My hubby and I are celebrating our 10th wedding anniversary in Taiwan. This is our 1st trip to Taiwan and we have chosen a free and easy trip so as not to be too rush and have a relaxing holiday. We found Cityinn II Hotel in Taipei via tripadvisor. Hotel price was reasonable and the reviews were quite good too. We decided to give it a try. Confirmation calls were made by the hotel from Taiwan to Singapore 2 days before we arrive. This is thoughtful and kind.
We stayed for 6 nights from 14 Jun to 20 Jun. Throughout these 6 nights, we have slept in 3 rooms (reason: There is 1 night where the "fashion rooms" are all sold out). Despite the changes required, the staffs from front desk made the whole process so smooth and without delay. The rooms were very clean and tidy. There were complimentary mineral water, snacks and condom (seldom see this). However, the 3rd room smell of cigarette when we enter. We contacted the front desk and they offered a change of room immediately or they can put in an air filter to remove the smell. As we are in a rush to go out, we opted for the filter. When we were back, all are well again.
Being a first timer in Taiwan, we were really lost. We only knew that the hotel location is very ideal with the MRT, train and buses all within 5 minutes walk. But, where to go and how to go was our next issue. To be frank, we didn't do much homework on what we wanted to do in Taiwan before our trip.
We approached the front desk. It was Kelly who attended to us. She was so friendly and approachable. She took the time and effort to introduce the sight seeing attractions and those "must go" places along the MRT lines. When we were about to start our journey, she offered an umbrella in view of the changing weather those few days. We felt this was really thoughtful of them. For the rest of the days, we "consulted" the front desk for our journey to the "east", "west", "north" and "south". We were rather surprise that all the staffs that we spoke to, were so professional and experts. They knew the way to all the attractions that they introduced. That is really wow.........!
When we came back from our shopping one day, staff from Cityinn II surprised us with a bottle of complimentary cocktail from the hotel for our wedding anniversary. Wow...Wow...Wow!!! Really appreciate that.
Great service, great location, great STAFFs who are youthful and full of drive!!!
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