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“Wonderful staffs”

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Shangri-La's Far Eastern Plaza Hotel Taipei
Ranked #17 of 573 Hotels in Taipei
Certificate of Excellence
Reviewed January 7, 2014

Staffs are very friendly n helpful, excellent services. The club Lounge is good with food and staffs are extremely nice and helpful. Very good and quick services. Rooms are big and have lots of spaces for children.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with shangri-la.com
Thank MicLoC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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690 - 696 of 1,532 reviews

Reviewed January 4, 2014

We stayed here 12/18-22/13, our first visit to Taipei. This is an impressive hotel and I can't imagine there is a better place to stay in Taipei. We had access to the Horizon Lounge and it is outstanding in every respect, including a chef which assures that the breakfasts and evening snacks are excellent, and incredibly gracious guest services staff who assure that everybody is well taken care of. The hotel itself and the rooms are attractive, every member of the staff is at the top of their game, and this hotel is highly recommended.

  • Stayed: December 2013, traveled as a couple
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Thank KenRo14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLFEPHOfficial, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded January 19, 2014

Dear KenRo14,

Thank you so much for leaving us such a wonderful review. We are thrilled to learn that you like the Horizon Club Lounge, the room and the service provided by our team members. Thanks again for your recommendation and we look forward to seeing you again soon.

Best Regards,
Marcel NA Holman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

This hotel is typical of the Shangri-la chain, just above everyone else, we stayed in a club level room with a view of the 101 tower which was just superb, everything from the breakfast served in the club lounge to the staff in club area was of Shangri-la excellence. If in Taipei again I would definitely stay here again.

Room Tip: Get a club level room.
  • Stayed: November 2013, traveled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

Very rarely do I get to stay in the tallest building of any city. The 43-floor Far Eastern Plaza hotel belonging to the Shangri-La group in Taipei provided me that opportunity. The view of the city is mind blowing. The pool on the roof top is another great experience. All other facilities are standard but pricey. The service too, is adequate with the taxi service from the airport a defining point. For a business traveler like me the hotel is just right and after a hard day’s work, I could relax at the pool and then take off on a visit to the Shilin night market. The breakfast had a good spread and I liked the black coffee, may be a blend of Indian and Vietnamese beans.

  • Stayed: October 2013, traveled as a couple
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1  Thank Monica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLFEPHOfficial, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded December 16, 2013

Dear Monica B,

Thank you for staying in Shangri-La's Far Eastern Plaza Hotel Taipei and sharing your valuable review on us! We are thrilled to know that you enjoyed a good time with us, especially the stunning view from the room and rooftop pool. It is also our pleasure to provide you a wonderful experience by the convenient transportation and the helpful service from our team members. We are also glad to know you liked our breakfast which various food are being provided. We appreciate your review and look forward to welcoming you again soon!

Best Regards
Marcel NA Holman
General Manager

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Reviewed December 14, 2013

I stay here several times a year and the service and value are the best of any hotel I stay anywhere in Asia. From the arrival to the departure the people and the service are the best. I have never been disappointed with this hotel.

  • Stayed: December 2013, traveled on business
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Review collected in partnership with shangri-la.com
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLFEPHOfficial, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded December 16, 2013

Dear John M,

Thank you so much for recognizing us as The Best in Asia! It is our great honor to serve our customers with heart warming service and I am glad that my team members has made it through your entire stay! We look forward to welcoming you back again in the near future.

Best Regards,
Marcel NA Holman
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 14, 2013

Getting There,
I arrived late evening in Taipei and departed hotel at 17.00 for international airport and got hotel limo both times, took about 45 mins both directions so transit times did not seem unduly affected by traffic. Hotel is pretty central.
Service was excellent, friendly, helpful and fast without any obvious plays at milking tips. I asked for a late check-out due to flights and after checking, this was given without fuss.
I first came to this hotel some 13 years ago and apart from some cosmetic changes to carpets etc. from memory it is very much the same and by and large they have done a remarkable job to maintain it. The room I had on premier floor had a nice walk-in robe and luggage storage area, similarly bathroom was sensibly sized if a little dated in décor.
Bed and bedding was comfortable and wireless internet speed pretty good, ac was fine, but as temperatures were well down not really put to the test, however did maintain pleasant temp.

However overall it is showing its age a bit now. No convenient plugs for PC and other electrical equipment next to desk, the TV is mounted on a slide at the side of the bed but even when slid out still leaves you looking at an oblique angle.
Some stains on the Chaise longue, and a view which was 80% straight into the side of another multi-story building was not exactly enlightening and brought the experience a little off the boil. I recall having good views in the past….but not this time.
Many Chinese hotels have the sensation you get when you enter a lift in the presence of a chain smoker as whilst not actually smoking, nevertheless you can smell this stale smell and know that you are seconds away from someone lighting up…..this hotel does not, which is very pleasant and shows they have proper management of both policing policies but also air con.

Restaurant
I ate at the Japanese Restaurant Inuki and the Far Eastern for Breakfast, both excellent.

Overall it is a solid 4 star experience and for service 5 star

Room Tip: Try and get higher floor but certainly one facing district, rather than commercial views.
  • Stayed: December 2013, traveled on business
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2  Thank Singapore_Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLFEPHOfficial, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded December 18, 2013

Dear Singapore_Sydney,

Firstly, thank you for taking the time to share your feedback on Tripadvisor. We are glad to learn that you enjoyed the room and that the service has played a great role in making your stay a pleasant one. In regards to your comments, we will take it into consideration when completing refurbish work in the future, and provide you with a better experience. Also, kindly be informed that half of our rooms are facing the Taipei 101 view and can be reserved or requested upon making reservation. Please feel free to let our team members know your preference and I am sure we can do our best to fulfill your requirement. We look forward to welcoming you back again in the near future.

Best Regards,
Marcel NA Holman
General Manager

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Reviewed December 13, 2013

The Hotel at the Far Eastern Plaza is my favorite location in Taipei, after twenty years visiting on business and pleasure. Excellent service and personal treatment makes every stay a pleasure. The restaurant is one of the best in the city. The executive club is outstanding with super attendants. Every stay is a reason to continue staying here.

Room Tip: Rooms in the Executive area offer special amenities
  • Stayed: April 2013, traveled with family
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Thank Rucker60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SLFEPHOfficial, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded December 16, 2013

Dear Rucker60,

You just made our day! It is such a great honor to be our favorite guest's favorite location in Taipei. We are thrilled to know that our service has impressed you every time during your stay and also happy to know that you enjoyed our restaurant a lot! I hope that you did try our very famous Roasted Duck in the Shang Palace, which is one of my personal favorite in town. Thank you again for taking your time to share this lovely comment with us and we look forward to seeing you again soon.

Best Regards,
Marcel NA Holman
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Far Eastern Plaza Hotel Taipei

Address: No.201 Tun Hwa South Road, Section 2, Taipei 106, Taiwan
Location: Taiwan > Taipei
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 573 Hotels in Taipei
Price Range: $242 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Far Eastern Plaza Hotel Taipei 5*
Number of rooms: 420
Official Description (provided by the hotel):
Conveniently located 15 minutes from Taipei Songshan Airport, Shangri-La's Far Eastern Plaza Hotel, Taipei soars 43 stories above Taipei's premier business and entertainment district with sweeping views of Taipei 101 and the city skyline. Guests may find 4 fine-dining restaurants, a buffet restaurant and 3 lounges in the hotel. The Health Club features a gym, oil massage services and 2 outdoor rooftop swimming pools, while The Horizon Spa provides guests with numerous aromatherapy and beauty services in a serene space. A total of 11 function rooms ranging in sizes suit different customers' needs. In addition, complimentary access to in-house wired Internet and Wi-Fi is available throughout the hotel. ... more   less 
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