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“Convenient location, but poor service!”

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Purple Garden Hotel
Ranked #411 of 571 Hotels in Taipei
Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Convenient location, but poor service!”
Reviewed June 10, 2011

We booked 2 rooms. Check-in time 5pm. We arrived after 9pm and was told only 1 room was ready. When the room was finally available, it was already 10.30pm! Not only that, despite the hotel stating non-smoking rooms, the room had smoke smell...luckily, we had our own fresherner!

We left and return to the same hotel a few days later. The same thing happened again...only 1 room was ready. When the room was finally available, it was on a separate floor from the other room! The room had mosquitos. When we told the staff, they simply brushed off that since we had killed some, that itshould be fine!!! We insisted that they sprayed the room...

Also, though the hotel has separate air conditioner control in the rooms, the air conditioner can also be controlled by the hotel. We had our air conditioner temperature turned up and the room was very stuffy resulting in poor sleep!

Only plus point is the breakfast which we found lovely and sufficient.

If you have more money to spare, suggest staying at other hotels near station!

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
8 Thank JR1111Sing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed May 19, 2011

Purple Garden Hotel
紫园饭店
http://www.purplegarden.com.tw/

Location: Zhongshan MRT station, exit R4. But you could actually just walk from Taipei Main station via the Zhongshan Undergrd Mall. It’s about 10 mins walk and thankfully, there’re ramps all the way so trawling one’s luggage is a breeze. I would say it’s still near to the Taipei Main Station, railway station and convenient enough.

Price: At NT$1350 flat rate

Size: For the Standard Room with a double bed, it’s spacious and comfortable. We had 2 suitcases (including a big one) and had no trouble opening them up to unpack, with plenty of room left to spare. (Other luggage, include a hand-carry bag and a haversack.)

Décor & Furniture:
1.) Do not let the exterior of this hotel deceive you. Although it’s obviously not a new hotel, but they’ve renovated the most important parts of the room; namely, the headboard and bed-side table area as well as the bed, the toilet and mounted a flat-screen 32’ LCD TV on the wall. The bed and pillows are very comfortable, comparable to those at 4-star hotels. The toilet is a chic, glass-frosted wall unit with a separate shower area within. (don’t worry, you can’t see thru’ the frosted glass!) The basin is the modern, contemporary type sitting atop a clear table-top. I found the ventilation fan a tad weak but still acceptable. The window in the toilet has mosquito netting in place. It would be good to have a little more shelves or space in the toilet to place one’s toiletries tho’.

2) The rest of the furniture in the room like the chairs and the long, dressing table area looks a bit worn and chipped but they’re still in good condition. They are actually of good quality but just have seen better days. Overall, there is a look of mismatched in décor with the newer headboard area and modern looking toilet & TV sitting next to these older furniture but functionally wise, it doesn’t affect one’s comfort level. There is a plastic high stool in the room too, which I’ve no idea what it’s for. Haha.

3) There’re adequate tables and space to place one’s belongings. Enough lighting and power points too. There is no wardrobe but there is an area where one can hang one’s clothes, with adequate supply of clean hangers.

4) There is a cute looking lift that transports guest up from the second level onwards. It is actually an ancient type of lift but refurbished. So it’s rather small but quaint.

Toiletries: Besides a change of clean bath and hand towels daily, there is also a daily supply of a full set of toiletries; which include toothbrush and tooth paste, razor, shower cap, packet of shampoo and soap. The shampoo is of the moisturizing type so it doesn’t dry out your hair. There is a plastic mug in the toilet for brushing one’s teeth. This is the only item that I felt was not clean enough, so I didn’t use it.

Other in-room facilities:
1. Tea/coffee maker
2. Daily supply of a bottle of mineral water
3. Paper cups – This is my only pet peeve as I felt that a glass or a porcelain mug/cup would be better.
4. Mini-fridge
5. Hair-dryer
6. Free Wi-fi
7. Slippers (plastic; not the white, flimsy, disposable type. While these are not new and disposable, they’re clean and you’ve no qualms wearing them.)

Breakfast: A nice, delicious, set of Taiwanese porridge served at the café area on the first level. It is served in a nice tray, with silver chopsticks and lacquer ware bowls. Accompanying side dishes change daily too.

House-keeping service: The standard hotel house-keeping service where it is de rigueur to change the towels, make the bed, tidy up the room and dispose of any rubbish. The house-keeping staff does a good job.

Cleanliness: Very clean with good ventilation. Definitely no musty smell or anything of that sort.

Comfort level: The room is comfortable, especially the bed and pillows. The overall environment of the hotel is pleasant too.

Noise level: The hotel is situated in a quiet enclave with many small, quaint-looking shops nearby as well as many outdoor installation art pieces along the way. (It is just right outside of the R4 exit.) Rooms and corridor area are generally, quite. There were some instances late at night where sound of other guests moving in and their luggage knocking accidentally onto my room door was audible. But these were thankfully short-lived and isolated cases.

Admin & Service Level:
1) Service - Generally good. Varies, depending on the staff. The best service comes from the young manager (or I suspect is the young owner himself), who is professional, informative and prompt. He had also taken the initiative to find out about the opening hours of Taipei 101 when I enquired but he did not know of. It seems to me to be a family-run business with the parents roped in.
2) 24-hrs front-desk reception service as per the usual hotel. The only ‘old-fashioned’ service that they practice, which I don’t really see the need for is the request for guest to leave their key at the reception when they leave the room. I personally find this to be a hassle, especially having to collect it when one returns. But it is actually hassle-free with courteous staff attending to it.

Reservation & Payment: Just call to book. No deposit is required. They did not even take down my contact number and was prepared to hold my room till 7pm when I told them I would be coming from Taichung. They only asked me to give them a call if I knew that I could only reach Taipei after 7pm. (so they could continue holding the room for me.) Credit card is accepted at no extra charges. Checking-out is a breeze as one only needs to return the key. (No deposit to be paid and returned upon check-out.)

Comparison: Depending on one’s needs & expectations, Pig’s Home and Purple Garden each has its own merits. I personally feel that Purple Garden is more value for money at NT$1350 flat rate with b/f of Taiwanese porridge included. (Can pay by credit card at no extra charges. Just call to book. Deposit not required.) It also gives you what a usual hotel does like cleaning up your room daily, changing your towels, providing toiletries, clean bedsheet, comfortable pillow & bed, etc. Though it's slightly further off at Zhongshan MRT station but since it is within 10 mins walk from Taipei Main station via the Zhongshan Underground Mall, exit R4, it is still very convenient. And thankfully, there’re ramps all the way underground, so trawling your luggage is a breeze too. So if you don’t need to rush off to the train or bus station very early in the morning (like during the second leg of our trip), this is a good choice. For my next trip, I would choose Purple Garden over Pig’s Home. Nevertheless, I guess Pig’s Home is good for those with groups of 4-6, especially if you wish to have a communal kind of living, as there’re rooms catered to that size with pantry facilities. (Pls refer to my review on Pig’s Home for details.)

Room Tip: Call to make reservation.
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank jlph71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Purple Garden Hotel

Property: Purple Garden Hotel
Address: No.30, Ln.18, Nanjing W. Rd., Datong District,, Taipei, Taiwan
Location: Taiwan > Taipei
Hotel Style:
Ranked #411 of 571 Hotels in Taipei
Price Range (Based on Average Rates): $
Hotel Class:3 star — Purple Garden Hotel 3*
Number of rooms: 29
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