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“Old, dirt spots on bed sheet and pillow cases, tiny room” 3 of 5 bubbles
Review of Tianmu Star Urban Living

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Tianmu Star Urban Living
Ranked #465 of 565 Hotels in Taipei
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Old, dirt spots on bed sheet and pillow cases, tiny room”
3 of 5 bubbles Reviewed October 16, 2013

I booked the standard double room without window for 3 nights via hotels.com. The "hotel" is a 3-4 floors old residential building. Room differed largely from the pictures shown in hotels.com's website. I think they used the deluxe room picture for all room types (whether it's deluxe, standard or standard without window). So I thought the room would be basically the same except that it has no window. There were dirt spots on bed sheet and pillow cases. Flooding in washroom. Housekeeper did tidy up room but he/she didn't change bed sheet and pillow cases at all (yes we saw the same dirt spots every day) and stopped restocking on the 2nd day. With this price paid I could have much better real hotels to choose from.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MishN2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天母之星, 總經理 at Tianmu Star Urban Living, responded to this review, January 19, 2014
Hi:
Our building is a brand new eight story reinforced concrete story building. The total project budget is 51 MM NT $. We are both property owner and operator of the hotel. The construction started from Jan 2010 and completed on Nov 2011. The internal design started on May 2011, construction started on Dec 2011, We started the service on March 2011 . This building was constructed according to the most the stringent safety regulation. The room is fire and explosion proved and equipped with fire and smock detector. Alarm is linked directly to the police station. The basement is equipped with Japan imported Carnation air exchanger . We have wall paper for all the rooms including in the basement. We also have room with big floor to ceiling glass in the basement. The customer can request for it. It is on the first come first serve basis. Due to the fair price, a lot of customer like to take advantage of it. The occupancy rate never fall behind. We will change sheet and tower everyday. unless customer request for not to do it. We also inform our room service and laundry factory to inspect the sheet before they put in service. Sometimes, stain will be kept on new replaced washed linen. Static will also keep hair on linen. To change the linen is relatively an easy work room service people. Miss checking the cleanness of the new linen is relatively a work we need to improve. To conserve water and natural resources. We also encourage customer to place the towel and line on the floor. so we know what need to be replaced.
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35 reviews from our community

Traveler rating
    14
    7
    3
    3
    8
See reviews for
10
7
3
1
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Any
English first
Dumont, New Jersey, United States
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 8, 2013

We were looking for decent accommodations for 4 days in Taipei. We booked 2 rooms, my wife & I in one and my sister in the other but when we arrived they offered us a suite which we liked. It had 2 bedrooms, 2 baths and an extra bed in the living room that we didn't use. After reading katongmum's review we were very skeptical but we ended up loving the place. We did not use maid service as we only stayed 4 days. Pros: quiet - zero noise as it is just off the main street. Very close to the Metro. Very close to markets, food stalls and restaurants. Very close to a coin laundromat. Very helpful staff that spoke English. Real kitchen with stove, pots, pans & dishes (limited amount), microwave and a full size fridge. Cons: Can't really think of any to be honest.
We would definitely stay there again and highly recommend the place.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Roy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天母酒店公寓, 經理 at Tianmu Star Urban Living, responded to this review, January 18, 2014
Google Translation
親愛的貴賓您好, 十分感謝您對我們旅店的支持,同時也特別感謝您在Tripadvisor網站分享您的住宿經驗,讓更多旅客知道天母之星,和每一位旅客的用心服務。因為您的支持,我們會更加著重服務品質,讓您之後每一次回來都有像家一樣的感覺。希望很快能再見到您並為您服務。 謝謝您。
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 19, 2013

It doesn't have deluxe facilities but it has everything you need e.g. kitchen, TV, air conditioning etc. You feel like being home by staying at Tianmu Star Urban Living Seviced Apartment. The people there e.g. receptionist, cleaning ladies, technician etc are like your family members who really care about you. They will show you where the wet market, supermarket, restaurants, fun places to visit. People make a difference and they make it a great serviced apartment.

It's very conveniently located and is just 3 minutes away from the Shipai station. If you need to do some medical treaments in Taipei Veterans General Hospital, this is the best choice as it's just 2 stops from it by bus. There are also free shuttle bus to Taipei Veterans General Hospital. However it is often a long queue for the bus.

If you are looking for a reasonably pricing service apartment with good service, this is a good one.

Room Tip: The rooms in the basement has no window. If you can afford, you better upgrade to the better rooms o...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IvyC888888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天母酒店公寓, 經理 at Tianmu Star Urban Living, responded to this review, January 18, 2014
Thank you for choosing Tianmu Star, also thank you for your willingness to share this joy to all your friends.

For your suggestion, we have proposed in an internal meeting to review, while the replacement of quilts and strengthen clean beds, to provide all customers a better accommodation and work.

Sincerely look forward to your visit again, wish you everything goes.

