I stayed here for 3 nights with my entire family. My father has stayed here in the past and is our usual goto place in Taipei. We'd had great experiences before but this stay was a bit unfortunate. First the positives: good location, great breakfast.
For the negatives - the service was really quite poor. Our main request was for the three rooms to all be adjacent or at least close. When we checked in they confirmed that they were adjacent but when we went up to the rooms, they were on opposite sides of the hotel. They told us that they were full but would accommodate the next evening. The next day when we change rooms, they moved us down from the 8th to the 6th floors (which incidentally are quite dated despite being the same price). They assured us that they were adjacent but then when we got up were not. They told us that in order for us to switch, we would have to call our travel agent as it would have been more expensive. When we said that we were willing to pay the difference to e adjacent, we were told that we needed to talk with our travel agent.
Overall, would not recommend this hotel mainly bc of awful service. But if you're going to stay, definitely stay on a high floor and ask if its been an updated room.
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- Also Known As:
- Howard Plaza Taipei
- Taipei Howard Plaza Hotel