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“Good location - poor service.”

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Howard Plaza Hotel Taipei
Ranked #81 of 578 Hotels in Taipei
Certificate of Excellence
Reviewed April 18, 2014

I stayed here for 3 nights with my entire family. My father has stayed here in the past and is our usual goto place in Taipei. We'd had great experiences before but this stay was a bit unfortunate. First the positives: good location, great breakfast.

For the negatives - the service was really quite poor. Our main request was for the three rooms to all be adjacent or at least close. When we checked in they confirmed that they were adjacent but when we went up to the rooms, they were on opposite sides of the hotel. They told us that they were full but would accommodate the next evening. The next day when we change rooms, they moved us down from the 8th to the 6th floors (which incidentally are quite dated despite being the same price). They assured us that they were adjacent but then when we got up were not. They told us that in order for us to switch, we would have to call our travel agent as it would have been more expensive. When we said that we were willing to pay the difference to e adjacent, we were told that we needed to talk with our travel agent.

Overall, would not recommend this hotel mainly bc of awful service. But if you're going to stay, definitely stay on a high floor and ask if its been an updated room.

  • Stayed: April 2014
    • Value
    • Location
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    • Service
1  Thank Sunclouds12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardPlazaTaipei, Manager at Howard Plaza Hotel Taipei, responded to this reviewResponded April 25, 2014

Dear Valued Guest,

Firstly, we would like to thank you for staying at The Howard Plaza Hotel Taipei and telling us your feedback. It is appreciated.

We are truly sorry that we did not meet some of your expectations during your recent stay. Your comments are greatly appreciated as it will assist us in becoming better at what we do. Your feedback has proved to be invaluable.

Once again, we apologize for the inconvenience that this may have caused you. It's our goal to retain every guest's satisfaction, and we hope to serve you again in the future.

With warm regards,
Hotel Management

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390 - 396 of 1,050 reviews

Reviewed April 17, 2014

We stayed here for 6 days in April. It was a business trip and we were booked in one of the Executive Superior King rooms on the top floor (13). Perks included a separate check-in desk on the 4th floor, free wi-fi (which requires daily log-in), breakfast in the room adjacent to the Rosewood Club room and snacks throughout the day in the Rosewood Club room.

The room was bright and well appointed. We were facing the parking lot which was quiet. The seal at the bottom of the shower door in the bathroom was worn and created a small puddle every time the shower was used. The carpeting in the room is off-white and could use extra shampooing because of the light color. The hotel is large with 600 rooms on floors 5 through 13 so it is easy to miss these little maintenance details.

The hotel was quite busy starting Thursday with 3 major auto conventions taking place starting Friday (at the Convention centers). We saw guests from Japan, Africa, the Czech Republic, Australia, Europe and other Asian countries.

While sitting in the Rosewood Club room one afternoon, the general manager walked over to us and casually introduced himself as CK. We spoke to him for a few minutes and were pleased to find how approachable and friendly he was. We thanked him for a great stay as most of the staff, particularly at breakfast and in the Club room, were exceptional.

  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Dushi-NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardPlazaTaipei, Manager at Howard Plaza Hotel Taipei, responded to this reviewResponded April 21, 2014

Dear Valued Guest,

Thank you for staying at The Howard Plaza Hotel Taipei. We truly appreciate your feedback.

We are really pleased to learn of your comment made on your recent stay and find that you were generally satisfied with our service. At The Howard Plaza Hotel Taipei, we always strive to offer guests the best possible service. Your review is the best reward to our associates.

Regarding your comments about the carpet and bathroom, we have forwarded the issue you experienced to related departments. We highly appreciate your feedback as it will assist us in becoming better at what we do.

Once again, thank you for providing us this valuable feedback. We look forward to welcoming you again.

With warm regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2014

I recently have had the pleasure of staying at the Howard Plaza and have found the service and attention to the customer to be outstanding....always a friendly smile, always very attentive to what can be done to make the stay more enjoyable. The property is well kept and conveniently located with several eateries close by....two thumbs up!

  • Stayed: April 2014, traveled on business
    • Value
    • Location
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Thank mike d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardPlazaTaipei, Manager at Howard Plaza Hotel Taipei, responded to this reviewResponded April 21, 2014

Dear Valued Guest,

We would like to thank you for your kind compliment. Your lovely review is greatly appreciated.

We are really glad to learn that you were satisfied with our service. Your feedback has been shared with our team. Your comments on TripAdvisor were visibly heartening to them.

Once again, thank you for your support. We would love to have the pleasure of seeing you as a regular guest.

We look forward to your next visit soon and wish you the best in your business and personal endeavors.

With warm regards,
Hotel Management

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Reviewed April 11, 2014

We have stayed for 9 nights in March of 2014 at this hotel. Location of this hotel is very good. It has two different western and Chineese/Japaneese breakfasts. Room cleanliness was very good and staffs were very friendly. I recommend this hotel for business travellers.

Stayed: March 2014, traveled with family
Thank Ali T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardPlazaTaipei, Manager at Howard Plaza Hotel Taipei, responded to this reviewResponded April 18, 2014

Dear Valued Guest,

Thank you for staying at The Howard Plaza Hotel Taipei and writing us the review.

It is our pleasure to receive the compliment and be of service to you. At The Howard Plaza Hotel Taipei, it is our mission to offer every guest an excellent accommodation experience and the best possible service. Your feedback just encourages us pretty much.

Your support is greatly appreciated. We look forward to serving you again soon.

