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“Good location but staff lacks friendliness”

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amba TAIPEI XIMENDING
Ranked #70 of 574 Hotels in Taipei
Certificate of Excellence
Reviewed June 12, 2013 via mobile

I stayed here for 3 nights with my family last week. With the exception of the location and provision of a laundry room, I was quite disappointed with the room size. The staff lacked the friendliness that we experienced in the other Taiwan hotels. The breakfast spread was pretty much the same over 3 days.

  • Stayed: June 2013
    • Value
    • Location
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1  Thank GhimH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teresahuang77, 總經理 at amba TAIPEI XIMENDING, responded to this reviewResponded June 20, 2013

Dear amba guest,

Thank you for staying with us and sparing time to share your recent amba experience online.

I am sorry to learn that we failed to meet your expectation during your time with us. Your valuable feedback regarding our staff friendliness and breakfast selection have been delivered to the departments concerned for continuous improvements.

Thank you once again for your time of sharing. We look forward to your next visit to amba whenever your trip brings you back to Taipei.

Teresa Huang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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386 - 392 of 660 reviews

Reviewed June 4, 2013

The hotel is in the middle of Taipei: crowded and crazy. It is NOT for business travel. You must walk to the entrance from the street - granted it's not far, but the streets are crowded and it is not simple to negotiate, especially pulling a roller bag. Reception is on the 5th floor.
Decor is industrial. There is no comfort. Lighting is terrible. And internet access, while available and free, is not intuitive. "Username" and "Password" are in Chinese, so English-only speakers have no clue

The room is oddly laid out and reeked of mothballs...

  • Stayed: June 2013, traveled on business
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1  Thank Btravele2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teresahuang77, 總經理 at amba TAIPEI XIMENDING, responded to this reviewResponded June 13, 2013

Dear amba guest,

Thank you for choosing amba TAIPEI XIMENDING and sparing time to share your recent amba experience online with us.

Your valuable feedback is highly appreciated and has been delivered for internal cross-department discussion for improvements needed.

Thank you once again for your valuable feedback. We shall all look forward to welcoming you soon whenever your trip brings you back to Taipei.

Teresa Huang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013 via mobile

Great location. Friendly staff. Trendy hotel with geat concepts- clean and new too. My 4 y.o. love the toilet and my 9 y.o. love the shower. I love the laundry room - lifesaver for young family like me. My husband loved the many food stalls around. Just a bit more challenging to get variety in breakfast in ximending area - but the place is super happening at night.

1  Thank Ginny K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
teresahuang77, 總經理 at amba TAIPEI XIMENDING, responded to this reviewResponded June 13, 2013

Dear amba guest,

Thank you for taking time to highlight your recent amba experience with us.

It is and always will be our greatest pleasure knowing that our valued guests like you and your lovely ones enjoyed your stay with us. Your gracious recognition will surely be shared with the entire amba team, whom I believe will be much encouraged and inspired.

Thank you once again for your support towards amba. We all look forward to welcoming you and your lovely family soon in the near future.

Teresa Huang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 28, 2013

This is 2nd time staying and it improves a lot not only on the service but also on the overall cleaniness.
Situated in the middle of Ximending where you can get basically everything frm good local food , shopping and cinemas nearby.Although not much variety for breakfast, it will still keep you full.
Parking is not provided and this is not friendly for local pp.

Room Tip: If need bigger room, choose L size, it makes a lot of difference for luggages and all the shopping s...
  • Stayed: May 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Thank mumtravellerasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teresahuang77, 總經理 at amba TAIPEI XIMENDING, responded to this reviewResponded June 3, 2013

Dear amba guest,

Thank you for sparing time to share your recent amba experience online with us.

I am really glad to learn your recognition towards amba. Your kind words along with suggestions will surely be shared with the entire amba team, whom I believe will be much encouraged and inspired.

Thank you once again for your valuable feedback. We shall all look forward to seeing you soon in the near future.

