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“Not perfect but just ok”
Review of Swiio Hotel

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Swiio Hotel
Ranked #31 of 574 Hotels in Taipei
Certificate of Excellence
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not perfect but just ok”
Reviewed April 27, 2014

basically this place is good to crash and being it be in xi men ding getting around was really convenient. hotel facilities wise it was what was expected the only thing the places is abit cramp and be rather claustrophobic as the rooms we had didn't have any windows.

Room Tip: ask for a double bed if you do not one to share the bed.
See more room tips
  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KagariY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swiio, 經理 at Swiio Hotel, responded to this review, April 28, 2014
Dear KagariY,

Thank you for staying at Swiio Hotel and taking time to share your experience with us.

We are terribly sorry to here that you are umcomfortable without window. We suggest you can contact with us when you will stay at our hotel next time.
We will try our best to arrange the window for you.

Thank you again for this comment. We all look forward to your stay on your next trip to Taipei.


Best Regards,

Neo Lin/Supervisor
Swiio hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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667 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Norwegian first
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  • Thai first
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English first
Hong Kong, China
Level 6 Contributor
242 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed February 25, 2014

The hotel is pretty small in a building in Ximending. The location is good as this is in one of the busiest area in Taipei. And there is subway station very nearby.

The decoration is lovely.

It got everything in the room. The bed is comfortable.

But, the room is quite small. Check-in time is 3pm and so we had to have lunch first and walk around before getting the room.

Also, the service of the reception is good.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aska_883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swiio, 經理 at Swiio Hotel, responded to this review, February 27, 2014
Dear Valued Guest,

Thank you so much for taking the time to write such a detailed review after your stay at Swiio Hotel . We are so delighted that you were satisfied with our service and facilities. We truly hope our honest and warmest customer service could make you feel like staying at home.

Your comments will be share with our staffs.

Thank you again for this comment. We all look forward to your stay on your next trip to Taipei.


Best Regards,
Ivy Su
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 24, 2013

Location is good and convenience.
The hotel is very stylish.
The hotel is having high security. The lift must be operated by a security card. You cannot access other floors without room card.
Price is reasonable, but the room is quite small and noisy.
The wall is too thin that we can hear people talking clearly.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emilysham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swiio, 經理 at Swiio Hotel, responded to this review, December 27, 2013
Dear Valued guest,

Thank you for choosing Swiio Hotel and taking your precious time to share a review with us. We are appreciative of you write the detail information about our service. We truly hope our honest and warmest customer service could make you feel like staying at home.Moreover, your comment is such a great encouragement to us

Regarding about there is soundproof is poor in the room , we are strongly considering your idea, and will report it to our management for further actions .Your kindly suggestions would be great motivation for improvements in our business.

Thank you once again for giving us the opportunity and we all sincerely looking forward to serving you and your family in the future!

Best Regards.

Ivy Su
Manager
Swiio Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching, Malaysia
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 16, 2013

My advise from friend do not book any hotel through website just based on the photo, because the photo put on the pages might be many year ago. but i give it a try this time.
Swiio Hotel is newly opened a year ago, the venue is the best location, and the place is clear and neat. I love the designed, the assess card system is awesome, only the hotel guest are able to access to the hotel room floor.

It is so convenient for the shopper, I can shop and put my stuff back to hotel and continue shopping again. that is much more easy for us. The room in the web picture are exactly like what we see in front of us. Good Choice, I definitely will come back to this hotel.

Room Tip: Get a Deluxe room instead of standard Superior, just slightly difference in term of price, but the d...
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Violetoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swiio, 經理 at Swiio Hotel, responded to this review, November 16, 2013
Dear Valued Guest,

Thank you so much for taking the time to write such a detailed review after your stay at SWIIO Hotel . We are so delighted that you were satisfied with our service and facilities. We truly hope our warmest customer service could make you feel like staying at home.

Your comments will be share with our staffs.

Thank you again for this comment. We all look forward to your stay on your next trip to Taipei.

Sincerely

Ivy Su
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 14, 2013

A new hotel with a youthful concept: lounge reception area with large projector screen (similar to hostels), pantry area for guests' usage. They have rooms from level 5 & above. Reception is at Level 6 (Note: a nightclub is within the same building, accessible by a separate lift. Front desk staff assured us that it only operates till 10pm). Each level (except reception) can only be accessed if u scan your room keycard.

SERVICE
Pretty good and prompt service and staff were polite as well. They even allowed us to leave our luggage overnight with reception (even though our check-in date is the next day). Changing of reservation was also promptly attended to.

Bad experience 1: Staff told us our room was not ready when we arrived at 2.45pm to check-in (although check-in time is 3pm). When questioned, they say it's because we mentioned (the day before) that we would be leaving our hand luggage when back in Taipei and be back by evening. To be honest, this sounded more like an excuse as they should have sufficient time to clean the rooms between 12pm-3pm. Nevertheless, we had no choice but to come back at a later time even though tired from the journey back to Taipei.

