If you are looking for a place to stay in Pokhara don't bother even looking here! There are plenty of nice places to stay with helpful staff but this is not one of them.
This is the first time I have written a review of a hotel in my life and I hope that in doing so it will stop you from staying in what is, without any doubt, the worst hotel I have ever stayed in EVER with the most stupid and inconsiderate (did I mention inexperienced?) staff you will ever come across. No doubt they are very nice and helpful people if you want to book a trek or tourist bus ticket or order a plate of chowmein but it stops right there...trust me.
I don't have the time or the energy to go into all the details but will say that it begins with a large amount of our laundry (think nice linen shirts and expensive trousers) being completely ruined by them and it ended down at the police station because we refused to pay the bill for the service. Not only did these people refuse to accept responsibility for their incompetence, they did not even bother to apologise either or try to solve the problem in a reasonable, diplomatic way. Instead they called their friends the police and had us taken swiftly down to the station. They were rude, uncooperative and do not deserve any further business from westerners. PLEASE DON'T STAY THERE. They have no idea about customer service and think that leaving bleach stains and blue patches all over people's expensive clothes is 'not a problem' and that you should rightfully pay for the service.
And if you are wondering, oh yes, we did have to pay the bill at the police station...
- Official Description (provided by the hotel):
- If you looking Family management,most clean , Quiet Environment and big garden and all kind of travel services. Please just visit us. ... more less
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