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“Fantastic Baby!!!”

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CityInn Hotel - Taipei Station Branch I
Ranked #31 of 571 Hotels in Taipei
Certificate of Excellence
Hong Kong
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Baby!!!”
Reviewed August 28, 2012

I was one week in Taipei and was wonderful to stay in this hotel! The staff was so great with us and treat us very good.
My favourite place of the Hotel was the small room where you can prepare coffe or heat food in the microwave. Very conviniant the laundry to wash your clothes coz Taiwan is a very wet place.

Very happy, and the hotel made our Honey Moon fantastic!!!

Mr. Mai

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarcosMai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michellelu, Supervisor at CityInn Hotel - Taipei Station Branch I, responded to this review, September 1, 2012
Dear Mr. Mai,

We are delighted to know that you have enjoyed your stay with us and thank you for your wonderfuI comments.Your comments will be shared with our staffs.

We feel that you do not have accent when you speak Chinese.

We look forward to your future return and we will strive to meet and exceed your expectations.

Warm Regards,

呂佩真Michelle Lu
Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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730 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Thai first
  • Any
English first
Toronto, Canada
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 26, 2012

First off, it's near the subway and there's lots of restaurants within walking distance around it, so it basically has a good location. The rooms are awesome if I say so myself.They're neat, clean and tidy. They've got English channels on TV. too, specifically movie channels. They have great decor and furniture (I love their wall murals). They've got a nice staff and free wifi. They give free snacks, water bottle and coffee. The staff are extremely nice. I remember spilling my drink on the floor and they weren't mad at all. They would always greet my family when we walked in and they would always remember our room key. One time they gave my sister a birthday card because they found out that it was her birthday. Not only are they nice in Taiwan, but also on facebook. I comment on them and they comment back and like it. They are AWESOME. One of the best hotels I've been to.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheKidCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michellelu, Supervisor at CityInn Hotel - Taipei Station Branch I, responded to this review, September 2, 2012
Dear Guest,

Thank you for the detailed review of CityInn Hotel - Taipei Station Branch I . We are pleased that you found our services satisfactory. We are glad you like our room design. We perform constant review of our amenities as our goal is to provide our guests the best products available. Your feedback is most appreciated.

We look forward to your future return and we will strive to meet and exceed your expectations.

Regards,
Michelle Lu
Supervisor
CityInn Hotel - Taipei Station Branch I
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 26, 2012

Summary
Location: Just opp Taipei Main Station, 5 mins walk. Can walk through underground exit Z6, super convenient.
Overall hotel is clean, they provide you with all the necessities (toothbrush, soap etc) and will replenish everyday. There's a pantry and laundry self-service for everyone to use.
If you arrive or book out early, can store luggage with them first.
Price: Value for money, SGD79 per night. P.S. Book online cheaper than call in as they have promotions from time to time.
Design: Modern, simple and classic with white and orange as main themes
Room facilities: TV, Electric kettle, Air-con, Humidifier/Moisture-remover, Toilet
Hotel facilities: Pantry with coffee maker, water dispenser, fridge. Self-laundry service.
Oh, there's no breakfast provided though, and no cafe in the hotel. But there's food menu which you can order and staff will deliver to you. But there are many things to eat in the area and the underground mall so no worries.

Story
There's a hiccup when we arrived on the first day. They couldn't find our booking though i'm positive that the deposit has been successfully transacted. They asked for the booking confirmation printout and come to think of it, i did not receive any in my email after booking and paying the deposit online. The staff tried to call the other branches to check my booking but to no avail. Presenting the debit card i used to pay does not help. I was so worried because that means we are going to lose the deposit and might not be able to find another hotel for 5 nights since it's so last minute. After about an hour of desperation checkings and callings on our side, they suddenly asked for my email address and was able to locate my booking! They said their online system has some issues and my booking was not complete and got "stuck" halfway. (So remember to print confirmation slip or give them a call to confirm booking) They will liaise with their accountant to confirm the deposit payment. And they gave us our room key immediately and apologised for the inconvenience. We were of course relieved and did not pursue further. Hmm, but we were wondering, since this hotel is always fully booked and needed to book in advance, how can they produce a room so quickly since our booking was not successful?

Nevertheless, our 5 night-stay was more than pleasant and comfortable. They were more than friendly, with service better than a 4-star hotel. And we had clean-forgotten about the incident we had upon checking in. They were able to provide weighing scale when we need, umbrella (even disposable ones that do not need to be returned.) and services for ordering local pastries like Tai Yang Bing with no additional charges.
Though typhoon came unexpected, staff were updated with latest news of typhoon and were able to advise as where to go and where not to.
This place and their staff really made us feel at home - safe.
Room tidied everyday and stuff that we used like mineral water, toothbrush, toothpaste, soap, mouth rinse etc were replenished everyday.
Actually we just needed a clean room to sleep in every night as we are out most of the day and will return only late at night. Thus, this is more than sufficient for us.
On the night before we left, we received a card and cake from the staff on duty. It was very thoughtful of them.
Therefore, we would like to appraise all staff at Cityinn branch I during our stay from 29 July - 3 Aug 2012, especially Miffy, Sunny, Rainie for their thoughtful card and cake.
Thank you! =)