Thank you

Tianmu Star Business Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed December 29, 2012

We booked a Generation Suite expecting 3 bedrooms, but it turned out to be only 2 bedrooms, with a third bed in the living room, just beside the main door. The sheets looked worn out, and did not spell fresh, The sheets were also not changed for the week that we stayed.

Hot water in the shower was on and off, inconsistent. Bathroom accessories such as toothbrushes were not provided completely, and must be prompted. Drinking water in the pantry (canister) had to be prompted for refill.

The free laundry service as promised, was not delivered professionally. On some days, the laundry were not collected, "due to rain, and clothes can't dry in time, so no space to wash more". They have no dryer. No washer in apartment.

We were asked to pay for the "complimentary" airport transfer from apartment to airport at the end of stay which was promised at the point of booking. After much discussion and almost to the point of "threat", did it get delivered properly as promised.

As most travellers, we are out early and back late, whereas their office is usually closed when we are back. An Indonesian maid and a local lady are our main support, and their service is not professional, but needs much prompting.

The apartment is truly near the ShiPai MRT station. However, do not expect the apartment to look as glamourous as the pictures provided by management here. Overall, a below expectation stay.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank katongmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天母之星, Public Relations Manager at Tianmu Star Urban Living, responded to this review, May 22, 2014
Dear guest ,

Sorry you were disappointed with your stay. We value your feedback and appreciate every opportunity to improve.However, we believe there were key points of miscommunication.Our Family Suite feature 2 double bed and 1 additional bed which you can set at your convenience. That characteristic is stated in the room description, we didn’t aim to let you down. Concerning the changing of beds’ sheet, we apply an ecological policy in order to avoid wasting water and household products. An information placard fixed in every room explain that the guest have to ask for their bed to be change within their stay.
We have an individual gas heating system for each shower. Thus it may take some time for the water to be heated, especially during the period you were with us. During the winter, waiting 10 to 20 seconds is enough to get hot water. Washroom accessories as toothbrush and toothpaste are renewed on a daily basis and an extra water tank is available in every room in case of the first one has ran out.
To answer to your laundry enquire, we offered to help you finding laundry facilities ; there is a self-served new facility next to the hotel and we can also collect your laundry and send to laundry plant with fees. The launderette near our hotel can wash and iron your clothes on the next day. You choose not to pay anything and asked for free courteously service from us. We accepted to serve you but we didn’t guarantee you anything about the delivery time.
It’s stated in our description that airport transfer generate extra-fees. Once again we didn’t aim to deceive you on purpose. It’s also stated that our reception is open from 9am to midnight, and we would like to point out that every customer has his own keys equipped with a wireless engine to open the main door. Then, our guest can leave and come back freely at every time they want.
We tried to provide you the best service with respect, despite the fact that you haven’t respected our rules by occupying a room with 10 people, including kids, instead of the 6 normally allowed. We didn’t charge you for this matter and we adapted to this situation as much as we could.
For after hours, we also have intercom located by our front door to reach our staff.

Once again, thank you for your feedback. We are learning our mistakes and are now working to communicate our policies as clearly as possible to our guests. If there may be any opportunity to make it up to you, please contact us.

Yours faithfully,

Quentin, Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Tianmu Star Urban Living

Property: Tianmu Star Urban Living
Address: No.46, Lane 166, Sec.1, Shipai Rd, Beitou District, Taipei 112, Taiwan (Formerly Yangming Service Apartment)
Location: Taiwan > Taipei
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #465 of 565 Hotels in Taipei
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tianmu Star Urban Living 3*
Number of rooms: 13
Official Description (provided by the hotel):
The newly constructed and renovated Tianmu Star Urban Living Quarters is now available to accommodate all your lodging needs. We offer anything from economical one bedroom studios to fully furnished three bedroom, two bathroom packages complete with a kitchen, living room and an outside patio overlooking the breathtaking Yang Ming Mountains and Taipei cityscape. Because we are privately owned and operated, no standard hotel can put out the same offers at our prices. Our fine living quarters have a homey personal feel, so that you may fully relax, work or carry out your everyday activities with peace at mind. Our personnel are bilingual in English, French and Chinese in consideration for our international clients. Whether it is for an overnight or a yearlong stay, inquire today to discover a home fit for you. We are a 2 min walking distance from the Shipai MRT Station, Shipai city bus station, Shipai traditional market and Shipai night market. Other nearby attractions include hot springs, hiking trails, cultural sites, national parks, shopping districts and much more.Nearby Attractions: Recreation Center, Tienmu flea market, Tienmu Recreation Park, Shilin night market, Taiwan National Palace Museum, North Sea Coast National Scenic Tourism Area, Samao Mountain Hot Spring, Yangmingshan National Park, Miramar Cinema, Tienmu Baseball Arena, Beitou Hot Spring Museum, Dayeh Takashimaya Mall, SOGO Mall, Shin Kong Mitsukoshi, Lungshan Temple, Hwashi Night Market. ... more   less 
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