With warm regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

I have just had the one of if not the best hotel experience . I have been coming to to Taipei for many years and have often stayed atthe Howard Plaza . Tonight I was invited to the GM's cocktail night party .CK the manager is one of those people you have to meet - he is larger than life , tells terrible jokes but is the most likeable character you are likely to meet .His big personality flows down to his incredible staff , Apart from all looking like Victoria Secrets super models , Amy, Yvonne Amanda and Angel are incredible at making you feel welcome and working the room to best advantage , At one point I was standing by myself and one of them ( I dont remember which one ) introduced me to Trav from the good ol US of A . We got on well then he and my major supplier all went out for dinner -this maysond a little weird , but it was all part of the ability the staff at the Howard Plaza have to make things work . Seriously , do yourself a favour - stay here a few times and earn your place as a regular , the spin off rewards are immeasurable .

Room Tip: 'worth it to go for an upgrade , the rooms may not be super modern, but are very comfortable wth...
See more room tips
  • Stayed: April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardPlazaTaipei, Manager at Howard Plaza Hotel Taipei, responded to this reviewResponded April 15, 2014

Dear Valued Guest,

Thank you for staying at The Howard Plaza Hotel Taipei and writing us the feedback. It is greatly appreciated.

We are so glad to know that you enjoyed your stay with us. Your kind comments on TripAdvisor are a spark plug for igniting the spirits of the management and staff. Thanks for spreading so much goodwill. It is our pleasure to be of service to you.

Once again, thank you for writing the review. We appreciate your support, and look forward to welcoming you again soon.

With warm regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2014 via mobile

Hello

I am a Singaporean Chinese stayed here from 05 to 08 Apr (Room 1045). Both my fiancée and I felt that the hotel is very warmth and friendly. It has the international 5 star facilities and services provided such as business centre, free wifi at the lobby and so on.

Housekeeping staffs are great! They made up our room very clean and everything else in place after our return each day from shopping.

Concierge staffs are very very helpful. They always help us with our questions, requests and info. Peter Lim is extremely service oriented when we asked about how to get to Kao Hsiung and he showed us the map, the bus, etc.

Great variety of breakfast to choose, Chinese / Japanese or Western. The breakfast close too early at 10am. In Singapore, breakfast closes at 1030am on weekday and 11am on weekend to facilitate late crowd who sleep late like us! Haha.. but it's okay.

One thing to take note is.. the staffs at the restaurant were "more polite" to caucasians than Asians. On our last day of breakfast, one of the staff approached us and told us to help ourself with the food as the buffet is closing soon.
Then the staff approached to our next table of 4 westerners, and asked them if they need any food and he can take for them because buffet is closing soon. It should be the same treatment for us.. :)

I am working in a hotel as management in Singapore too. I chose this hotel because of great reviews I have seen in Trip Advisor. I had a wonderful stay in your hotel and I will definitely recommend you to all my friends in Singapore to stay whenever they travel to Taipei.

Thank you to all and we will definitely come back again to Howard Plaza Taipei.

Well done.

Berry and Lizz

Stayed: April 2014, traveled as a couple
Thank Bérry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardPlazaTaipei, Manager at Howard Plaza Hotel Taipei, responded to this reviewResponded April 11, 2014

Dear Valued Guest,

Thank you for staying with us and writing the positive review. It is greatly appreciated.

We are extremely happy to know that you and your fiancée had a great time in our hotel. Completing guests' satisfaction is our goal at the Howard Hotel Taipei Hotel. It is a pleasure to be of service to you and your fiancée.

Regarding the situation you experienced at our restaurant, we have forward your thought to our management team for the further improvement. We highly appreciate your feedback as it will assist us in becoming better at what we do.

Once again, we value your patronage and appreciate your lovely review. We hope to serve you again in the near future.

With warm regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

Once again the hotel has exceeded all my expectations at the price. The staff are wonderful, friendly, helpful and really try to make your stay as enjoyable as possible. This is ALL staff from cleaners through bar staff right up to the manager. The superior rooms (those facing out from the foyer) are huge, well kept, and airy. Fresh fruit in the room every day, excellent breakfasts (European and SE Asian) are superb and a wide choice of evening meals in the restaurants means there is always something different to try. Add to this the proximity of the MRT, the airport bus stop RIGHT outside and an excellent steamed-dumpling place 2 minutes walk away, this place is so good as to be untrue.

One (very) small criticism. There is tea and coffee making facilities in the room, but these are not replenished automatically - had to ask for extra coffee three times over a 8 day stay. My only regret is I could not extend the stay for another month to spend my 50th birthday there.

Other places like the Hyatt or Ambassador may be more up-market, but the personal service you get at the Howard is incomparable to any other hotel in which I have stayed. Please keep up the good work CK, Angel, Nicole and everyone else. Looking forward to seeing you again next year.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hungmung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardPlazaTaipei, Manager at Howard Plaza Hotel Taipei, responded to this reviewResponded April 8, 2014

Dear Valued Guest,

Thank you for staying at The Howard Plaza Hotel Taipei and writing us the lovely review. It is greatly appreciated.

We try hard to provide the best possible service to our guests, and their satisfaction is our reward. We want to thank you for spreading so much goodwill. Your comments were visibly heartening. We really appreciate you taking the time to let us know we're doing something right.

Regarding the replenished capsules of coffee maker, we have shared the problem with the management team and related departments. Your feedback has proved to be invaluable.

Once again, we value your patronage and appreciate your confidence in us. We look forward to welcoming you again soon.

With warm regards,
Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Plaza Hotel Taipei

Address: No.160 Section 3, Ren'ai Road, Da'an District, Taipei 106, Taiwan
Location: Taiwan > Taipei
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Taipei
#16 Spa Hotel in Taipei
#37 Luxury Hotel in Taipei
#52 Family Hotel in Taipei
Price Range: $131 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Howard Plaza Hotel Taipei 4*
Number of rooms: 606
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Also Known As:
Howard Plaza Taipei
Taipei Howard Plaza Hotel

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