刘小姐
609 号房

Room Tip: We stayed on the 6th storey, corner room, and we did not hear any disturbing noises when we came bac...
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BeiBei90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michellelu, Supervisor at CityInn Hotel - Taipei Station Branch I, responded to this review, September 2, 2012
Dear Clara,

Thank you for taking time to share your comments with us. We take great exception in making our guests feel welcome and comfortable when they’re away from home.
We apologize for the inconvenience the booking system out of control during you arrived process. We do not normally have such large events going on, but it is a good suggestion to double check whether each on line booking has been succeed.
We look forward to your future return and we will strive to meet and exceed your expectations.
Regards,
Michelle Lu
Supervisor
CityInn Hotel - Taipei Station Branch I
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 2, 2012

Excellent 3-day stay at CityInn Hotel. Great location, friendly and helpful staffs, with thoughtful, clean and comfortable room facilities... Basically you'll find everything you need in the room, free wifi & lan, bottles of water (for free, btw I really hate priced water...it just makes you feel bad XD), they even have a balcony...! But what impresses me most is not the room itself but the service. The staffs greet guests by name, keep the room key for them and return it accurately when you step in the hotel...smiling, helpful, sincere. One night I got a fever and the staffs provided great assistance to us. Luckily I got better in the morning so I was going out, and the girls asked if I was feeling well...it's just so warm. Very pleasant trip and hotel, thanks to all the staffs there and I hope there'll be a chance for another stay. (However, there's some noise from other rooms, hope they'll work on it sometime, but it doesn't really affect much)

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 薩曼莎Samantha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michellelu, Supervisor at CityInn Hotel - Taipei Station Branch I, responded to this review, August 29, 2012
Dear Livary,

Thank you for taking your precious time to share your experience with us. We are glad to hear that you enjoyed your stay and were pleased with our personalized customer service.

We look forward to more of your valuable comments and visits in the future.

P.S. This is my second reply your review, I really confused why my first reply was gone in here.

Warm Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 31, 2012

Front desk staffs were excellent and friendly. They provided advice for breakfast, direction for tourist attractions. In one incident my charter tour van was late, they helped me to call the driver and offer me backup plan ( the hotel also have private taxi tour) to comfort me. The room is clean and tidy, location is excellent. walking distance to subway, highspeed train and regular train station via underground shopping pathway. The hotel also offer free self service laundary, and free tea and coffee at the 2nd floor. With the price and service comparision. I will recommend it my friend.

Room Tip: a good location hotel near Taipei trains station
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chow_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
michellelu, Supervisor at CityInn Hotel - Taipei Station Branch I, responded to this review, September 2, 2012
Dear Guest,

Thank you for the detailed review of CityInn Hotel - Taipei Station Branch I . We are pleased that you found our services satisfactory. Your comments will be shared with our staffs.
We look forward to your future return and we will strive to meet and exceed your expectations.
Regards,
Michelle Lu
Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2012 via mobile

The room was comfortable, but a bit small. Location is very convenient.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rainjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
獵人, Supervisor at CityInn Hotel - Taipei Station Branch I, responded to this review, July 17, 2012
Dear Valued Guest,

Thank you for such a positive comment to us. Thought our rooms are small, we thanks for your consideration. Hope our honest and warmest customer service could make you feel like staying at home. We believe this main reason which making our hotel better and better once we receive every guest's feedback.

We would like to have the opportunity to welcome you back! Thank you so much again for your feedback.

Warm regards

呂宜霖 Jay Lu

主任 Supervisor

新驛旅店 台北車站一館
台北市中正區懷寧街七號
Cityinn 1
No. 7, Huaining St. Zhongzheng Dis, Taipei City 100, Taiwan
電話Tel +886 2 2314-8008
傳真Fax +886 2 2331-3311
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 1, 2012

This is not 5 stars hotel, tiny but nice to stay as great customer service (pleasant and helpful, even my 2.5 years old son can remember them). The location is so convenient of us that we can go shopping and traveling with walking distance.

Room Tip: They do provide washing machine and detergent. If you stay in this hotel, you do not need to bring s...
See more room tips
  • Stayed February 2012, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yeejia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Supervisor at CityInn Hotel - Taipei Station Branch I, responded to this review, July 2, 2012
Dear Yeejia,
Thank you for taking your precious time to share your experience with us. We are glad to hear that you enjoyed your stay and were pleased with our personalized customer service.

We look forward to more of your valuable comments and visits in the future.

Warm Regards,
呂佩真Michelle Lu
Supervisor
新驛旅店 - 台北車站一館
CityInn Hotel - Taipei Station Branch I
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CityInn Hotel - Taipei Station Branch I

Property: CityInn Hotel - Taipei Station Branch I
Address: No.7 Huaining Street, Zhongzheng Distrist, Taipei 100, Taiwan
Location: Taiwan > Taipei
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#4 Romantic Hotel in Taipei
#12 Family Hotel in Taipei
#14 Business Hotel in Taipei
#23 Best Value Hotel in Taipei
Price Range (Based on Average Rates): $
Hotel Class:3 star — CityInn Hotel - Taipei Station Branch I 3*
Number of rooms: 50
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Also Known As:
City Inn Taipei i Hotel Taipei
City Hotel Taipei

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