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“Worth 4.5 stars! Good location, Near to Ximending! Friendly staffs! Nicely designed rooms!”

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CityInn Hotel Plus - Ximending Branch
Ranked #14 of 571 Hotels in Taipei
Singapore, Singapore
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Worth 4.5 stars! Good location, Near to Ximending! Friendly staffs! Nicely designed rooms!”
Reviewed July 17, 2013

We stayed in Cityinn Hotel Plus for 1 night (6th July - 7th July) and 4 nights (10th July - 14th July). We travelled in a group of 7. We booked a 4 people room and a 3 people room for both stays. First night was on level 2 and last few nights on level 7. The rates are exactly on their reservation system :)

Email response:
We booked via their online booking. As I have some queries about our stay there, I emailed them. The reply was prompt and detailed. First impression = Good

Pre-Service:
About 1-2 days before we arrived, the hotel staff even called me up at my Singapore number to confirm our booking and our time of arrival! Really appreciate their effort to re-call me when I miss their previous call. Impression before arrival = Very Good!

Location:
We reached very early in the morning, about 8am. It was via our own airport transfer. For hotel transfer, it will costs NT1700 for a group of 7 people. The hotel is located about 1-2 mins walk from XMD Exit 3 and just opposite Far Eastern Mall.. Very accessible! There is also a cosmed and family mart nearby! JSP breakfast was also nearby!

It was only about 5 mins walk to the shopping area in XMD. <3 it! Very safe even going back late at night. XMD is just 1 stop away from Taipei Main station.

Facilities/Room:
As we reached very early, our room was not ready yet as check in time supposed to be after 3pm. The staff informed us that we can use the basement to pack the things we required and they can help to take care of the luggage if we want to go out for shopping first before check-in. Upon arrival at their basement, it was really very home-like! They have a retro area for photo-taking, a machine for milktea/lemon tea, a TV area, a number of long tables for resting/eating and a laundry area. Yes! The hotel provides free laundry and dryer service! There are a total of 3 washing machines and 3 dryers! We usually wash during 7am or when we are back from shopping, about 10pm or later. No problem with waiting for washing machines or dryers. This free laundry service is really excellant! It is very useful to us!! Add lots of points to the hotel for this!!

We checked in after 3pm and we really loved the designs of the rooms! For both stays, the designs are lovely and/or cute! There is a bathtub for the 4 people room but not for the 3 people room. But the shower head is good enough! The water power is strong! There are also many toiletries available such as toothbrush, toothpaste, shower gels, facial foam, shaver, dental floss etc. Towels and face towels are also available. There is also a hairdryer available.

TV channels are many! There are news channels, cartoon network, discovery channels, CNN, most of the taiwan channels etc etc! It really helps when we are stuck in the hotel due to the typhoon or during the waiting time for our laundry to be done! <3

The rooms are reasonably spacious (but if you have loads of things like us, it will be quite crowded and little space to walk) and toilets are big. However, don’t throw toilet papers into the toilet bowl else it might be stuck! Ours got stuck one day but the housekeeper came to resolve almost immediately! There is also a toilet available at the lobby for those who have yet to check in or already checked-out. Wifi connection is good and does not go on and off! :)

To add on again, I really love how homely the basement feels!! Still miss it!

Though there are no breakfast available with the rooms but you can order their breakfast separately. Else, you can just walk to the family mart beside the hotel for food or JSP which is just 2 mins walk away :)

Service during our stay:
We met a total of 4 different staffs (2 females, 2 males) during our stays in Cityinn. All of them are very friendly and attentive! They will hand us the keys correctly whenever we return back to the hotel :) This is one point which hotel staffs should also have and they did it!

The most memorable incident - During our last night at Cityinn, we were packing our luggage and requires some items such as scotchtape, box, detergent etc. We asked from the male staffs on duty that night (I cant remember their names) and they managed to find everything that we need! Really appreciated it a lot! I wasn’t expecting them to have what we want but yes, they managed to find it for us!

Upon checking out, we required a fridge to put our chocolate in case it melts as it was still quite many hours before our flight. The female staff (I didn’t managed to get her name) gladly helped us keep it in the hotel’s fridge! And she attentively wrote down in a card that we have something in the fridge apart from our luggage.

These acts seems small but this shows how much they care about the customers too!

