We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Big disappointment”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Grande Centre Point Hotel Ratchadamri
Ranked #106 of 891 Hotels in Bangkok
Certificate of Excellence
Reviewed April 12, 2014

Currently staying in this hotel and wish we could leave and go elsewhere. If you are impressed by huge reception areas that look like airport terminals, a large amount of group booking style clientele and a fancy uniform on staff then this is your place but there is no substance. I have stayed in many hotels in Bangkok and this has been my worst and the most impersonal. From the moment we arrived and our bags were taken from us and loaded onto a bell mans trolley and bought in the lift upstairs with us and simply dropped on the floor where the bell man just stood there with his hands out stretched! I tip usually but I choose when I tip and being told to tip got my back up. This guy was not leaving unless we have him something. He didn't tell us anything about the room, what floor breakfast was on or anything... Just pushed a trolley and stuck his hands out! Breakfast... Please don't bother. If you care even a little bit about your food you will be disappointed. Again, it's quality over substance and just because you have a huge space with lots of chairs and tables like a canteen at work, with a seemingly endless selection of silver trays buffet style does not mean a good breakfast is being provided. Lift up those tray lids and the food is soggy and not hot. No care has gone into the actual quality. I tried to point out that the food iin the buffet trays where cold but they said no it's hot! I told them I was eating it and it was cold but instead of apologising they had a try of the food, realised it was cold and just walked away! I wish I was back at the Sofitel So Hotel where they understand that substance and details is more important than big showy gestures.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Sargoo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this reviewResponded April 17, 2014

Thank you for your kind recommendation.Your kind recommendation are very appreciated,
I apologize for your inconvenience cause and I will try the best to serve our customer to get
the best service. I will discuss with all Department Manager to improve our staff’s efficiency and carefully providing service to the customer and Duty Manager always recheck and report to Management for all concerns to make sure it will not happen again. Also after internal investication, if we found that our staff was misstep service to yhe customer. The staff’s performance evaluation was negatively affected. However,I will bring your suggestion to rectify our hotel and share your comment to our all staffs in order to enhance them to try harder to improve and to make your next stay with us as much enjoyable.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (1,707)
Traveler rating
Traveler type
Time of year
Language
  • More languages

593 - 599 of 1,707 reviews

Reviewed April 12, 2014

not one word of comment

SUPER!

never had so much for so little

if i really must fill out to 200 characters: this is the best hotel experience i have had in years.
immense rooms. great welcome. very professional.

  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this reviewResponded April 17, 2014

I am glad to heard that you are enjoy to stay with us.We are looking forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

Slow check-in, we arrived earlier around 12 noon and waited for long time for checking in. We asked the staffs if we can go to the 8th floor lounge to chill while waiting, they said can, but on one ever offered us help to use their keycard to access to the lounge. So we are just sitting there and wasting time. Room is good but again it reflects what the price paid.

What I likes:
Swimming pool is very spacious and nice
Fully functional gym room
Wide selection of breakfast
Location

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HaruEita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this reviewResponded April 17, 2014

Thank you for your kind recommendation.Your kind recommendation are very appreciated,
I will bring your suggestion to rectify our hotel also discuss with Front Office Manager to review about the service, Also share your comment to our all staffs in order to enhance them to try harder to improve and to make your next stay with us as much enjoyable.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

I have stayed at this hotel many times and just keep coming back for the simple reason of the standard of this hotel, it's location close to Ratchadamri BTS and it's walking distance to One World shopping centre. The swimming pool is very good ASIs the steam room and sauna located in the changing rooms ( separate make and female sauna , steam room and hot tub) .

The rooms are really comfortable with large bathrooms and soft beds . The only negative is that the breakfast room has no windows so seems quite a different standard than the rest of the hotel.

This is the sort of hotel you could bring family and know that they would be impressed and treated well.

  • Stayed: April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank doncasterlevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this reviewResponded April 9, 2014

I am glad to heard that you are enjoy to stay with us.We are looking forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2014

I was fortunate to win 3 nights at the Grand Centre Point as part of an overall holiday. The room was excellent on the 32nd floor. The staff were friendly and very kind. The whole lay-out is very suave and classy. Personally I found the hotel to be in a fantastic location and readily available for shopping in Bangkok.

On our last night we were informed that the restaurant did not serve alcohol. This is not a deal breaker however we would have liked to have a glass of wine or a beer with our dinner after the day of walking/shopping.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Drbinoche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this reviewResponded April 9, 2014

Thank you very much for your kind support to Grande Centre Point Hotel Ratchadamri. I am very glad to heard that you appreciated with our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

I stayed at this hotel for three days with my girlfriend. We arrived the hotel early (around 9:30) but were told the room would be ready for us at 10:30 which we thought was great. However the wait in the lobby turned out to be two hours, not one as promised, but having arrived so early I can't really complain about that.
Once in the room, the first thing we noticed was that the room had two single beds not the one king size we had booked. In the lobby I was promised that the bed would be changed at once.
Back in the room we were still waiting for the luggage to turn up. After a long travel to get to Bangkok I really felt like I could do with a shower, but it took not less than three calls to the front desk before the luggage finally turned up, more than one hour after we got to the room. At this point there was no sign of the new bed, however it was in place when we returned to the room in the afternoon.
The room itself was ok, but the bathroom in particular does not match that of some of the other five star hotels I have stayed in in Bangkok.
The pool area is nice, with plenty of space, so is the library and rec area located on the same floor. I was however surprised to be told that we could not purchase a beer by the pool, only soft drinks.
We did not eat any meals at the hotel.
The location of the hotel is great, with plenty of shopping and restaurants within walking distance.

