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“Not overly impressed”

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Grande Centre Point Hotel Ratchadamri
Ranked #108 of 863 Hotels in Bangkok
Certificate of Excellence
Brisbane
Level 5 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not overly impressed”
Reviewed February 9, 2014

We stayed in a Grand Suite room which we paid a whopping 4,440 baht per night. No breakfast was in included, which was a whopping additional 530 baht per person per day. The hotel and room certainly has a glamorous look and feel about it, until you hop into bed. The bed was rock hard and you could feel the dodgy springs in it. It is the kind of mattress that would cost you $100 to buy at Ikea, and was by no means "hotel quality". We complained and were told by the manager that the beds are the same in every room. Really?! These dodgy beds are in Executive rooms that cost 7,000 baht per night?! I don't believe it. Admittedly they agreed to put a mattress topper on the bed which made a slight improvement, and they gave us a complimentary breakfast for 1 morning. This is the best the manager could do. The kitchen is great, but there is nothing in the cupboards except for cutlery, plates and cups. Do not expect to find any bowls, pots and pans in your kitchen!! The hotel is situated right in the centre of the protests. I know this is not the fault of the hotel, however due to pretty much no one staying here because of this reason, I thought the least the hotel could do is upgrade us. I would not stay here again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this review, March 12, 2014
Thank you for your kind recommendation.Your kind recommendation are very appreciated,
I apologize for your inconvenience cause and I will try the best to serve our customer to get
the best service.

Nevertheless, our Management and Housekeeping Manager had already discuss for the type of bed and found that our bed is hotel order by regular type, but in preceding time we recieved the many comments from our customer that our bed is too soft and made them have a backache. So we had to set up the mattress under the bed to make it harder. Their might be immoderately hard for you or the others customer which not prefer the hard bed. That I have for your inconvenience. However, if I have a chance to serve you in the future, please do not hersitate to inform to the House Keeper. They can take the under matress out to get the softer bed and you can also ask the kitchen utencil from the housekeeper.

Also I will bring your suggestion to rectify our hotel and share your comment to our all staffs especially Housekeeping Department in order to enhance them to try harder to improve and to make your next stay with us as much enjoyable.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
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English first
Chiang Mai, Thailand
Level 6 Contributor
229 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed January 31, 2014

We were looking for a family friendly Aparthotel, centrally located in Bangkok, and Grande Centrepoint Ratchadamri ticked all the boxes.

LOCATION: Just off Thanon Ratchadamri, the Grande Centrepoint is an easy couple of minutes walk to the Skytrain, Central World, and a large Bic C shopping centre. Other major malls are easily accessible from the hotel too.
The location is perfect as it’s down a side street meaning theres no road noise from the busy Bangkok traffic.

TYPE OF ROOM: We booked a Grand Deluxe room, which had a complimentary Suite upgrade. 3365baht per night ++
The Suite was really nice, and a good size. The bed was comfortable (and huge).
The décor was simple and elegant, with lovely Thai artwork pieces.
Unfortunately the air conditioning unit, which was located almost above the bed, was very noisy, so much so that the first night we didn’t get any sleep.
As the windows cannot be opened you do need the air con on or it’s too warm inside. In addition our room was right beside the cleaners storeroom, so from early morning through to late in the day there were people coming and going from this room and water being turned on and off.
We spoke to reception the next morning and they were very professional about changing rooms, they showed us a one bedroom Suite, and although this was a higher room class/price, they offered us an upgrade at no extra charge, something we did not expect and were very grateful for.

We thought the Suite was nice, but the one bedroom Suite was even better. There was so much space, it really was like staying in an apartment.
It was great to have a separate bedroom area (the bed was just as comfy as the one in the Suite), and living area with couch to sit on and relax.

There were 2 air conditioning units in the one bedroom Suite. One in the living area and one in the bedroom. Yet again the one in the bedroom was noisy (different type of noise though to the original Suite), so we turned it off at night and just left the air con in the living area going.

ROOM FACILITIES: The room has a kitchen and laundry, which we found handy as our 2 year old son was with us and we could heat up food and snacks, and wash clothes.
Although there is a kitchen we found it very odd that there were no cooking utensils or pots and pans, so no way of cooking anything substantial if you wanted to (not that we wanted to, we are happy to eat out and buy street food).

BATHROOM/SHOWER: The bathroom was spacious, with a separate shower and bath.
The hand basin area was huge with lots of bench space.
The amenities were plentiful and replenished daily.
Water pressure was very good.

CLEANLINESS: The room was very clean. We were impressed that some areas which deteriorate quickly (like tile grout) were clean and not damaged.
The cleaning staff were very friendly, polite and seemed to enjoy their work.

TV/Wi-Fi: There was a good selection of channels on the TV. In the Suite we had just one TV (which was fine), however in the one Bedroom Suite we had a TV in the living area and in the bedroom. Both were large and worked well.
Wi-Fi worked very well. We had quite a few appointments to attend in Bangkok and internet access was critical. We had no problems accessing email or the internet at any stage.

SERVICE: The staff at check-in /check-out were polite and efficient. I would like to make special mention about Da and the exceptional service she provided when assisting with changing rooms.

BREAKFAST: Breakfast was included in the price, and was plentiful. The breakfast area was huge, buffet style, with an endless array of options. I’m sure even the fussiest eater could find something they like.
The restaurant staff were lovely. They always greeted us in a very friendly manner and made polite conversation.

HOTEL FACILITIES: The swimming pool area was a welcome relief from the Bangkok heat. The pool is a vast area, great design, which almost makes you forget you’re in a city.
The kids playroom was a great escape for our 2 year old, and the toys and equipment were in excellent condition.
The Business Centre had quite a few PC’s available for use, however the internet quality was very poor and slow (compared to the Wi-Fi).

