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“Overrated - Extremely Noisy”
Review of Gaju Suite Hotel

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Gaju Suite Hotel
Ranked #31 of 202 Hotels in Kathmandu
Certificate of Excellence
New York City, New York
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Overrated - Extremely Noisy”
Reviewed December 7, 2013

While I cannot deny the staff was extremely polite and helpful, and the rooms are average for a three star hotel, the noise from the upstairs bar was extremely unpleasant. Thankfully I had some earplugs, since the blaring music lasted until past midnight over the three nights I stayed here. My first room was on the fourth floor, which felt like it was directly below a speaker. I asked to switch to a quieter room the next day, and my second room on the third floor wasn't much better in the noise department - the music reverberates throughout the entire building. If you stay out late and aren’t concerned about noise, then this hotel is not a bad choice. If you go to bed before midnight, then you might want to stay somewhere else – there’s plenty of better options nearby.

Here are some pros and cons of this hotel:

Pros;
• Good location
• Nice, helpful staff
• Decent rooms for a 3 stay hotel (clean bedding, fresh towels)

Cons;
• Loud music from bar upstairs until late in the night
• Cold rooms
• Extremely weak water pressure – think camping with solar water bag dripping out hot water

After looking closer at all the reviews, I suspect many of them are written by the management of this place. There are many reviewers with raving comments; however they only have one or two reviews (one has two reviews both of Gaju Suite Hotel). Being ranked #3 in Kathmandu is extremely suspicious. I travel 80% of the time, and have been to 53 countries, staying in 3 and 4 star hotels, this place is definitely overrated in my opinion.

Also to note – some reviews talk about an airport pick up, but when I inquired before I arrived, I was notified by email they do not provide airport pick up!

Room Tip: Bring earplugs!
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Billtraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubin S, General Manager at Gaju Suite Hotel, responded to this review, December 9, 2013
Dear Bill,

Greetings from Gaju Suite Hotel!!

Thank you for your recent stay and for sharing your views on Tripadvisor.
We regret that your experience here was not what we endeavor to offer to our valued guests, we highly value your opinion & is indeed important to us. We completely understand your sentiment and assure you that of our immediate remedial measures.
I request you to accord us another opportunity to showcase our hospitality & service to make your future visits to Gaju suites a truly memorable. You may also send an email to rbshrest7@gmail.com or info@gajusuite.com prior to your next visit and we will ensure complete care.
Thank you once again.

Kind Regards,

Rubin Shrestha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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438 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
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English first
Zurich, Switzerland
1 review
Reviewed December 4, 2013

We were wowed by the airport pick up and drop off. The extra bit of care shown, with taking us right up to the check in counter was awesome.
The rooms are large and very comfortable. Probably the best bathroom I have ever experienced at a hotel. The shower had excellent water pressure and the bath was huge! The bed was comfortable and the room well insulated, I slept very well.
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highly recommended this hotel :)

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cyna2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubin S, Guest Relations Manager at Gaju Suite Hotel, responded to this review, December 5, 2013
Dear Guest,

Greetings from Gaju Suite Hotel!!!!

Thank you for you posting such a wonderful review on TripAdvisor.We are delighted to know that you have wonderful time.We are hoping that the experience you had during your stay would again bring you back in near future.

Looking forward to welcoming you again.
We assure you the same level of service in near future too.

Regards,

Baba Shrestha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Level 6 Contributor
53 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 2, 2013

Gaju Suites is in a good location, on the quieter side of Thamel, but still an easy walk to the main restaurants and shops. Upon arrival we were upgraded to a suite, which really was very nice and modern looking- comfortable beds, kitchen, bathroom with hot water, free wifi. Staff was nice, but I wouldn't say too friendly.

Overall, I thought our stay was a good one and we were happy with our choice of hotel other than for a couple of items: one annoyance was the loudness of the band/karaoke from the Reef bar upstairs, but this stopped around 9 or 10pm. The other was breakfast at the Reef- our waiter didn't give us a menu, just asked us which items we wanted. The food was typical western breakfast, but not very good. I would've much preferred a Nepalese breakfast over what we were served. On our second morning, we skipped the free breakfast and went out to Pumpernickel Bakery, which was excellent. The nondescript Nepalese restaurant downstairs turned out to be quite good, and the money-changer was very good as well.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cintagreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubin S, Guest Relations Manager at Gaju Suite Hotel, responded to this review, December 3, 2013
Dear Cintagreen,

Greetings from Gaju Suite Hotel!!

! I would like to thank you for your feedback. Your positive comments are greatly appreciated as only through such feedback we can continuously improve on our standards. My sincere apology for breakfast not being good.We are currently working on it and will definitely improve. But once again thank you so much for the positive review.