Improvement to be made:
Not sure if we didn’t ask but it will be good if the hotel staff can explain/recommend what’s good around the hotel upon our arrival. Our beds on our last night was also not nicely made, not sure if it is because we left too late or our rooms were too messy. But I rmb the reception staff informed us that our room will be made but it was not :X The rooms are also not for light sleepers as we could hear next doors closing each time the door is opened and closed by our neighbours. So if you are a light sleeper and your next door neighbours keep going in and out of their room, your sleep will be compromised.

If these are done, the hotel is definitely worth 5 stars on tripadvisor! However, there is no 4.5 stars rating so I can only rate it 4 stars :X But they are definitely worth 4.5 stars or near 5 stars!!

Overall, the service of the staffs are very commendable! One of the hotels which the staffs are ALL friendly and nice! <3

I really love the hotel and will definitely come back to stay again when I am back in Taipei! <3 it!!

Room Tip: Not all rooms have windows. Rmb to indicate in booking if you want windows.
See more room tips
  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JaniceSoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard F, Manager at CityInn Hotel Plus - Ximending Branch, responded to this review, July 23, 2013
Dear Valued Guest:

First of all, thank you very much for your detailed review on us. I appreciate very much for your precious time and effort. It is our honor to serve you in our hotel during your trip. Making our guest feeling like home is one of essential requirements to all staffs in CityInn Hotel Plus - Ximending Branch.

I am gladly to know that our location, facilities and service could meet your standard and leaving you a good impression. It was pity that a typhoon was passing by while you're in Taipei. But luckily, the variety of TV channels and our VOD system could still help you entertained. As for the service offered from our staff, I am also very happy that you could appreciate our intention. Our acts are all from a very simple concept, making our guests happy. So, we naturally consider every details. Trying to offer you a memorial stay with us.

I apologize for did not introduce our surroundings while you checking in. It is our careless mistake. I will bring out this issue in our staff meeting to prevent from happening again. As for the housekeeping service, there could be a possibility the bed was covered by guest's belongings, therefor our housekeeper did not make up the bed to ensure not moving them. However, I will make sure our housekeepers following the SOP and doing the right things. About the sound from next door, we have managed to improve the sound insulation in most of our rooms. We will keep finding a better way to improve it and providing a better sleeping environment to our guests.

Once again, thank you very much for writing a review on us. We look forward to seeing again in the near future. Please come visiting us next time when traveling to Taipei.

Sincerely yours,

Howard Fan
Hotel Manager
CityInn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (149)
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English first
Penang Island, Malaysia
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 11, 2013

I stayed in this hotel for 2 nights. The location is excellent, a 2 mins walk to Ximen Metro Exit 3, 5 mins walk to Ximending area, and also a shopping complex right opposite the hotel. There is also a Family Mart 1 min walk from the hotel. The room is clean and spacious. There are also free on demand movie for you to choose. The staff are attentive and friendly. They will always greet you when you are back to the hotel. If you don't know where to eat, just ask the staff, they will bring out a map to show you where are the famous eateries nearby. A plus point is there are some washing machines and dryers in the basement which you can use them for free. They also provide free pineapple snacks and drinks in the lounge area in the basement where you can relax if you arrive before check in time.

Overall, this hotel is highly recommended and value for money.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luxuryhotelfansclub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZackTsai, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, July 12, 2013
Dear Guest

Thank you so much for taking your precious time to leave this wonderful review. it is our honor to have you as our guest. Serving a guest like you always make our job full of joy and meaningful. Wish you had a pleasant trip and hopefully we will see you again in the near future.

Have a nice day!

Sincerely yours,

Zack Tsai
Hotel Supervisor
CityInn Plus Ximending
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 10, 2013

I stayed in this hotel for one night in Family Room, and I really love this hotel. The location is good and the staffs are professional and helpful. Nice decoration and the hotel is clean. There is also free drinks at the basement. Walking distance to Ximending, around 5 minutes. Overall everything is satisfying and absolutely a wonderful stay !!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kangwinnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ZackTsai, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, July 12, 2013
Dear Value Guest:

It is our honor to have you as our guest, and thank you for your precious time to leave this review. We are all very cheerful to know that you enjoyed your stay with us. I was very proud to inform your comments to my staff and as happy as they were.

Once again, thank you for approving CityInn Plus Ximending. We look forward to seeing you again in the near future. Please visit us when you are in Taipei.