VALUE
Given the rates we paid, we would have opt to stay at JustSleep Ximending instead (but they were fully booked).

SLEEP QUALITY
We slept soundly and quite comfortably (surprisingly) so either we were too tired or there was absolutely no noise at all. The bed and pillows are comfortable and room humidity was just right.

CLEANLINESS
Hotel is new hence cleanliness isn't an issue here. Basically the room was kept in pretty good condition and we see no stains on the sheets as well. But do note that despite being a non-smoking hotel, the smell of stale smoke exists in both the rooms we have come across (although the 2nd one was much better as the smell is not as strong as the 1st).

LOCATION
Right in the heart of Ximending (one street away from Rainbow Hotel). There is a 7-11 within short reach and shopping easily available downstairs. MRT exit is also within short walking distance.

ROOM
Honestly, this is one of the smallest room I've come across in Taipei (other rooms I've stayed previously were larger than this). But surprisingly the small area can accommodate a small lounge corner and space for our luggages and such. There is no window but isn't a big issue since we were outside most of the time.

Electric kettle, free snacks, shampoo, shower gel, toothbrush+paste, comb, shower cap, razor were provided. Wardrobe is just a metal pole (open concept). Free wifi available (even ethernet cable is provided).

Bad experience 2: Staff told us the hotel does not allow smoking within its premises but when we entered the room, the smell of stale smoke was quite distinct (I have very sensitive nose), we immediately called the front desk to ask for a change. Luckily another room is available hence we were moved over promptly.

OTHERS
The safebox can be moved! (believe someone else commented also). The mini fridge is totally useless (could be damaged) as the temperature does not go below 27 degrees.

Hotel offers private car service to the airport at pretty good rates but the car which came to fetch us was dirty and even had a small dead cockroach at the backseat (but the driver is friendly and chatty though).

Room Tip: Ask for a room with window if you tend to feel claustrophobic without one.
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tripbuggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swiio, 經理 at Swiio Hotel, responded to this review, November 17, 2013
Dear valued guest,

Thank you for taking the time to write a review after your stay . We are so delighted that you were satisfied with our service and facilities. Additional, we are very concerned about your experience at our hotel. We are improving the issue.

Thank you once again for your advice and we are looking forward to serving you in the future.

Best regards

Neo Lin
Supervisor
Swiio Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 27, 2013

Although our room was fairly basic, the hotel does have a good size comfortable lounge/reception area if one wants to enjoy his/her complimentery coffee while taking a break. Complimentery coffee is of good quality. There is also a little kitchenette with a microwave in the same area. Staff is helpful. We really like its youthful atmosphere.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luch209
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
swiio, 經理 at Swiio Hotel, responded to this review, October 29, 2013
Dear valued guest,

We are please to hear that you enjoyed your stay here with us at SWIIO Hotel Taipei. Thank you so much for visiting with us and taking the time out of your busy schedule to share your experience. We take our guest comments very seriously and share them with our staff,It helps to motivate the staff and it lets them know their hard work pays off. Once again thank you for staying with us. And we hope to see you soon.

Sincerely

Neo Lin
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
1 review
Reviewed October 2, 2013

Since our Scoot tickets were cheap, we decided to splurge a little on a hotel that cost slightly more than our usual budget and happened to find Swiio. After looking at layout plans and sizes we decided to go for the Deluxe Double rather than the Standard or Superior. The rooms and decor are exactly as pictured on their site. For the price I found the room wonderfully nice and spacious despite some of the reviews saying it was small. Location is also excellent. There wasn't anything that we didn't like about the place and I would definitely recommend this hotel!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ivory F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swiio Hotel

Property: Swiio Hotel
Address: 10F., No.72, Sec. 2, Wuchang Street, Ximending, Taipei 10844, Taiwan
Location: Taiwan > Taipei
Amenities:
Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #31 of 574 Hotels in Taipei
Price Range (Based on Average Rates): $
Hotel Class:3 star — Swiio Hotel 3*
Number of rooms: 50
Official Description (provided by the hotel):
SWIIO hotel is located in central Taipei’s Ximending area, just 300 metres from Ximending MRT Station. Located 1 km from Taipei Main Station and Longshan Temple, the hotel offers rooms with free Wi-Fi and an iPod dock. Modern rooms feature soothing pastel colours and come equipped with a flat-screen TV with cable channels. Tea and coffee-making facilities and a safety deposit box are provided. Hotel SWIIO is 1.5 km from Huashi Street and 6 km from famous landmark, Taipei 101. The hotel offers laundry services. Fax and photocopying is also available upon request. Luggage storage facilities are provided at the 24-hour front desk. ... more   less 
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