in this hotel, well equipped with kitchen. We had a great stay. Driver of tuktutk was nice. Staff were all nice. Very quiet in the place and yet its near if you are looking for a night life. Food was excellent, good cook and yet its very affordable. We will comeback and will stay in this hotel.

Room Tip: Better book ahead of time to get the 50% discount.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria Monica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-Aspen, General Manager at Aspen Suites Sukhumvit 2 by Compass Hospitality, responded to this review, November 18, 2013
Dear Value guest,

Thank you very much for your comments and feedback regarding our property. It is our great pleasure to learn that you had an enjoyable stayed with us. We are delighted to see that we meet your expectations in most categories. Your valuable feedback and comments will help us to improve our facilities and services.

Once again, please accept our sincere appreciation for your observations and feedback. We look forward to the privilege and pleasure of serving you again at Aspen Suites.

Best regards,

Pejlada B./ Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 4 Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed November 11, 2013

I stay in Aspen Suites for 3 days, and i really enjoy my stay. The hotel arrange me a limousine transfert from Airport to the Hotel. The room i had was very nice just a first night was terrible because they was construction so an advise don't take the room on 1st floor with swimming pool because very noisy in morning. Otherwise the staff was very nice and helpfull especially the security guy who work during the night.
The hotel have a very good situation near all the place to enjoy and make good party. The sky train it's only 5 minutes walking.
I will come back for sure if i have to spend a few days in Bangkok

Room Tip: Room on Higher floor and not on first floor cause they are some construction who will make crazy if...
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  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Baroudeur69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-Aspen, General Manager at Aspen Suites Sukhumvit 2 by Compass Hospitality, responded to this review, November 12, 2013
Dear Value guest,

Thank you for your wonderful review of our hotel. I was so pleased to read that you another great stay with us. I will be sure to pass your kind compliments to the team. We really do appreciate you taking the time to write and for your recommendation of the hotel.

I look forward to welcoming you back on your next trip in Bangkok.

Best regards,

Pejlada B./ Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 8, 2013 via mobile

If you manage to find a good fare on the internet, this hotel is a good value for money: rooms are big and the location is very good (although being at the end of the Soi is bit far from the Sukhumvit, which isn't necessarily a bad thing) but in my own opinion the service is not as a 4-star hotel should be. The normal fares are a bit overpriced, I wouldn't return there if I have to pay full price. The night I was leaving, I asked the reception to book a taxi to the airport and the driver refused to use the meter and pretended a standard fare.

Stayed November 2013, traveled solo
Helpful?
Thank EB1981MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-Aspen, General Manager at Aspen Suites Sukhumvit 2 by Compass Hospitality, responded to this review, November 10, 2013
Dear Value guest,

Thank you very much for your kind review, Your constructive comments will help us to improve our services to strive for the highest level of service excellence. I am pleased to confirm that our price is reasonable but we also to get back the privilege to our guest by the promotion that you received. We provide Tuk Tuk service to main road start from 07.00 am. -11 .00 pm. to convenience for access with BTS and Taxi Meter.

We are looking forward to welcome you at Aspen for next visit in Bangkok.

Best regards,

Pejlada B./ Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 31, 2013

Far enough to get a quite sleep at night, yet not too far to make it inconvenient. Shuttle tuktuk was a great help to reach the main road. Excellent room. We got a free upgrade for three nights to a suite. Free wi-fi. Great hotel, yet easy on the wallet. I'd definitely come back.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aumio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-Aspen, General Manager at Aspen Suites Sukhumvit 2 by Compass Hospitality, responded to this review, November 3, 2013
Dear Value guest,

We would like to take this opportunity to thank you for your kind review. We are delighted to see that you had a pleasant stayed with us on your recent visit to Bangkok, and especially our special efforts to provide the highest quality of service and personal attention are appreciated by our guests. I would be more than happy to pass on your kind appreciation to them.

We look forward to the privilege and pleasure to welcome and serve you again at Aspen Suites Bangkok.

Best regards,

Pejlada B./Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aspen Suites Sukhumvit 2 by Compass Hospitality

Property: Aspen Suites Sukhumvit 2 by Compass Hospitality
Address: 65/1 Sukhumvit Soi 2 | 65/1 สุขุมวิทซอย 2, Bangkok 10110, Thailand
Location: Thailand > Bangkok > Sukhumvit , Wattana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#187 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aspen Suites Sukhumvit 2 by Compass Hospitality 4*
Number of rooms: 65
Official Description (provided by the hotel):
Aspen Suites Sukhumvit 2 provides 65 spacious rooms and suites designed in a fresh and contemporary style. All of our rooms are brand-new and offer in-room entertainment, LAN and WiFi connections, and a fully-equipped kitchenette. ... more   less 
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Also Known As:
Aspen Suites Bangkok Hotel Bangkok
Aspen Hotel Bangkok
Bangkok Aspen Hotel

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