Best Regards,

Baba Shrestha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 1, 2013

We stayed in Gaju Suite recently in November'2013. Must say a wonderful experience.
Gaju team able to satisfy all our desires. We organized a complete tour of luxury and staffs were always ready to respond quickly in our every request for change from our arrival to our departure.
They upgraded us to suite room. Our room was comfortable, quiet, huge & clean with excellent internet connection. The suite has a separate bedroom off a main sitting room which had a small kitchen as well. The price of the room was incredibly good value with complementary breakfast. The restaurant on the top floor, which is a good spot to enjoy the view and breakfast were buffet style. The staffs go out of their way to help and are forever smiling. The spa, salon and bank (to exchange money) were conveniently located within the hotel premises. From the manager, through to the service staff and the security guards, who saluted you and offered a "Namaste" on leaving and returning to the premises, you felt you were surrounded by an old world charm. We would strongly recommend the hotel to anyone planning a trip to Kathmandu. "Have a happy trip"

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clementine l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubin S, General Manager at Gaju Suite Hotel, responded to this review, December 2, 2013
Dear Clementine,

Greetings from Gaju Suite Hotel!!

Thank you so much for sharing positive feedback about our property to the whole of Trip advisor community. We appreciate greatly hearing from our guests so that we can persistently improve our guests' experience. Your words of encouragement have definitely motivated each and every individual in our community. Thank you so much for the 5star review. We hope to welcome you back and make your stay consistently excellent in the near future as well.

Best Regards,
Rubin Shrestha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 26, 2013

i came to Gaju Suite Hotel with my wife and the hotel was absolutely fantastic. The staffs were great, house keeping did a good job in cleaning our room. The hotel had security guards in each floor that made us feel secured. The front desk staffs were most friendly and genuinely nice people we have ever met in our trip. They go an extra mile to help you with your queries. We had a wonderful experience at this hotel.
Breakfast at Reef restaurant was amazing with a wonderful view in the morning. But my only concern is about the evening where this beautiful restaurant turns into a club, it gets little noisier then. So people who need quiet sleep must prefer 3rd level of the hotel. I will definitely stay at this hotel whenever I visit Kathmandu. Thank you Gaju team for your super hospitality!! Highly recommended.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Green577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubin S, General Manager at Gaju Suite Hotel, responded to this review, November 29, 2013
Dear Green,

Greetings from Gaju Suite Hotel!!

Thank you for staying with us again and writing a positive review about our hotel. we are very happy that you enjoyed your stay and are satisfied with our service. Your encouraging words have definitely motivated me and my staffs.

We really appreciate and are grateful for the warm and nice feedback!

Wish you all the best and I hope you stay with us in the near future as well.

Rubin Shrestha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Mountains National Park, Australia
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 25, 2013

Gaju Suite is centrally located in the Thamel district of Kathmandu which is the area that all tourists gather. The hotel had good sized, clean rooms with huge king sized beds and a shower with instantaneous hot water..... a nice ensuite. A lift helped with baggage and a restraurant up on the top floor sold great food. The top floor also had a bar and a comfortable place to relax with live music most nights. The staff were really great and helped us out in lots of ways...... We enjoyed our stay.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BillieG331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Level 6 Contributor
155 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed November 24, 2013

After some unpleasant incident with some other hotel finally we have moved in to Gaju suites. It was great no let me rephrase it was absolutely amazing. We booked 1 deluxe room and Gaju upgraded us to a suite. Location, ambiance, the reef café for breakfast, the promptness and responsiveness of the hotel staffs were more than anticipated. It was one of the best experiences for us. I wish Gaju Suite any day to anyone and definitely will book on my next trip to Kathmandu.
Thumbs up for Gaju. You guys surely know how to please your customers

Room Tip: go for suite cause they are the best
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2Raffee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rubin S, General Manager at Gaju Suite Hotel, responded to this review, November 24, 2013
Dear Raffee,

Greetings from Gaju Suite Hotel!!

We the entire Gaju Suite Team would like to thank you for writing such a wonderful comment on Trip Advisor following your stay in our premises. It has been a pleasure to welcome you at our hotel. We are really glad that you appreciated our hotel and the staff. We do look forward to welcoming you back in the near future. Thank you once again for everything.

Best Regards,

Rubin Shrestha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gaju Suite Hotel

Property: Gaju Suite Hotel
Address: A One Complex, 3rd and 4th Floor, Thamel Marg, Kathmandu 44600, Nepal
Location: Nepal > Central Region > Bagmati Zone > Kathmandu Valley > Kathmandu
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #31 of 202 Hotels in Kathmandu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gaju Suite Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Discover the relaxed atmosphere and upscale amenities of GAJU SUITE HOTEL. Our efforts are focused on providing guests a holiday to be treasured and facilitate whatever depth and nature of experience you seek. At our hotel your intentions become ours. Our Hotel's setting is unique -an oasis in the heart of Thamel with luxurious deluxe rooms, apartment-styled rooms and suites offering guests a outstanding facilities, exceptional service and a small number of rooms to ensure exclusivity and privacy. The 40 rooms including 15 suites are designed for maximum comfort, with a good night's rest virtually guaranteed. Each room exudes a sense of tranquility and modernity with crisp bed linens, marble bathrooms with special mood lighting and offers a guest experience that is intimate and discreet while providing the highest level of service. Gaju Suite is a selection of contemporary and finely-tuned hotel that offer an enriching, enlightening and rewarding lifestyle experience. This lifestyle is about a lust for faraway places, a fascination with foreign cultures, a desire to escape and relax in surrounds that satisfy and please on all levels, where needs are met before they are even acknowledged. ... more   less 
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