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“Highly Pretentious, and It Claimed To Be A Green Hotel”
Review of W Taipei

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W Taipei
Ranked #11 of 571 Hotels in Taipei
Certificate of Excellence
Bangkok, Thailand
Level Contributor
116 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“Highly Pretentious, and It Claimed To Be A Green Hotel”
Reviewed July 7, 2013

First up, location is perfect. Situated directly above a subway station, this hotel allows you to reach many places in Taipei fairly easily. The location is also walkable (20 mins) to the tall Taipei 101, and there are many malls around for you to shop, if you are into that.

As for food choices, there is a night market that is nearby, and the hotel will be able to tell you the exact name. Cab there and it's pretty affordable. Also, as the property is in a financial area, it gets very quiet (= not many restaurants nearby) once it gets dark. If you want food, head to the mall's diff generic restaurants and foodcourts.

As for the property itself, it is a typical W, not as Wow as the HK property, and rooms size is pretty standard. Friends love the W bed, but I personally, think Starwood's other properties such as Westin and Sheraton have better ones. Housekeeping can be abit tardy as you will be able to spot dust very c;early, especially on the mirror surfaces of the cabinet near the window. The beds came with bamboo rattan display pillow, and even during turn down service, they totally did not do any physical turning down. Unless turn down means merely just placing a sugar coated item and envelope on the table. HK and Mexico, I remember, had proper turn down services that made me so ready to jump in bed. Also, depending on one's preference, it is either good/bad that the bathroom is very separated from the shower/wash basin, with a separate door.

Staff are extremely courteous if you speak English. I am bilingual in both Chinese and English and the level of service I get are polar opposites depending on the language that roll of my tongue. I had previously came to the bar as a non-hotel guest few months back, and the lady at reception was so rude to me when I inquire if I can place my stuffs at the cloak room (It's only for guests, she said), but then I guess, they have every right to refuse service to non-hotel guests. This time round, it's amazing how a simple flash of your room number can get you service at the bar so ridiculously good, you think you are the most VIP person on earth.

The outdoor pool gets pretty popular with families and can get pretty rowdy at times. Bar is pretty ok, but I recommend you to skip the "I am so cool cos I am at the Bar" crowd on Fridays and head to Taipei's other BETTER clubs and bars.

I wouldn't come back here unless I get a good rate, and personally, Taipei has many other better hotels in equally good, if not better locations. The only great thing about W Taipei is that it is a foreign branded property so SPG guests get to have alot more perks. Though personally, it seems that both Westin and W have equally curt staff (Westin will be curt even if you are a guest).

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GeraldSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wtaipeiofficial, Manager at W Taipei, responded to this review, July 10, 2013
Dear GeraldSingapore,

We truly appreciate your review on our hotel, glad to know that you liked our convenient location. It’s a pity that our service didn’t meet your expectations this time during your stay. All your comments have been addressed to our team and immediate actions have been taken to amend. Thank you again for giving us the chance to improve ourselves and look forward to serving you again soon.

Best regards,
W Taipei
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (396)
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Israel
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 7, 2013

this is my first "w" experience. this hotel is very modern, young, with great atmosphere.
the rooms are so stylish that I wanted to live there....
the hotel have an amazing bar inside and out where you can sit by the pool with great music and lighting.

the location is good - you can walk to the center where are many bars and restaurants in addition to lots of high end shops.

the service was exceptional - they offered us help in anything we needed with a smile.

I was there only one night for business but I wish I never had to leave.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keren_Yan.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
weiweiflyhigh, Manager at W Taipei, responded to this review, July 9, 2013
Dear Keren_Yan,

Your compliment just made our day superb- We didn’t want you to leave either! Thank you for taking your time to write us such a wonderful review. We are so thrilled that you have enjoyed many aspects of our hotel during your stay. We definitely look forward to welcoming you back again soon.

Best regards,
W Taipei
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 2, 2013

Our stay at W Taipei was our first W Hotel experience. We stayed here whilst visiting Taipei on business and loved it so much we returned 2 months later for leisure. We did have some issues with room type etc on check in on our first trip which took a bit of arguing to sort out but they eventually were and the manager then helped us out hugely with our next visit including a small birthday cake and champagne for some of the guests in our party. The staff at the Whatever/Whenever desk on the ground floor were very helpful and friendly - all staff spoke perfect English too which helped. Amazing breakfast....