Sincerely yours,

Zack Tsai
Hotel Supervisor
CityInn Plus Ximending
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 5, 2013

This hotel may be a budget hotel but what they provide is above expectation. We stayed 4 nights from 15 to 19 June in one of their theme design elegent room. The theme of the room is the interior of a orange submarine. It was so cute that we start taking photos of the place the minute we move in. The hotel is 2mins walk away from ximen metro exit 3, just opposite far easten dept store. A few mins walk away from Ximending and red house and 24hr cashbox ktv.

Unlike other budget hotel, for the same price we pay at other hotel, the room is much spacious and clean. It actually come with a sofa and a work station. They also provide some tibit for their hotel guest. Beside the normal tv channel provided, there are some movies you could if you choose to stay in which we had done so while waiting for our laundry. The toilet is clean and a pretty decent shower size. Beside the normal toiletries provided, they also provide facial wash from Tsaio for their hotel guest.

Cityinn plus has a basement level with self service mini bar (hot/cold drink and snack). There are some long table and chair which is good for people to eat their food from the night market. There is a retro photobooth corner which you could take some photos with some olden day tw background and props. In this basement, they also have a laundry room with 2 washing and 2 dryer to wash your clothes, washing powder and laundry net are provided free of charge. The only problem is there is the appliances are always occupy unless you come down in the middle of the night or late morning.

Last but not least, the service of staff at cityinn plus. They are really friendly and helpful. Whenever we ask for some location to some famous eateries nearby, they have a ready map you to guide you to your destination. It was raining one morning, they actually lend us an umbrella even when we never ask for it. During our stay, the stay that leave the most impression was Seven and another guy(didn't catch his name =( ) who was working night shift. They are always so cheerful and nv fail to greet you after you are back. They even carry out small conversation about your day and give some suggestion to your trip. Not sure if I have told them about our trip to tw for wedding shoot or they saw the wedding gown in our room, they actually congrats us on our last evening and made us a card with polaroid. As I called to enquire before about leaving our luggage with them while touring other part of taiwan, they actually remember and ask us about it during our check-out. We are really very impress by their service even though they are only budget hotel. Now I can fully understand why cityinn group top in tripadvisor in taipei instead of 5 stars hotel.

Last but not least, thank you for your service during our stays. Keep it up. Hope to see you all again.

Room Tip: If you buy taipei day pass, they have a coupon that you could use for this hotel. They honor it even...
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greenie_Kit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Howard F, Manager at CityInn Hotel Plus - Ximending Branch, responded to this review, July 10, 2013
Dear Valued Guest:

Thank yo so much for this wonderful review on us. We appreciate your precious time and effort to finish this informational review in order to help other travelers understanding us more. It is our honor to serve you while you're in Taipei. We always treat our guest as one from our family hoping you would feel the same.

We have upgraded our laundry room to 3 sets of washing machines and dryers. The waiting time to use this service has been improved, which reducing quite a lot of time for our guests to wait for their turns. When you visit us next time, you don't have to worry about taking long time for your turn.

I am very glad to know that our service could meet your standard. I am also very happy our reception leader - Seven making an example of our service and thoughtful attitude. All of us are very happy to know you taking your wedding photos in Taiwan. Congratulations on your important moment to come.

We look forward to seeing you again in the near future. CityInn Hotel Plus - Ximending Branch is always your home in Taipei.

Sincerely yours,

Howard Fan
Hotel Manager
CityInn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 4, 2013

We're seasonal travelers to different countries and places. When it comes to hotels, I'm pretty picky on their cleanliness, service, and convenience. CityInn rocks in these areas.
Prior to our stay, CityInn actually called me overseas to confirm our time of arrival and recommended and arranged for taxi-pick up (which turned out great since I didn't realize how tired we'd be after our 13-hour flight). After we checked in, Seven and Denny gave us great recommendations for local restaurants. I was touched by their extra care and attention to details such as offering us umbrellas to take with us in case of rain (which escaped our minds since we're from sunny CA). After our long day of walking, Iris and Shelly gave Band-Aids to our kids after noticing blisters on their feet. It's that extended theme of extra hospitality exhibited by people in Taiwan which the staff at CityInn kicked up another notch that made an everlasting impression in our hearts.
Our room was not big but very clean. Can't beat the location, next to Ximending and metro station. The wonderful staff made us feel like family members rather than just another customer. They took the extra effort to meet our needs even before our mentioning of them. Next time we visit Taiwan, we'll definitely be returning to our "home away from home" CityInn.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoGoMiMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShinoChiu, Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, July 5, 2013
Thank you for staying at Cityinn Hotel Plus Ximending Branch and taking your precious time to share your comments with us. I am pleased to know that you were satisfied our service and location of our Hotel. It is always delightful to receive compliments from our guests and I have shared your kind words with Iris, Shelly, Seven, Danny and all my colleagues.
The entire team and I sincerely appreciate your encouragements and feedback so that we may serve our guests better in the future. We look forward to welcoming you back at Cityinn Hotel Plus Ximending Branch very soon.