Stayed: April 2014, traveled as a couple
1  Thank Impacto294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this reviewResponded April 9, 2014

Thank you for your kind recommendation.Your kind recommendation are very appreciated,
I will bring your suggestion to rectify our hotel also discuss with Front Office Manager and Housekeeping Manager to review about the Assign Room process to clearify that room condition will be correct with guest reservation, Also I will share your comment to our all staffs in order to enhance them to try harder to improve and to make your next stay with us as much enjoyable.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2014

You know what they say, "Location, Location, Location", and Grande Centre Point certainly has it.

Just 5-10 mins walking distance to Central World & Siam Paragon shopping malls and a further 5-10 minutes to MBK, Pratunam & Panthip Plaza. There's also a Big C (supermarket) opposite Central, where you can pick up any necessities and a BTS station to get to anywhere else in BKK you desire just a few minutes away.

Having stayed at many hotels in Bangkok over the years, from budget 300 THB rooms off of Khao San to 20,000 THB at the Mandarin Oriental, I have to say that Grande Centre Point ranks in my top 5.

For the location, the service and quality of the rooms the price was pretty amazing at just 2,800 THB a night (booked via a online booking site). On arrival the staff immediately take care of your bags, you're offered a drink while your waiting for the reception staff to sort everything out and I was upgraded from a Deluxe to a Suite.

You'll come to find the good service doesn't end there. There's a dedicated cleaning crew for each floor so using the rather sophisticated electronic do not disturb/make up my room sign, you can pretty much choose when you want your room to be cleaned. And its expertly done at that with all toiletries and water replenished. There's free tea and coffee in the lobby. The lobby staff are excellent at recommending restaurants and hailing taxis for you and even when you are leaving they'll take care of your luggage in a secure room after checking out.

The rooms are large and immaculately cleaned, the air conditioning perfectly distributed, we had a huge bathroom a selection of toiletries, a kitchenette with washing machine (very handy indeed!), a walk-in wardrobe, large safe that fit my 17" laptop in and a fantastic view of the pool and the city.

The gym downstairs is very well equipped and towels are hand out and water is available, the pool is massive with a jucuzzi and the spa facilities are very good. The food at the restaurant attached, which we ate in one evening for dinner was very good indeed.

Overall, a very memorable stay and it's definitely a place i'll come back to.

  • Stayed: March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this reviewResponded April 1, 2014

I am glad to heard that you are enjoy to stay with us.We are looking forward to welcoming you back in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Bangkok hotels
Sukhumvit
Grande Centre Point Terminal 21
Show Prices
Show Prices
Show Prices
Pathumwan
Anantara Siam Bangkok Hotel
Show Prices
Show Prices
Show Prices

Been to Grande Centre Point Hotel Ratchadamri? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grande Centre Point Hotel Ratchadamri

Address: 153 / 2 Soi Mahatlek Luang 1, Ratchadamri Road, Bangkok 10330, Thailand
Location: Thailand > Bangkok
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#63 Spa Hotel in Bangkok
#68 Business Hotel in Bangkok
#69 Romantic Hotel in Bangkok
#78 Family Hotel in Bangkok
#97 Luxury Hotel in Bangkok
Price Range: $119 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grande Centre Point Hotel Ratchadamri 5*
Number of rooms: 497
Official Description (provided by the hotel):
Grande Centre Point Hotel Ratchadamri. Paradise amid the City of Angels Savour a heavenly stay in an urban paradise where sophisticated, world-class facilities meet heartfelt service. Grande Centre Point Hotel Ratchadamri is a refined oasis in the heart of Bangkok. The hotel is just minutes away from the central shopping district of Ratchadamri. Its location offers easy access to local landmarks, diverse entertainment and fine dining options – from the upscale Siam Paragon and CentralWorld designer malls to inexpensive bargains at the ManeeyaCenter, Amarin Plaza and President Tower Arcade. The city’s pulse beats just moments from Grande Centre Point Hotel Ratchadamri. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Hotels.com, Booking.com, Ctrip TA, Asiatravel.com Holdings, Orbitz, Priceline, Hotwire, Travelocity, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your Grande Centre Point Hotel Ratchadamri reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grande Centre Point Hotel And Residence Ratchadamri
Grande Centre Point Bangkok

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing