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“Excellent hotel for business or holiday!”
Review of The Westin Taipei

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The Westin Taipei
Ranked #68 of 571 Hotels in Taipei
Certificate of Excellence
Chicago, IL
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent hotel for business or holiday!”
Reviewed August 12, 2012

The recent upgrades to the hotel have resulted in a great place to stay! The bed is comfy, the desk is comfortable for working and the bathroom is luxurious! The Silk Road Buffet for breakfast is perfect for those whose body is not sure they want breakfast, lunch or dinner as they wrestle with jet lag! You will find American cereal, toast, pancakes, etc as well as curries, local delicacies for the different Asian cultures as well as fresh, squeezed fruit juices...wonderful! The location is $12 TWD cab ride from most of the city...since this was a business trip did not get around to many of the sites. A cab ride is approximately $40US from the airport and give yourself at least an hour to get there as it is quite remote from the city center. If you arrive late from the US--there is a 24 hour quickie mart across the road where you can find snacks and a MOS burger joint next to it. The meeting rooms were comfortable and the service level was very good. Also, the food at the meetings was delicious and varied.

Room Tip: Join SPG - Starwood hotels affinity group - before you go and you will get free wireless in your roo...
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  • Stayed August 2012, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BV74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, Front Office Manager at The Westin Taipei, responded to this review, January 20, 2017
Dear Guest,

We would like to thank you for taking the time to share your concerns with us.

To provide professional and warm service and to give our guest a pleasant stay is our goal.

We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Thai first
  • Any
English first
Singapore
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 11, 2012

Stayed here for business (one day) and tourism (two days).

You have to consider the trade-off offered to you by this hotel. Since this hotel is quite far from many key tourist and business parts of the city, this hotel can feel more quiet than your typical Westin city hotel. You'll appreciate the feeling of calm you'll get in this hotel. The trek to and from "town" will however be a bit of a disadvantage because Taipei traffic can get quite complicated, and taxi fares to "town" can add up.

The rooms are spacious and nicely decorated in Westin tones (a lot of brown and light greens). Lighting is just about right. Rooms are well equipped for work -- desk is spacious, the seat is comfortable, rooms come with a fax/printer (although I didn't know how to get a printer driver for my desktop). They got Westin's heavenly bed right, so yes you will most likely sleep well. The shower is excellent, and the bathroom looked clean and well maintained.

We found their staff to be very courteous, sincere, and thoughtful. Excellent service! We found Helen, one of the guest relations staff stationed at the lobby to be very helpful about directions and information on tourist areas. She was mindful of what we wanted, and provided great alternatives.

There are a couple of good points to consider:
1. The hotel has a bakery at the lobby. Great choices of bread and pastries -- we didn't opt for a buffet breakfast because we thought the bakeries would start our day right. Besides, there is a Starbucks just outside the lobby.
2. Internet is fast (and for the rate that we were paying, came free)
3. Did I mention service was topnotch?
4. I hear the lounge is great (but I didn't get to try it). I think one has to pay extra above standard rates for lounge access.

A couple of bad points:
1. We found a small live bug/cockroach inside the trash bin. We called room service and the offending party was promptly disposed.
2. English among staff (non-front desk) was not adequate. But then again, we need to lower our expectations for passable English in cities like Taipei.
3. My wife complained about the hair dryer that was "too weak"

Overall, we found the hotel to be 60% great and 40% not-so-great -- but that is based on higher standards we have for a hotel of this class and of this price. At the end of the stay, you'll feel that you had a good enough stay, but nothing really deserving of a "wow."

Room Tip: Great views from your room are difficult to be had in this part of town (maybe the upper suites woul...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MYKNN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, Front Office Manager at The Westin Taipei, responded to this review, January 20, 2017
Dear Guest,

We would like to thank you for taking the time to share your concerns with us.

To provide professional and warm service and to give our guest a pleasant stay is our goal.

We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 25, 2012

We last stayed at the Westin in Jan 2012 (see my earlier review) and we visitied again in June for 5 nights. The hotel renovations have been completed and I love the new look and the feeling of spaciousness, especially in the lobby. The service was top-notch, as before... efficient, yet warm and friendly. The rooms were comfortable, and I can't get enough of the heavenly bed! We enjoyed the breakfasts in the executive lounge, and the coffee was good! (A far cry from our last experience!) The manager did say that they would be making improvements on the coffee, amongst other things, and he delivered on his promise!! It looks like the Westin Taipei will be our hotel of choice from now on. Keep up the good work!

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Pox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, Front Office Manager at The Westin Taipei, responded to this review, January 20, 2017
Dear Guest,

We would like to thank you for taking the time to share your concerns with us.

To provide professional and warm service and to give our guest a pleasant stay is our goal.

We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 9, 2012

This hotel has a very enjoyable executive lounge. I have enjoyed it a few times and each time seem to enjoy it more ! The ladies who look after the lounge are excellent. This is one of the best lounges I have been in. It shares the same feeling as the rest of the hotel ... unimposing, understated quality that is just there in a very background way. I met the General Manager who is a charming and relaxed German gentleman. Things seem to run here with German efficiency but with no fuss, no bother in fact little sign of effort, it just happens ! Relaxed, good quality with efficiency in all the areas you would expect. I enjoy each visit to this hotel !