Best regards,

Shino Chiu
Hotel Supervisor
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 26, 2013

I really love this hotel a lot.

Excellent service, convenience for sure with 24hr family mart right beside the hotel, 5 mins walk to Ximending station, free coffee/tea and photobooth corner at the basement.

Really enjoyed my stay with the loved ones. :D
For more reviews, photos and details of my stay and my Taiwan trip.
Visit my blog @ http://heartofthrees.blogspot.sg/2013/06/taiwan-taipei-trip-cityinn-plus-hotel.html

^_^
You will know why I love and enjoyed my stay. :D
Definitely staying in this hotel again!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MadelineSally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShinoChiu, Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, July 5, 2013
Dear valued guest:

Thank you for staying at CityInn Hotel Plus - Ximending Branch and taking your precious time to share your comments with us. I am pleased to know that you enjoyed your stay with us. It is always delightful to receive compliments from our guests. It's very touching that you remember every detail in our hotel and share your experience in your personal blog. Also, I would like to thank you for the lovely gifts, we all love them. The entire team and I sincerely appreciate your encouragements and feedback so that we may serve our guests better in the future. We look forward to welcoming you back at CityInn Hotel Plus - Ximending Branch very soon. :)

Best regards,

Shino Chiu
Hotel Supervisor
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 26, 2013

The hotel is right across the road from Ximending Mrt Station Exit 3. It is near the Ximending centre where the major shopping area.

The rooms here are great. Very nicely decorated and considered spacious for a budget hotel. Even though it is a budget hotel, the big plus point is that this hotel has a fantastic common room at the basement. At the basement, there are washing machines and dryers for us to do our laundry. The hotel is very thoughtful, they provided free refreshment at basement for their customers to enjoy while waiting for the laundry to be done. There is also television and a corner filled with props for an authentic Taiwanese style photo booth where we spent hours taking photos for memory sake. Totally had fun there. This totally exceeds our expectation for a budget hotel. I will definitely come back to this hotel.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peixi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShinoChiu, Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this review, June 27, 2013
Dear valued guest:

Thank you for selecting Cityinn Hotel Plus Ximending Branch and taking time to share your recent staying experience with us. We are pleased to know that you were satisfied our facilities and location of our Hotel. It is always delightful to receive compliments from our guests and we have shared your kind words with all the associates. The whole team of Cityinn Hotel Plus Ximending Branch sincerely appreciates your encouragements and feedback so that we may serve our guests better in the future. We look forward to more of your valuable comments and visits in the near future.

Best regards,

Shino Chiu
Hotel Supervisor
Cityinn Hotel Plus - Ximending Branch
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CityInn Hotel Plus - Ximending Branch

Property: CityInn Hotel Plus - Ximending Branch
Address: No.63 Baoqing Road, Zhongzheng District, Taipei, Taiwan
Location: Taiwan > Taipei
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi )
Hotel Style:
#5 Romantic Hotel in Taipei
#7 Family Hotel in Taipei
#28 Best Value Hotel in Taipei
#60 Business Hotel in Taipei
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — CityInn Hotel Plus - Ximending Branch 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
In pursuit of a high quality design standard, Cityinn Hotel Plus invited internationally renowned design studio “Architecture Interior” to execute its interior and exterior design. The artistic installations in the hotel’s public areas and guest rooms were jointly developed by street wear brand “Pizza Cut Five” and “Love Tomorrow Today” to reflect a chic lifestyle and environmental consciousness.Cityinn Hotel Plus offers you a better service standard in every possible way, whether for well-known tourist attractions or restaurants, we are perfectly familiar with your necessary information in hand, we can recommend you anything in your demand. We provide all area free wireless internet service, as well as fax, printing, booking restaurants, advance laundry service or travel information, the hotel staff will happy to serve you in every possible way and make you feel home again. ... more   less 
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Also Known As:
City Inn Plus Hotel Taipei

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