Although this hotel was recommended to us by a company using it for its groups, I was very disappointed by a lot of things. First the car promised to take me from the airport did not come and I had to wait and take a taxi. Second, the rooms confirmed on reservation, were not according to the description. It was mentioned that the deluxe rooms had private balcony facing the garden and priced at US$31 +13% tax. We had 3 rooms reserved, got only one and two other, without balcony.,which were priced at US$26+13%tax. On my asking the manager answered that they could not reserve special rooms as they give them on a first come, first give basis. The garden was nice and quiet. The breakfast is served in the garden but on a terrible slow pace. After taking my order it took 1 hour to get not what I ordered. After complaining to the manager the next day the whole thing took 15 minutes. The last complaint I have is about the bill: although we didn't get the rooms we reserved, we were forced to pay for the more expensive ones, so we payed for what we didn't get. I just didn't have anymore energy left to complain and fight for our rights, as surprisingly we came to enjoy and not to have negative feelings. But I would say that this is outragious!
As a summary I would advise anyone wishing to stay in Kathmandu, to look at other hotels and stay away from the Nirvana.
- Official Description (provided by the hotel):
- Nirvana Garden-Hotel is located in a tranquil oasis right in the heart of Thamel: Kathmandu's hub of touristic area, within walking distance of the Royal Palace Museum, the shopping and business district and areas of touristic interest. One step away from the hustle and bustle of Thamel, guests can enjoy the serene comfort of an expansive and lush landscaped garden replete with a rocky waterfall and a profusion of flowers, trees and birds. The hotel is unique, starting from its prime location, a spacious parking area, the ambiance and decor of the lobby and rooms to the Nepalese architecture of the hotel structure. The service is friendly but efficient and polite but personal, catering to all the needs of a discerning guest. The hotel aims to provide international standard accommodation and service with a touch of warm Nepalese hospitality at very affordable prices. ... more less
- Reservation Options:
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- Also Known As:
- Nirvana Garden Kathmandu