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“Nice new hotel”

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Beitou Hot Spring Resort (Tian Yue Quan)
Ranked #107 of 565 Hotels in Taipei
Certificate of Excellence
Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice new hotel”
4 of 5 bubbles Reviewed November 27, 2013

We booked deluxe rooms and the hotel kindly upgraded us free of charge to Classic rooms. As the hotel is less than a year old so everything in the room was nice and new. The rooms were big, so were the hot tub in the room (made for two persons to soak at the same time) and the shower cum steam room (big enough for a single bed). There are no doors to separate the bed area from the tub and shower area, only glass walls. So sharing the room with anyone other than your better half would be awkward. Thank goodness we booked a separate room for my teenaged son!

Our rooms were on the 3rd floor facing a small garden, with an enclosed outdoor patio connected to the bathroom. The tub and shower room had floor to ceiling windows (with blinds for privacy) facing the garden. So one could technically soak/shower/sit in the patio and enjoy the garden view at the same time. Unfortunately, our rooms also faced the serviced apartment block that's part of the hotel complex. So soaking or showering with the blinds up was impossible.

The steam bath in the shower room worked perfectly but it would have been better if they had built in a ledge for sitting in the shower. The shower smelled a bit mouldy too. I suspect it was due to the blinds being constantly damp from the shower or the steam.

Breakfast was only so so. Variety was very limited and the spread never changed the 2 days we were there.

However, the staff were friendly (not all could speak English well though) and the location is great. 5 mins walk to the train station. There is a 24 hour supermarket and fast food chains, all within 5 mins walk from the hotel. If you're into ramen, there is also a very popular ramen shop almost next to the hotel.

Expect though to handle your own luggage. When we were there, the receptionist doubled as porter and concierge.

All in, we enjoyed our stay at the hotel and will definitely stay again at the hotel should we decide to revisit Xinbeitou.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YelloJelloSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subwrx70, 銷售總監 at Beitou Hot Spring Resort (Tian Yue Quan), responded to this review, November 30, 2013
Dear Guest,

Thanks for your valuable comments,

To ensure every guest recive a perfect experience with us,

We will keep developing better services and environment,

Appricate for your comments again,

Look forward welcoming you to our premises again.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

211 reviews from our community

Traveler rating
    83
    93
    28
    5
    2
See reviews for
59
88
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1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Hong Kong
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 14, 2013 via mobile

we stayed three nights. booked deluxe room and got upgraded. private indoor hot spring in room very relaxing and fits two comfortably. king sized bed and spacious room. shower also as steam room. everything very new and clean.

hotel breakfast is okay but very limited food selection.

location is convenient. walking distance to beitou market (15 min)

food around the area is just average. some good beef noodle places (just ask reception for recommendations) around 15 min walk or 5 min taxi from hotel.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cyn604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subwrx70, 銷售總監 at Beitou Hot Spring Resort (Tian Yue Quan), responded to this review, October 15, 2013
Dear Guest,

Thanks for your valuable comments,

To ensure every guest recive a perfect experience with us,

We are keep developing better services and environment,

Appricate for your comments again,

Look forward welcoming you to our premises again.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 4, 2013 via mobile

Hot spring bathtub, sauna and steam bath all in 1 room! Comes complete with shower amenities nicely printed flat screen tv, huge and comfortable king size bed. Coffee and tea making amenities are available as well. However toilet facilities are all in open glass concept. Not so suitable for family with children or friends sharing room. would be great for couple on honeymoon though!

Hotel is located within 5 mins walk just opposite from xinbeitou station and at the bottom of the hill to the attractions. One only have to follow the road up the hill to the tourist attractions.

One 'bad' thing i have to comment is that we checked in on a monday. And attractions at xinbeitou are closed on a monday! When we checked in and enquire with the staff about the various attractions they did not inform us that the attractions are close. Even though we had clear intention of visiting on the day we checked in I.e. monday. making me and my elderly mother walking all the way up the hill and wasting our time!

Breakfast was not the usual hotel buffet breakfast. Choices are not fantastic. There was only 2 different set to choose from. Either western or their local porridge with side dishes. Whole cafe seems like there were only 2 servers and less than 10 tables of guests. Experience at cafe was not that great. Request for more orange juice and it only came after waiting close to 10 mins. Servers are not polite as well almost to the point of rude. Guess its probably due to overwork and understaff?

But nevertheless I would still recommend this hotel for the in room facilities and would definitely visit again if my budget permits!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leng91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subwrx70, 銷售總監 at Beitou Hot Spring Resort (Tian Yue Quan), responded to this review, October 6, 2013
Dear Guest,

Thanks for your valuable comments,

To ensure every guest recive a perfect experience with us,

We are keep developing better services and environment,

Regarding to your suggetion,

We will make an improvment to enhance the quality of service,

Appricate for your comments again,

Look forward welcoming you to our premises again.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 26, 2013

The room was a bit pricey but I feel it was definitely worth it. The hotel is located very close to the Xinbeitou Metro Station and is within walking distance to convenience stores and eating places (e.g. Starbucks). You can also walk to most of the attractions such as Di Re Gu (Thermal Valley), Beitou Hot Spring Museum. The staff members were also helpful and courteous.

