We stayed in Cityinn Hotel Plus for 1 night (6th July - 7th July) and 4 nights (10th July - 14th July). We travelled in a group of 7. We booked a 4 people room and a 3 people room for both stays. First night was on level 2 and last few nights on level 7. The rates are exactly on their reservation system :)
We booked via their online booking. As I have some queries about our stay there, I emailed them. The reply was prompt and detailed. First impression = Good
About 1-2 days before we arrived, the hotel staff even called me up at my Singapore number to confirm our booking and our time of arrival! Really appreciate their effort to re-call me when I miss their previous call. Impression before arrival = Very Good!
We reached very early in the morning, about 8am. It was via our own airport transfer. For hotel transfer, it will costs NT1700 for a group of 7 people. The hotel is located about 1-2 mins walk from XMD Exit 3 and just opposite Far Eastern Mall.. Very accessible! There is also a cosmed and family mart nearby! JSP breakfast was also nearby!
It was only about 5 mins walk to the shopping area in XMD. <3 it! Very safe even going back late at night. XMD is just 1 stop away from Taipei Main station.
As we reached very early, our room was not ready yet as check in time supposed to be after 3pm. The staff informed us that we can use the basement to pack the things we required and they can help to take care of the luggage if we want to go out for shopping first before check-in. Upon arrival at their basement, it was really very home-like! They have a retro area for photo-taking, a machine for milktea/lemon tea, a TV area, a number of long tables for resting/eating and a laundry area. Yes! The hotel provides free laundry and dryer service! There are a total of 3 washing machines and 3 dryers! We usually wash during 7am or when we are back from shopping, about 10pm or later. No problem with waiting for washing machines or dryers. This free laundry service is really excellant! It is very useful to us!! Add lots of points to the hotel for this!!
We checked in after 3pm and we really loved the designs of the rooms! For both stays, the designs are lovely and/or cute! There is a bathtub for the 4 people room but not for the 3 people room. But the shower head is good enough! The water power is strong! There are also many toiletries available such as toothbrush, toothpaste, shower gels, facial foam, shaver, dental floss etc. Towels and face towels are also available. There is also a hairdryer available.
TV channels are many! There are news channels, cartoon network, discovery channels, CNN, most of the taiwan channels etc etc! It really helps when we are stuck in the hotel due to the typhoon or during the waiting time for our laundry to be done! <3
The rooms are reasonably spacious (but if you have loads of things like us, it will be quite crowded and little space to walk) and toilets are big. However, don’t throw toilet papers into the toilet bowl else it might be stuck! Ours got stuck one day but the housekeeper came to resolve almost immediately! There is also a toilet available at the lobby for those who have yet to check in or already checked-out. Wifi connection is good and does not go on and off! :)
To add on again, I really love how homely the basement feels!! Still miss it!
Though there are no breakfast available with the rooms but you can order their breakfast separately. Else, you can just walk to the family mart beside the hotel for food or JSP which is just 2 mins walk away :)
Service during our stay:
We met a total of 4 different staffs (2 females, 2 males) during our stays in Cityinn. All of them are very friendly and attentive! They will hand us the keys correctly whenever we return back to the hotel :) This is one point which hotel staffs should also have and they did it!
The most memorable incident - During our last night at Cityinn, we were packing our luggage and requires some items such as scotchtape, box, detergent etc. We asked from the male staffs on duty that night (I cant remember their names) and they managed to find everything that we need! Really appreciated it a lot! I wasn’t expecting them to have what we want but yes, they managed to find it for us!
Upon checking out, we required a fridge to put our chocolate in case it melts as it was still quite many hours before our flight. The female staff (I didn’t managed to get her name) gladly helped us keep it in the hotel’s fridge! And she attentively wrote down in a card that we have something in the fridge apart from our luggage.
These acts seems small but this shows how much they care about the customers too!
Improvement to be made:
Not sure if we didn’t ask but it will be good if the hotel staff can explain/recommend what’s good around the hotel upon our arrival. Our beds on our last night was also not nicely made, not sure if it is because we left too late or our rooms were too messy. But I rmb the reception staff informed us that our room will be made but it was not :X The rooms are also not for light sleepers as we could hear next doors closing each time the door is opened and closed by our neighbours. So if you are a light sleeper and your next door neighbours keep going in and out of their room, your sleep will be compromised.
If these are done, the hotel is definitely worth 5 stars on tripadvisor! However, there is no 4.5 stars rating so I can only rate it 4 stars :X But they are definitely worth 4.5 stars or near 5 stars!!
Overall, the service of the staffs are very commendable! One of the hotels which the staffs are ALL friendly and nice! <3
I really love the hotel and will definitely come back to stay again when I am back in Taipei! <3 it!!
- Official Description (provided by the hotel):
- In pursuit of a high quality design standard, Cityinn Hotel Plus invited internationally renowned design studio “Architecture Interior” to execute its interior and exterior design. The artistic installations in the hotel’s public areas and guest rooms were jointly developed by street wear brand “Pizza Cut Five” and “Love Tomorrow Today” to reflect a chic lifestyle and environmental consciousness.Cityinn Hotel Plus offers you a better service standard in every possible way, whether for well-known tourist attractions or restaurants, we are perfectly familiar with your necessary information in hand, we can recommend you anything in your demand. We provide all area free wireless internet service, as well as fax, printing, booking restaurants, advance laundry service or travel information, the hotel staff will happy to serve you in every possible way and make you feel home again. ... more less
- Reservation Options:
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- Also Known As:
- City Inn Plus Hotel Taipei