OVERALL: The Grande CentrePoint Ratchadamri gets a big tick from us. Sure there were faults with the air-con, which to be honest could ruin your stay if it means you don’t get any sleep. However the way the staff handled the situation was very professional, and as a result we're holding our rating at 5 stars.
*** The photos we have provided are of the Suite we originally stayed in, we didn’t take any photos of the one bedroom Suite (unfortunately).

Room Tip: Choose a 1 bedroom Suite, its a little more expensive, but the space and design are so much better t...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gounta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this review, February 2, 2014
Thank you very much for your kind support to Grande Centre Point Hotel Ratchadamri. I am very glad to heard that you appreciated with our hotel. I will bring your suggestion to rectify our hotel and also discuss with our Chief Engineer due to the Air condition system and share your comment to our all staffs in order to enhance them to try harder to improve and to make your next stay with us as much enjoyable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 28, 2014 via mobile

Spent 3 nights in this stunning hotel. .nothing bad to say perfect location perfect staff lovely pool to cool off in after a day of sightseeing. The sky train is just a short walk away tuk tuks and taxis just outside shops and restaurants five minute walk.

Stayed January 2014, traveled with friends
Helpful?
Thank LESLEY L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this review, January 30, 2014
I am glad to heard that you are enjoy to stay with us.We are looking forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mooloolaba, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 19, 2014

My kids (4 and 7 yrs old) and I stayed for 8 days at the end of October/ early November 2013. From the moment we walked in we were impressed by the way the staff treated us, the level of cleanliness, attention to detail and range of facilities for the price. We stayed in a fabulous room with an amazing view. The kitchen was big enough to make simple dinners or reheat food. The fridge was large and the bathroom a good size. The gym was excellent and the pool 25m long - so perfect for an early morning work out.

The kids play area is basic for older kids, however those with small toddlers will appreciate it.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jac_Invigor8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this review, January 20, 2014
Thank you very much for your kind support Grande Centre Point Hotel Ratchadamri.

I already shared your favourable comment to our staffs. They are very glad to learn that you enjoyed staying with us.

My Team & I will try the best to improve our service to make your next stay with us as much enjoyable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lausanne, Switzerland
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 13, 2014

Excellent location in the centre on Bangkok, just one block from the skytrain station. Service is efficient and friendly and the staff is very caring.

The suites are spacious and well equipped with a kitchen area and washer. The large windows offer beautiful views of the city. Large bathroom with bathtub and walk-in shower - the led lighting in the bathroom is not bright enough. Nice swimming-pool and gym.

Breakfast buffet with a variety of food.

It is our second stay and we'll be back!

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maxime R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this review, January 14, 2014
I am glad to heard that you are enjoy to stay with us.We are looking forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 10, 2014

Having spent several weeks travelling for business it was a delight to arrive in this hotel. The reception was extremely helpful and efficient and the rooms were a real pleasure to be in. I stayed in a suite which cost less than most rooms in similar hotels. It was huge with a kitchenette area even included a washing machine. This would be a great hotel as a base for a family trip to Bangkok. I was only there for one night but wished I could stay longer to enjoy the facilities more! Room service was reasonable, food was delicious although obviously more expensive than eating in local restaurants. I hope to be back next time I'm in Bangkok.

Room Tip: Suites are huge and ideal for familes
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SusanH99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this review, January 14, 2014
Thank you very much for your kind support Grande Centre Point Hotel Ratchadamri.

I already shared your favourable comment to our staffs. They are very glad to learn that you enjoyed staying with us.

I am looking forward to welcoming you back at Grande Centre Point Hotel Ratchadamri.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Branch, New Jersey
Level 4 Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 3, 2014

Very pretty rooms and pool.. The lobby was absolutely beautiful! The location was good, right next to railway and a mall. The staff was great and very helpful. The Buffet was average and did not have any view or anything special about it.

Room Tip: View was of building site!
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pongsak W, Resident Manager at Grande Centre Point Hotel Ratchadamri, responded to this review, January 6, 2014
Thank you very much for your kind support to Grande Centre Point Hotel Ratchadamri. I am very glad to heard that you appreciated with our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grande Centre Point Hotel Ratchadamri

Property: Grande Centre Point Hotel Ratchadamri
Address: 153 / 2 Soi Mahatlek Luang 1, Ratchadamri Road, Bangkok 10330, Thailand
Location: Thailand > Bangkok
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#62 Spa Hotel in Bangkok
#68 Business Hotel in Bangkok
#69 Romantic Hotel in Bangkok
#97 Family Hotel in Bangkok
#97 Luxury Hotel in Bangkok
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grande Centre Point Hotel Ratchadamri 5*
Number of rooms: 497
Official Description (provided by the hotel):
Grande Centre Point Hotel Ratchadamri. Paradise amid the City of Angels Savour a heavenly stay in an urban paradise where sophisticated, world-class facilities meet heartfelt service. Grande Centre Point Hotel Ratchadamri is a refined oasis in the heart of Bangkok. The hotel is just minutes away from the central shopping district of Ratchadamri. Its location offers easy access to local landmarks, diverse entertainment and fine dining options – from the upscale Siam Paragon and CentralWorld designer malls to inexpensive bargains at the ManeeyaCenter, Amarin Plaza and President Tower Arcade. The city’s pulse beats just moments from Grande Centre Point Hotel Ratchadamri. ... more   less 
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Also Known As:
Grande Centre Point Hotel And Residence Ratchadamri
Grande Centre Point Bangkok

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