The room was absolutely fabulous, so spacious and clean. The room had a hot spring bath, a steam room/ shower area, free wifi, comfortable bed, a small balcony....

Breakfast was tasty although there wasn't a lot of variety. Overall, I thoroughly enjoyed my stay ar Tian Yue Quan Springs.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nemissa123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subwrx70, 銷售總監 at Beitou Hot Spring Resort (Tian Yue Quan), responded to this review, September 28, 2013
Dear Guest,

Thanks for your valuable comments,

We are keep developing better services and environment for evey guest,

To ensure every guest recive a perfect experience with us,

Appricate for your comments again,

Look forward welcoming you to our premises again.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 bubbles Reviewed September 11, 2013

Hotel location is very easier to found and hotel staff is very nice and helpful, the hotel room is very clean and tidy, I was highly recommend this hotel for couples and this is the best hotel and first choice at Beitou.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank AdamChung1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subwrx70, 銷售總監 at Beitou Hot Spring Resort (Tian Yue Quan), responded to this review, September 13, 2013
Dear Guest,

Thanks for your valuable comments,

We are keep developing better services and environment for evey guest,

To ensure every guest recive a perfect experience with us,

Appricate for your comments again,

Look forward welcoming you to our premises again.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed June 4, 2013

Found out this hotsprings hotel through random search and the website shows 'coming soon'. They reply my email very quickly saying they are operational.

No reservations are allowed. Walked in on Friday evening, pretty empty. Excellent service. The ones we went are without bed, just a room with a shower area, a couch for resting and 2 hotsprings tub - one for hot water another one for cold water. Hotsprings rooms are clean with amenities provided - complete set, from shampoo to facial cleanser. How thoughtful. The shampoo is very soft on my hair too.

The rates are cheaper on a weekday and after making very thorough research on hotsprings in this area, I think this is value for money given it comes with both hot and cold tubs, newly opened and looks much more decent than a lot of the other hotsprings hotels.

You are entitled to complimentary tea (a slice of cake and drink of your choice) when you take the hotsprings rooms for a few hours. Not sure if you are entitled to if stay overnight.

Easy to find, located just outside the XinBeitou station. There are two 7-11 when you come out from the station exit, one of the left the other one on the opposite of the exit. Walk down the road towards the 7-11 opposite the station. The hotsprings hotel is just a few doors down, 2 mins walk. It is on the same road towards the public hotsprings and thermal valley, which are further down the road.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank abigail G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subwrx70, 銷售總監 at Beitou Hot Spring Resort (Tian Yue Quan), responded to this review, June 6, 2013
Dear ,

Thanks for your valuable comments.

In order to provide better and quality experience for our guests,
Our hotel is still under soft opening,
we have been continued to offer better services, more areas are pending to upgrade, such as exterior entrance and lobby area.

We are the newest hotel in the area at the moment,
even though we are still under soft opening process,
we are still trying our best to make our guests feel home away from home.

Look forward welcoming you to our premises again.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

The hotel is very new and operational only from Feb 2013.
The hot spring experience is great and it has sauna facility within the bathing area. Hotspring tub is separate from the bathing area. The hotel is using bai kuan wen quan with controlled preset temperature (else the water temp would not be hot enough) and have relebvant authority's certificate to validate their claims - transparent and no odor at all. Didn't verify on this area.

The room is spacious and nicely furnished even with balcony. Pillows are too soft though...

The service is great and the hotel also has public hotspring facility for guests, however, patrons must go nude to enter so depends on individual comfort zone,

Very near to Xin beitou station, only 5min walk.

Can take a bus to Yang Ming Shan - around 30min journey and thereafter, take a cab to visit the Top restaurant near the cultural university for a romantic dinner while having the Taipei night scene views from the top.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sageds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subwrx70, 銷售總監 at Beitou Hot Spring Resort (Tian Yue Quan), responded to this review, May 19, 2013
Dear ,

Thanks for your valuable comments.

In order to provide hygienic and quality springs, we always insist using non-recycle water.

Furthermore, Tian Yue Quan Spring is still under soft opening, we have been continued to offer better services, more areas are pending to upgrade, such as exterior entrance and lobby area.

Look forward welcoming you to our premises again.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beitou Hot Spring Resort (Tian Yue Quan)

Property: Beitou Hot Spring Resort (Tian Yue Quan)
Address: No.3 Zhongshan Road, Beitou District, Taipei 11243, Taiwan
Location: Taiwan > Taipei
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #107 of 565 Hotels in Taipei
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Beitou Hot Spring Resort (Tian Yue Quan) 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Soft opening since January, 2013.The Hotel located in the famous Hot Spring area of North Taiwan,Across the road from the Beitou Park, and next to the Ketagalan Culture Center,5 minutes walking distance from the XinBeitou MRT station,10 minutes walking distance from the Hot Spring Museum,Beitou Hot Spring Resort (Tian Yue Quan) is elegantly designed Hotel,With 27 guest rooms with in room Hot Spring pool, 14 Private Hot Spring Room and Public Hot Spring Pool,Variety choice of Eastern and Western cuisine are serve at 2nd floor coffee shop,The hotel also provide function rooms for meeting and events.The Beitou Hot Spring Resort (Tian Yue Quan) is your newest choice in Beitou area! ... more   less 
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