Room Tip: Rooms facing Taipei 101 naturally have the better view but you'll enjoy any room.
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  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LukeMcCarthyNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wtaipeiofficial, Manager at W Taipei, responded to this review, July 4, 2013
Dear LukeMcCarthyNZ,

We are glad that you are “hooked”! Happy to know that our talents have been helpful and made an impression during your stay. WHATEVER/WHENEVER is our service promise and we aim to deliver the best stay experience to every guest. Always our pleasure to welcoming you back for either business or leisure!

Best Regards,
W Taipei
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed July 1, 2013

Cool Design, great location, good vibe and most of all amazing staff. Above average good looking guys and girls, with genuine smiles who are extremely eager to please. Very knowledgeable about the city and what's going on, taking initiative and truly interested to make your stay in Taipei a unique experience. The best W Hotel I have stayed in and one of the best managed hotels I know. Loved it! Thank you!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank captainkirk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wtaipeiofficial, Manager at W Taipei, responded to this review, July 3, 2013
Dear captainkirk1,

We love your review as well! Thank you for the compliments of “the best W Hotel you’ve stayed” and we are happy to know you found our hotel great in design, location, and most of all with amazing staff. Your wonderful comment is not only inspiring but also a great motivation to our team! Thank you again and we look forward to welcoming you back to provide you another unique experience in Taipei!

With Best Regards,
W Taipei
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 1, 2013

First, this is like most other W hotels elsewhere in the world, it is a drinking hole that happens to have hotel rooms upstairs. The rooms are on the small side of the scale - given its location and relative height, almost all rooms have great view. Then again, Taipei is never known for its view of the city. As it is at a relatively high price making low value, I would go for the nearby Le Meridien which is more homely, more comfortable with excellent restaurants. Grand Hyatt is kind of old but is in a much lower price bracket with excellent, matured services.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MrApril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wtaipeiofficial, Manager at W Taipei, responded to this review, July 2, 2013
Dear MrApril,

We appreciate for your feedback that gives us the chance to improve ourselves. Cocktail Culture, Design, Fashion and Music are our passion points at W and we wish our guests to enjoy these in our bars and restaurants. We are happy to know that you found our location great, however, we feel sorry that our service didn't meet your expectations this time. Please let us know if we would have the chance to provide you with another W experience.

Best regards,
W Taipei
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2013

The first best thing about this hotel is 'location'The hotel is surrounded with city's best malls,hangout places,Clubs and moreover,a great view of iconic 101 building.
A comfortable Check-in, service efficiency and great attitude are plus points of W.
Excellent Breakfast setup with amazing selections and quality of dishes.

A must try, if you are staying in Taipei

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hungry m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wtaipeiofficial, Manager at W Taipei, responded to this review, July 7, 2013
Dear Hungry m,

Thank you for recommending us as a “must try” hotel in Taipei! We are glad to hear that you had a wonderful experience during your stay and enjoyed the convenient location to explore the fun and excitement the city offers. We look forward to welcoming you back to enjoy our pleasant breakfast again!

With Best Regards,
W Taipei
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
49 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 27, 2013

Design in the room is good. Long time deposit of luggage is offered for free.
Lobby is not so comfortable and spacious. Carpets on the floor is dirty... There's a bottle cap left by former guest in the room. That's really horrible. Be careful of it.

Room Tip: Over HKD2700 per night, the same price I will choose Ritz-Carlton or Four seasons next time.
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sissiwei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wtaipeiofficial, Manager at W Taipei, responded to this review, June 30, 2013
Dear Sissiwei,

Thank you for taking your time to share your experience with us. We feel sorry that our service didn't meet your expectations. We understand your concern and have taken serious and immediate investigation and actions. Thank you so much for your review that gives us the chance to improve ourselves. We look forward to welcoming you back again.

With Best Regards,
W Taipei
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Taipei

Property: W Taipei
Address: No.10 Section 5, Zhongxiao East Road, Xinyi District, Taipei 110, Taiwan
Phone Number:
Location: Taiwan > Taipei
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Taipei
#3 Luxury Hotel in Taipei
#9 Business Hotel in Taipei
#13 Romantic Hotel in Taipei
#21 Family Hotel in Taipei
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — W Taipei 5*
Number of rooms: 405
Official Description (provided by the hotel):
In the Xinyi District, home to W Taipei, there pulses a neon current, creating a sanctuary where serenity meets energy. Here, an endless stream of people, ideas and technology fuses Taipei's rural surroundings with its urban core. From the vibrant markets, theatres and nightclubs to the iconic Taipei 101, everything-even the sky- is electrified. ... more   less 
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Also Known As:
w Taipei Hotel Taipei

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