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AshleyNicholas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, Front Office Manager at The Westin Taipei, responded to this review, January 20, 2017
Dear Guest,

We would like to thank you for taking the time to share your concerns with us.

To provide professional and warm service and to give our guest a pleasant stay is our goal.

We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 4, 2012

i will definiitely come to this hotel again if I go to Taipei.
This hotel allowed me to check in very early in the morning....(about 8:00 am) as my plane just landed and arrived at 5:45 am. The room is spacious, the price is very affordable !!! The bed (heavenly bed) was extremely comfortable, especially after I just arrived from a Long haul flight trips. The staffs all spoke with good English.
Excellent :)

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YusufW79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, Front Office Manager at The Westin Taipei, responded to this review, January 20, 2017
Dear Guest,

We would like to thank you for taking the time to share your concerns with us.

To provide professional and warm service and to give our guest a pleasant stay is our goal.

We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London UK
Level Contributor
111 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed June 11, 2012

Stayed at the Westin Taipei for 2 nights after arrival from London, before I toured the beautiful island of Taiwan.

The hotel has just been refurbished. Once I arrived by taxi, my luggage was taken away in seconds. Check in was done within minutes and there was no queue (probably it was a bit late in the evening for check in). I was upgrade to a “Executive Room”.

The hotel has an “office” feeling rather than being cozy and intimate. However once you stepped into your room, it’s a paradise. The new decoration is very classy with some Asian touch. Room is very spacious with everything you need and so is the bathroom. There is no free wifi in guest room but if you hook up the connection in the public area sometimes it will continue working in guest rooms as well. The room was extremely quiet which is a big plus for a light sleeper like me. And of course the Westin Heavenly bed was marvellous after a long flight. It is the biggest bed I’ve ever slept at.

During my stay I used the spa and the pool. Both of them not the best I’ve seen but it’s working fine. Staff in the gym/spa area is very friendly.

I also used the lobby bar for dinner. It is a bit of disappointment – lack of atmosphere and the food was ok. Service was not very personal and lack interaction with hotel guests.

I would say the hotel serves corporate/business clients better than leisure. However I would consider staying here again for the nice rooms and decent location.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jtung74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, Front Office Manager at The Westin Taipei, responded to this review, January 20, 2017
Dear Guest,

We would like to thank you for taking the time to share your concerns with us.

To provide professional and warm service and to give our guest a pleasant stay is our goal.

We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
305 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 172 helpful votes
Reviewed June 10, 2012

A small hotel, compact in a good location and accessible to the train station. Nice stroll around the area takes one to many little eating places. The rooms are comfortably furbished, and has many modern touches. It's also generously sized for this busy city. The one drawback was there seem to be some construction at the building across the road and drilling and piling sounds started at 5am in the morning which woke me too early. I gave this feedback to the management and received an immediate response and apology they will do better (which is a pleasant surprise - how often do hotels these days care so much?). Breakfast is in a very nice restaurant which I enjoy the asian decor and quirkiness of the layout.
Staff all spoke excellent English and were helpful 24x7.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wennie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toni C, Front Office Manager at The Westin Taipei, responded to this review, January 19, 2017
Dear Guest,

First of all, we would like to thank you for taking the time to share your concerns with us so we can continue to improve.
To provide professional and warm service and to give our guest a pleasant stay is our goal.
We are very much thankful for your precious time to stay in our place and looking forward to welcoming you back to serve you better in the near future.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Taipei

Property: The Westin Taipei
Address: No.133 Section 3, Nanjing East Road, Taipei 104, Taiwan
Location: Taiwan > Taipei
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Taipei
#29 Business Hotel in Taipei
#31 Luxury Hotel in Taipei
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Westin Taipei 4.5*
Number of rooms: 288
Official Description (provided by the hotel):
The Westin Taipei provides a unique cultural touch and an oasis for rejuvenation in the financial, commercial and entertainment district of Taipei City’s Nanking East Road. Our hotel is a mere 40 minutes drive from Tao Yuan International Airport and convenient to the MRT. We are also just 15 minutes from the Taipei World Trade Center and the Nangang Exhibition Hall, via the Mass Rapid Transit Muzha Neihu Line.Ideal for both business and leisure travelers, we are conveniently located near major shopping centers and global corporate enterprises. We are very close to Taipei 101 -the tallest building in Taiwan- and not far from the National Palace Museum with its exquisite collections of ancient treasures, as well as night markets bustling with activities.Our Sensory Welcome will help you revitalize the minute you walk through the doors. You will be met with a delightful smile and Westin’s signature White Tea Scented Towel Service, a freshly prepared welcome drink, and Westin music and lighting to create an energizing ambiance. It will make your arrival experience refreshingly unique.288 deluxe rooms, including 42 suites, are comfortably appointed with contemporary amenities and beautiful city views. Each is equipped with our signature Heavenly Bed® for a relaxing night’s sleep. You can re-energize in the WestinWORKOUT® Gym, or work out in the privacy and comfort of your WestinWORKOUT® Room should you prefer. Our dining options offer culinary treats from both east and west, featuring a wide selection of the finest Chinese, Western, Italian, and Japanese cuisines.Find total renewal at The Westin Taipei. ... more   less 
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Also Known As:
The Westin Taipei Hotel Taipei
Westin Taipei
Taipei Westin

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