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“Convenient for Songshan airport, but needs some TLC”

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Fullerton Hotel East Taipei
Ranked #309 of 573 Hotels in Taipei
Reviewed June 14, 2013

The hotel is located an easy 10min taxi ride from Songshan airport and is located on one an main road that is currently undergoing extensive road works while a new subway extension is being put into the area. As a result of this, there is only space for a couple of cars to pull up outside and offload guests. There is additional pickup/drop-off space on the side street but it can get a bit hectic during buy traffic times with taxi stopping anywhere they can in the multi-lane traffic. The plus side to this location on a main road is that there are several eateries within a handful of minutes walk.

The lobby is well appointed with a small bar and cake shop located in out front and the check-in desk at restaurant access further back. Check-in was nice and efficient with key card handed over within a couple of minutes. Elevators are quite small, so if you’re traveling with a lot of luggage it could be a tight squeeze. The marble decorated lobby sets the expectation of a reasonable level of luxury for the hotel, but this sadly is not the case. Once you step out of the elevators on the guest floors, the hotel looks badly in need to a face lift.

The rooms look dated and attempts to offer more modern touches look to have been hastily fitted without much thought given to practicalities. For example, there is no in-room wifi access, but wired access is provided free of charge, but… the wire is located on the wall nowhere near the desk they’ve provided for working at. If you want to use it, then you end up trying to make the chair fit between the bed and the wall as the bed is so close to the wall it doesn’t easily fit. The beds, while okay comfort-wise, are showing signs of age and getting a bit soft. The walls are also thin and you can hear people walking around in other rooms and in the corridors of floors above you. If you want a good night’s sleep, then the rooms at the back of the hotel, looking towards the Taipei 101 tower are reasonably quiet, certainly more so than the ones overlooking the main road at the front/

The bathroom was perhaps the most disappointing, with cracked tiles and grouting that was disintegrating and a shower that barely had enough power to get water from the faucet up to the showerhead. It doesn’t look as if the bathrooms have seen any TLC since the seventies judging by the colour-scheme. To top it off, there was a musty smell in there which suggests the extractor wasn’t up to the job.

To top it all off, early one evening the housekeeping staff brought round a message from the hotel management saying that pest control activities would be taking place the following day and that guests should make sure all food/drink they have in the room should be protectively covered to prevent the chemicals from coming into contact with them. Nice of them to warn you, but does make you wonder suite what they were spraying around the room you’d be sleeping in – hopefully they’d cover the complimentary tea/coffee/fruit/water they provide.

To be honest, for the price I was expecting a bit more from the hotel, and the difference between the lobby décor and the rest of the hotel is quite stark. Like others have mentioned, the hotel badly needs to complete a refresh that hasn’t progressed further than the ground floor. It’s okay for the odd night, but I wouldn’t want to spend more than that here.

Room Tip: Rooms at the rear of the hotel are quieter
  • Stayed: June 2013, traveled on business
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1  Thank Windswept_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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52 - 58 of 171 reviews

Reviewed June 12, 2013

I was there in April 2013 for an exhibition visit and the hotel was listed in the list of official hotels. The hotel is located on a very busy street with plenty of amenities shop around. The hotel staff were friendly and helpful. The room we on the upper stairs were good but the lower were a bit worn off with no visible outside view except for the next door building. Taipei 101 tower can be seen from my room at that time. There is free WiFi but the strength vary on different locations. A tip here is to bring your own LAN cable to get the speedy internet they've got. Other than that, the bed is comfortable and basic needs is fullfilled.

  • Stayed: April 2013, traveled on business
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1  Thank Ashrufzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 7, 2013

The breakfast buffet is a little different every day with eggs cooked to order.
Clean rooms, great service and a cool library to explore. The shopping mall is one
subway stop away (ask the front desk).

  • Stayed: February 2013, traveled as a couple
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Thank house_1819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

All hotel staff (doorman, front desk, hskp, restaurant) were attentive & pleasant. Everything in the hotel and room works but the place looks tired and in need of renovation. Room smelled old i the beginning but I guess my nose got used to it. Could't change room due to 100% occupancy. The beds feels fresh/new :-) Buffet breakfast @ NT$400 & dinner buffet @ NT$600 is a steal. Taxis are easy to get in front.

  • Stayed: April 2013, traveled on business
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Thank Noel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2013

Checked in on first week of April for a business trip (spend more than 60 days a year in hotel rooms). All of the hotel staff is friendly and attentive to your needs, the property is very well kept up. However in my opinion, this hotel is in bad need of renovation. Bathrooms (which is one main part that travelers pay attention to) is extremely old I would estimate 20+ years which is unheard of in hotel industry, from tile to countertops. The mattresses are probably the old spring mattress (instead of the pocketed coils in modern day beds).

A lot of the older hotels, especially if they have a good location, do not spend much on renovation because the location draws them in. But after a few times in the city, saavy travelers will tend to stay away. Given the relatively low labor and materials in Taiwan, very surprised to see they havent done anything.

Fullerton also has another property, much newer "Funan". Stay there if you can. Also, at time of writing, the front of hotel is also under heavy construction (local subway) and getting in/out is a little sketchy because taxies need to stop in the middle of busy traffic for you to get in/out.

  • Stayed: April 2013, traveled on business
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Thank buybuysellsell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

This is a nice hotel with very large room but a bit dated. Within walking distance, you find a few attractions, shoping and MTR station as well as train station. Staffs are very helpful and provide excellent breakfast daily.
We stayed for two nights and will cnsider to stay here again on our next visit.

Room Tip: Get rooms at the back
  • Stayed: November 2012, traveled as a couple
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Thank KLEE2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

Stayed two nights at this hotel. Rooms were of good size but a bit dated though. However, beds were firm and good and we enjoyed our sleep.

Toilet comes with bathtub but the one in our room was a bit chipped and so we didn't use it and took a shower instead. Hotel location is not too bad. Walking to a nearby night market took about 25 minutes. There is another big shopping mall behind the hotel about 10 minutes walk away.

Breakfast was quite good and this was the first hotel in Taiwan we encountered that provided omelets. This hotel is also used by tour groups so breakfast time can be busy and crowded.

Hotel staff were very friendly and keen to help. The TV remote control in my room was missing and the staff got us a new one. The next day, this control was faulty and within a minute after a phone call, the staff came and replaced with another one.

Cafeteria gave 40% discount for cakes and 50% discount for bread after 6.30 pm for take-away. Would certainly recommend this hotel.

  • Stayed: December 2012, traveled with family
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Thank TJX05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fullerton Hotel East Taipei

Address: No.32 Section 5, Nanking East Road, Taipei 105, Taiwan
Location: Taiwan > Taipei
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #309 of 573 Hotels in Taipei
Price Range: $64 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fullerton Hotel East Taipei 4*
Number of rooms: 227
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