Teresa Huang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

Amba hotel is a modern and trendy hotel. located in the heart of the bustling Ximending area.
The rooms are not large, but very clean and have all amenities you could expect from a hotel in this range (coffee-making facilities, complimentary drinking water) and even some extra surprises (a pair of take-away trendy slippers).
The hotel is in a reduced-traffic pedestrian street and in the same building as the Eslite shopping center. Reception is on the 5th floor. Take an elevator from street level at the side of the building.
Staff is extremely helpful and friendly.
I have stayed in other hotels during previous visits to Taipei, but from now on I will only stay in Amba.

Room Tip: I think there are rooms without windows. Best to make sure you have a window.
  • Stayed: May 2013, traveled solo
    • Value
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1  Thank MDBGhent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teresahuang77, 總經理 at amba TAIPEI XIMENDING, responded to this reviewResponded May 24, 2013

Dear amba friend,

Thank you for choosing amba TAIPEI XIMENDING and sparing time to share your recent amba experience online with us.

We are all happy to learn that you had an overall enjoyable time with us. On top of all, I am especially pleased that you found our staff helpful and friendly during your stay. It is, by all means, the greatest encouragement to the entire team knowing that our efforts are well-delivered to our valued amba friends like you.

Thank you once again for your gracious recognition. We look forward to welcoming you back to amba soon whenever your next trip brings you back to Taipei!


Teresa Huang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2013

Interesting boutique hotel at the hard of ximenting, about 10 mins walk for subway. It is not exactly easy to find as it is part of a building and you need to take a lift to reach the hotel reception area. Nice cozy restaurent with features of toys from yesteryears. There are many shops available for most shops open at 11am only .

  • Stayed: May 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Thank stargate2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teresahuang77, 總經理 at amba TAIPEI XIMENDING, responded to this reviewResponded May 24, 2013

Dear amba friend,

Thank you for staying with us and I am really glad to read your recent amba experience online.

We are all happy to learn that you found us interesting and convenient during your time in Taipei. Believe you must have taken well advantage of the convenience of Ximending and enjoyed some quality time with your loved ones.

Thank you once again for sharing and we look forward to your next visit in the near future whenever your next trip brings you back to Taipei!


Teresa Huang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Stayed at Amba for 2 nights. Room is clean and new. The hotel located in the heart of Ximending which is very convenient and only 5 minutes walk to the train station. There are lots of art pieces and paintings in the hotel as well. Will stay again next time I visit Taipei!

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
2  Thank Tangokwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
teresahuang77, 總經理 at amba TAIPEI XIMENDING, responded to this reviewResponded May 16, 2013

Dear amba friend

Thank you for choosing amba TAIPEI XIMENDING and I am really glad that you spare time to share your recent amba experience online with us.

We are all happy to learn that your overall stay with us was an enjoyable one and that you enjoyed our superb location. Meanwhile, it is and always will be our inspiration to discover more of Taiwan’s creativity and share with all amba friends. Thank you for noticing!

We look forward to serving you soon whenever your next trip brings you back to Taipei!


Teresa Huang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about amba TAIPEI XIMENDING

Address: 77 Section 2 Wuchang Street, Taipei 10843, Taiwan
Phone Number:
Location: Taiwan > Taipei
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
Ranked #70 of 574 Hotels in Taipei
Price Range: $104 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — amba TAIPEI XIMENDING 4*
Number of rooms: 160
Official Description (provided by the hotel):
amba Taipei Ximending is located in the heart of trendy Ximending shopping and entertainment area in Western Taipei, just five minutes’ walk to the Taipei Metro Ximen Station, one metro stop from the Taipei Main Station for high-speed rail, and only 20 minutes’ drive to Taipei 101. Nominated as one of the best hotel openings by Wallpaper* magazine in 2012, amba Taipei Ximending occupies levels 5 to 10 of the fashionable Eslite shopping complex on Wuchang Street, junction of Kunming Street. This hip, eco-friendly hotel features free high-speed WiFi access hotel-wide, 160 contemporary guestrooms with separate rain shower, and free use of a self-service laundry room. Extra large rooms, loft rooms and balcony rooms can accommodate up to four adults, ideal for friends and family to share. Dining options include chiba – an international all day restaurant for fun dining, tingba - a retro chic music lounge, and tianba – a bakery with an alfresco courtyard. Best of all, there are many locally inspired fun elements awaiting for your discovery. ... more   less 
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