I've stayed here every June (for Computex) since this hotel opened and the service seems to get better every year. I'm a platinum SPG member and I can't say enough about the treatment and service I've received. Out of all the SPG hotels I've stayed at around the world, this one is top notch.
I rolled in from the airport, greeted at the car by a front desk rep. Up to the front desk area to switch elevators and greeted personally by the revenue manager Matt. He welcomed me, gave me his business card, had me skip the front desk check in and have the rep take me straight to my room. As we walked away he said enjoy your stay & room, you'll be pleased with it.
I sure was, upgraded to a Wonderful corner suite (as in past years) and on the top floor. The rep took my CC & passport info, gave me a long stay package (maps, dining & shop info, etc) and the bags showed up a few minutes later. Also waiting for me was a snack plate of bread, cheese and nuts, all of this very welcome after a 14 hour flight.
The great service continued throughout my 11 night stay. The hotel manager greeted me personally at breakfast and gave me his business card. When I went to happy hour on the 31st floor, the bar host greeted me continually by my first name w/o asking who I was.
Rooms and facility are very nice, beds are comfortable and location is good, right on top of the City hall MRT. On top of all of this, I continually received complimentary turn down "goodies" scattered throughout my stay: Macaroons, fruit plate, cheese plate, iced micro brew beers, and of course the little bags of gummy bears on my bed every night. Matt, the revenue manager emailed me twice during the stay to check on things as well as a follow up after I got home. I have never received over the top service like this at ANY hotel (and I've stayed at quite a few worldwide). Good job guys, keep it up!
- Official Description (provided by the hotel):
- In the Xinyi District, home to W Taipei, there pulses a neon current, creating a sanctuary where serenity meets energy. Here, an endless stream of people, ideas and technology fuses Taipei's rural surroundings with its urban core. From the vibrant markets, theatres and nightclubs to the iconic Taipei 101, everything-even the sky- is electrified. ... more less
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- Also Known As:
- w Taipei Hotel Taipei